email with a non-requester user
Hi
When i Send an email from my mail client to the helpdesk email id. SD+ automatically create a new requester but does not converts the email as a request .
After this first creation of new requester, if i send a new email , SD+ convert it as a new request.
Is it logical ?
best regard
When i Send an email from my mail client to the helpdesk email id. SD+ automatically create a new requester but does not converts the email as a request .
After this first creation of new requester, if i send a new email , SD+ convert it as a new request.
Is it logical ?
best regard
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