Service desk plus resolutions
Hi we have recently started using SD+ and every tool you need for a helpdesk seems to be in place apart from the closure/resolution of calls..
As you know you first set up your resolution lists and then you need to search on them to copy them to the closure of the call... can we have a pick list or even a browse button to browse your solutions to make the closure of call a little easier please....
Also can we then report by closure categories.....
As you know you first set up your resolution lists and then you need to search on them to copy them to the closure of the call... can we have a pick list or even a browse button to browse your solutions to make the closure of call a little easier please....
Also can we then report by closure categories.....
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