CSV import not working consistently and improvement suggesti
I'm trying to import a few users from a CSV file that was extracted from AD with the following command (which I believe is part of the W2K resource kit): csvde.exe -r "objectClass=user" -f output.csv I edited down the output file to hold only two lines, containing two test accounts I want to import in. I mapped nearly every field to an input field, with the exception of the password and employee ID fields. But the import is not working consistently. In my test case, I had only two lines, and I'd
Import from AD, computer scanning
Hello. First of all I would like to say you Thanks for this really great software. I've never seen something like that. I have 3 questions. 1. AD Authentication is enabled successfuly. In the Import Users from AD Wizard Organization Units are displayed. But the import of users from AD fails. There are no log entries according this error. What is the problem? 2. Only local machine is scanned successfuly. The others fail with the following errors: Connection to RPC server in the workstation failed.
Increasing the length of the Task entry in the post-it note
Can anyone tell me how I can increase the number of characters displayed when tasks are displayed in the post-it note on the home page ? It seems that only the first 20 or so are displayed, but we have wide screen monitors here, and the postnote is really wide. It seems silly that, given the size of the post it note, the task entrys dont take up more space. Is there a line of jsp code i can edit to up the length of that field ? Olly
Suggestion: Text pattern removal
Hi, can i suggest a new feature ? How about text pattern removal for requests posted by email. Basically, a way of getting rid of signatures. The tradition is to have two hyphens just before you signature so that news readers can remove the signature, but now a days two hypens can appear all over an email. If you could add a feature where I could copy the most common signatures from our busiest clients and have SupportCenter remove this text any time it appears, then it would make threads easier
Changing MySQL root Password
Dear All, I want to change the password for root user for SD+ MySQL database (since it could be treated as a security hole). I already have done it successfully using phpMyAdmin. The problem is, what should I do with the SD+ MySQL datasource configuration file (mysql-ds.xml). I have tried to change the password attribute value to the new one. But I found a failure when starting up the ServiceDesk Plus server. Need your support soon. Thanks.
Additional fields in criteria
Hi. Once you allow additional fields to be created, it would be useful to include them in the various criteria value lists (e.g. business rules). This way, SC+ would be much more flexible. Thx. Frank
Java.exe 99% CPU after upgrade to 5007
Good Day, We just upgraded to 5007. We are still in the process of rolling out and only have 3 people entering tasks, yet java.exe is taking 99% of the cpu and slowing down servicedesk to a crawl. This seems to happen when we run goto view all requests. After this, the server barely works untill we stop the service and restart. We have maybe 150 tasks total.
Only a few packets are received
Hi, I installed Firewall Analyzer on a stand alone test PC running Fedora core5. I have a Cisco PIX and a Cisco ASA to be logged. The syslogd receives 1000s of logs every minute. When I turn off syslogd and run Firewall Analyzer only a few packets are received. When I check the traffic with tcpdump the log packets from both Cisco units arrive via UDP 514 at a high rate as usual. When I check the directory server/default/records I see many files with correct data. Why only a few packets are received
re-scanning workstations fails
Running SD+ off an XP macine. Have finally sorted my firewall to allow me to network scan or individually scan for a workstation. However, once i've found an XP SP2 machine, if i try to rescan it (even immediatley after discovering it) it fails with the error 'access denied for the user or remote DCOM is disabled. I used to get this message all the time, but changed settings to allow SD+ to scan machines, but it'll only scan each one once?
Wish List
Some of the things I would like to see in SD+ Contracts Ability to Sort on Name, vendor and Dates Show more than 500 items, maybe All Remember the number of items selected when moving between screens Ability to amend, add/remove attachment Assets Ability to sort on Name, Product, Allocation and Owner Show more than 200 items, maybe All Remember the number of items selected when moving between screens Requests Rember the last filter entered when exiting. Select My Open and Unassigned and when I exit
mib definition not updated
Hi, I have a mib file located at ~\OpManager\mibs directory, and previously it has 3 traps . Recently, I defined more traps, but it seems opManager is not able to refresh it. In trap processor, whenever I tried "load trap from MIB", it always shows the old traps. I have also tried start/stop opManager, but still doesn't work. Is there a way that I can let opManager to refresh its cache and reload the new MIB? Thanks! - Jiang -
the specification about the monitoring by telnet / ssh
Hi, I want to know the specification about the monitoring by telnet /ssh. When using telnet/ssh, is the connection with the monitored device established and cut every time OpM is polling ? Does the zombie process never remain at that time ? Regards, Jiro
Preview features in Q3
Dear friends, Would like to know which features to be supported in the Q3? Regards. []s Sergio Lima
Outbound Netflow Info
Hi, i know this has been touched on in another topic, but this has not answered my question. i have a router with three interfaces, Fast Ethernet, which connects to the LAN, and two Dialer interfaces. i have enabled Netflow collection on all three, but i am only getting inbound info for the dialer interfaces, the fastethernet one, i am getting both. i am using one of the dialer interfaces as the netflow source interface. can someone advise how i can collect outbound info on these dialer interfaces?
Different Languages - Nationalisation ...
Hello, All. If I were to translate SC (at least the GUI) to other language, which tables and columns would I have to look into? Thanks. Frank
Accessing Inventory Software Section?
Hi All, I am evaluating this software and I like it alot. However, I can't seem to find a link to access the "Inventory > Software" section anywhere. The only way I can access the Software Inventory section is to open up a workstation, click on the SOFTWARE tab, then click on an application, and then backtrack by clicking the link to Software on "Inventory > Software". Is there an easier way to manage software or get to this section? Thank you, Ken
Applications Manager 6.6 Released
Hi, We are happy to announce that ManageEngine Applications Manager 6.6 has been released. Some of the new features included are - Support for Oracle Application Server Monitoring - Support for Tru64 Unix Monitoring - Support for Windows Event Logs monitoring - Support for LAMP Edition and Database Edition of ManageEngine Applications Manager - Option to schedule daily, weekly, monthly performance and availability reports Full Build Download: http://appmanager.com/download.html Existing users can
Import from AD, computer scanning
Hello. First of all I would like to say you Thanks for this really great software. I've never seen something like that. I have 3 questions. 1. AD Authentication is enabled successfuly. In the Import Users from AD Wizard Organization Units are displayed. But the import of users from AD fails. There are no log entries according this error. What is the problem? 2. Only local machine is scanned successfuly. The others fail with the following errors: Connection to RPC server in the workstation failed.
How to handle the inventory of multi-company
HI, If we use one SD+ to handle the hardware/software inventory of multi-company or multi-site, and keep the record separate to location and then down to dept. Please advice us how to handle is better? I finding only by Dept, User and Workstation. Many thx! Alan
OpManager installing on Cent OS-64-bit
I have install the Cent OS 64-bit. Installing OpManager on that machine but it gives error such as ------------------------------------------------------------------------------------------------------------------- Process : StartTelnetClientFE [ Started ] Process : TopoFE [ Started ] Verifying connection with web server ... Failed to establish connection with web server. Gracefully shutting down OpManager. Trying to Shutdown OpManager Schedulers Stopped successfully All Shut Down Observers Notified
Issue with AD authentication
When I log into service desk with AD credentials to create a ticket, I cannot find the method to set the logged in user as default requester. It is blank I created a new requester, testuser, with a local authenitcanon and that name shows up in the requester name field when I log in as testuser. Am I missing something? I want the requester name to default to the logged in user.
Creating Report to list computers with CPU and RAM
Hi I am trying to run a report to see what CPU and RAM each workstation has got but couldn't find this in standard reports not in Custom reports. Has anyone done this? If so, I'll be very interested in how the report is created. Many Thanks Lee
Service Desk Plus Report
Hi I would like to find out if it's at all possible to run a report to give me the cpu type and ram on all computers in my asset register. I've tried using custom reports but found it couldn't do this. Any ideas from anyone? Many Thanks
Rules precedence
Hi. Between business rules and SLA rules, which is evaluated first when a new request arrives? Thanks. Frank
Can't get any syslog from LinkTrust firewall
I use other syslog software in same machine, can receive syslog. The LinkTrust firewall syslog format is not regular, and I see follow in C:\AdventNet\ME\EventLog\server\default\log\eventlog.out: Syslog : BAD MSG {" ver=2.0 type=连接状态 pri=NOTICE time="2006-05-25 12:11:30" rule=1 act=new_state src=77.24.160.1 sport=4722 dst=10.34.136.175 dport=5018 proto=tcp "} from host 10.34.136.182 Syslog : BAD MSG {" id=firewall time="2006-05-25 12:11:56" fw=10.34.136.182 pri=5 src=10.34.141.200 type=mgmt msg="WebTrends
Issues with 5.0.11 (mostly regarding notifications)
Hi, I have the following issues with build 5011: - The 5.0.11 hotfix update had outdated release notes - I thought I was downgrading. However once installed 5011 is correctly displayed in the About section. - With notifications, the URL's are not clickable. They need to be copied/pasted into a browser. This is not good for customers. - Email does not work for updating issues, in a number of ways. In the following scenario, all email notifications are enabled. Has nobody else reported this? Here are
opmanager not acepting IP for discovery
just installed opmanager and it's asking for the networks to discover.... I put in our primary network, 192.168.1.1 with subnet 255.255.255.0 and it don't accept it... secondary network 192.168.2.1 subnet 255.255.255.0 - does not accept.... tertiary network 192.168.3.1 (managed switches, stops people trying to mess if they can't see them ;) ) subnet 255.255.255.0 doesn't accept their ether.... Any ideas?
URGENT! Cannot create support rep
Hi, Vinu, Support. Once you remove the login permission for a support rep, the appl does not let enable it back using the same login name. I need an URGENT fix on this one. Thx. Frank
Different Solutions
Hi! Is it possible to have different solution for different department so that tex dep 1 don't see dep 2 solutions and so on ... Or if you can specify solution by queue ... In our organization we have two departments that share one solution. Thanks!
Trialling: How to get working through a proxy
Hi I have apache on port 80 forwarding supportcenter traffic to a server with a private IP address on the default port 8080. This works fine for the login page, but then after I try to login SupportCenter is rewriting the URL prefix to privateIP:8080 so the user is unable to login. I have set the Alias URL in the settings page. What do I need to do to get supportcenter to use normal relative URLs ? Thanks Alistair
ServiceDesk Plus not allowing .png attachments to be seen
We've got a "panic button" application that you push, and a screenshot is captured and sent to our help desk. It attaches a .png graphic file, but it's not being seen at all (nor seen as an attachment either) in SD+ Any suggestions? Justin
Log format for ISA server 2004
Which ISA Log formats are supported (ISA, W3C, MSDE)?
Running Firewall Analyzer and EventLog Analyzer on same PC
Is it possible to run these two products on the same machine? I cannot get SysLog Port 514 to start in The Firewall Analyzer and was wondering if that is because the EventLog Analyzer is already using that Port.
Active Directory Creates a User Twice???
Hi All, I have installed ServiceDesk Plus 5. I have successfully setup email communications with an IMAP account. Now that that is working. I emailed a request into the server. I then received an email from the server telling me the ticket was generated and a ticket number was assigned. A link to the ticket is included. GREAT!!! Then you click the link, or log in. There is NO ticket under the user account. When logging in as ADMINISTRATOR, the ticket shows as UNASSIGNED properly. When looking at
Notification Rules error
Hi, We encounter following error in the "Notification Rules" under "Admin". Please help type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: No rows found for the table GlobalConfig in this DataObject org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825) org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:758)
Fonts problem after AD scan
Greetings Small problem appeared today. After AD scan in sd+build 5010 all Polish characters in users and technicians names are replaced by symbols and numbers (in earlier version everything was fine). regards Bart
Scheduled scans cuasing conflict in Backup Exec jobs
Environment: Service Desk + running on Win2K server Helpdesk Backup Exec running on Win2K DC TOWNDC, nightly job runs at 10:00pm. Scheduled domain scan runs weekly at 6:00pm on Mondays PROBLEM: Backup jobs always fail on Monday evening, requiring TOWNDC to be rebooted before backups can be successfully performed. Backups then run successfully until the following Monday, etc, etc... Is the Domain Scan locking the WMI database? and not releasing it? How can we test this? All help appreciated! Thanks-
Can't find Mail servers
My ADManager is telling me that there are no Mail Servers in my domain. Do I have to have an MX record for it to find the email server?
How does SD+ detects if an incoming mail should be appended?
Hello, Everything is in the title ... How does SD+ detects if an incoming mail should be appended? I'm having problems with mails not being appended when they should. Is that because I changed the "Subjects" of automatic replies ? (I use : Re: [SD#$RequestId] $Title) Thanks
Time to populate data
How long does it usually take after installation to populate the data to run reports on? I go into my home page and there is nothing there except the number of OUs. The software has been installed for 15 minutes now. Our domain is not that big, there are 2 DCs in the same location.
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