Hotfix 5010 available for download
Dear Users,
We have released the Hotfix to migrate ServiceDesk Plus to build 5010. The major fixes that have gone into this hot fix are:
* Unable to start server in certain localised versions of ServiceDesk Plus in 5009 build.
* When Technician name is added with comma (,), clicking the link from Home Global view will not fetch proper results. This issue is fixed.
* When Technician name contains non English characters, clicking the link from Home Global view will not fetch results. This issue is fixed.
You can download the same from:
http://www.servicedeskplus.com/service-packs.html
Instructions to apply the hotfix
1. Stop ManageEngine ServiceDesk Plus service.
2. Invoke UpdateManager.bat (UpdateManager.sh for Linux installation of SD+) from [ServiceDesk-Home]\\bin folder
3. At the start of patch installation, option will pop up to take backup of data. If latest backup has not been taken, use the option to take backup of data
4. Follow the on-screen instructions to apply the HotFix.
5. Start ManageEngine ServiceDesk Plus Service.
6. Please clear the cache, cookies & history for the browser before connecting client.
Current Limitations:
* Inability to login with non-english username and password
* On importing users from Active Directory, the non-english usernames and other fields will appear as junk characters.
* In Reports, the "Export to PDF" link will display only chinese and japanese characters in the PDF files. The other characters might not be displayed.
* Import from CSV containing non-english headers supports only file with encoding set as "UTF-8"
* Major portion of the application has been localised and remaining portion is currently being localised.
* Only english mode of calendar is supported.
We definitely would like to hear your comments on the product and we will work further to enhance the product further.
Regards,
Aarthi
We have released the Hotfix to migrate ServiceDesk Plus to build 5010. The major fixes that have gone into this hot fix are:
* Unable to start server in certain localised versions of ServiceDesk Plus in 5009 build.
* When Technician name is added with comma (,), clicking the link from Home Global view will not fetch proper results. This issue is fixed.
* When Technician name contains non English characters, clicking the link from Home Global view will not fetch results. This issue is fixed.
You can download the same from:
http://www.servicedeskplus.com/service-packs.html
Instructions to apply the hotfix
1. Stop ManageEngine ServiceDesk Plus service.
2. Invoke UpdateManager.bat (UpdateManager.sh for Linux installation of SD+) from [ServiceDesk-Home]\\bin folder
3. At the start of patch installation, option will pop up to take backup of data. If latest backup has not been taken, use the option to take backup of data
4. Follow the on-screen instructions to apply the HotFix.
5. Start ManageEngine ServiceDesk Plus Service.
6. Please clear the cache, cookies & history for the browser before connecting client.
Current Limitations:
* Inability to login with non-english username and password
* On importing users from Active Directory, the non-english usernames and other fields will appear as junk characters.
* In Reports, the "Export to PDF" link will display only chinese and japanese characters in the PDF files. The other characters might not be displayed.
* Import from CSV containing non-english headers supports only file with encoding set as "UTF-8"
* Major portion of the application has been localised and remaining portion is currently being localised.
* Only english mode of calendar is supported.
We definitely would like to hear your comments on the product and we will work further to enhance the product further.
Regards,
Aarthi