unable to delete the monitor
Have a Group called Application Servers that has multiple WEB servers added as monitors. I have removed one of them but the Application group reports resource is down for this server still. If I click on the Application Servers group the web server is not there. What could be the issue?
how do you install the package on a linux server
I have downloaded the linux version of the Service Desk Plus software however, I cannot get it to install. what should I do next. Thanks
Reporting from opmanager database using SQL server 2005
Hello, I am looking to use SQL Server 2005 to create reports using the opmanager database. Do you have any information on this? Regards Andrew Abtec Network Systems.
auto-refresh
Hi everybody, i wonder if there is a way to auto-refresh the page containing the snmp-traps. Otherwise we are not able to ensure a pro-active management. Thank you. Kind regards, Chris
OPManager Layout View
Hi.. Need help!!.. In Opmanager GUI, HOME, there are module for customer view, infrastructure, business view and network view. How can we disable certain module, for example i want to remove the network module from appear in the GUI home. And one more in infrastructure view, how can i just display router, switch and server for the sub-view, remove others desktop, printer, etc. Its possible?? Hope you all can help..thank..
cannot add any windows service monitors - access denied
I can't add any windows service monitors to the servers I've added to OpManager. I've read that the account/password I set up has to be a local administrator on the remote server I'm trying to get info on - what happens if this is a domain controller & I can't add local accounts? I need to be able to add windows service monitors for all my servers, and I'd like to be able to use our domain admin account to do this. Please help - I need to get this set up and working ASAP Thanks, Aaron
Customer Monitor: tcpConnTable
I have a LANTRONIX terminal server and want to see the clients that are connected to the server. How can I read out the following as a customer sensor? .iso.org.dod.internet.mgmt.mib-2.tcp.tcpConnTable and get the output in a table form?? Cheers
Continuous Domain Scan
Is there a way to get this to continuously scan a single domain for changes in software or hardware? If not this would be a very helpful feature that I would like to get implemented into a new version. If not a continuous scan to have a scan scheduled for certain times of the day. Thanks for the great product!
Bug: Keywords in Solutions Database not searchable
I just put in a new solutions database entry, and added several key words. As I selected "Add", I realized that I had messed something up and wanted to update it. Clicking the Back button got me to the same page, but there's an Add button, and I really wanted to Edit it. So I search for the solution using a number of key words I specifically just put in when I created the solution entry, and the solution would NOT show up. I had to search for something in the body or subject line to be able to find
Constantly asking me to Login...
We have a few PC's that access the helpdesk software that is run on a server, these have been running fine for the last two week, but we have updated 2 of these dekstops using windowsupdate.com, and have mae sure that all available updates have been installed, since then we have the problem where when you try to access any page or link in the helpdesk software you are asked to re-login, the systems are Windows 2000 SP4 and Windows XP SP2, they both have Mozilla Firefox and IE and the problem is seen
Multiple Network and Domain Scans
Hello, I work for a consulting company that has multiple clients on muliple networks and domains. Is there any way we can setup Service Desk plus to scan their domains or networks from our office? We have tried VPN'ing into their network and running a domain and network scan but have goten errors. Or if there is a way while we are at their office to scan their domain and upload it to ServiceDesk Plus. Thanks,
How can I see my Session on my network?
Hi All, How can I see my session on my network e.g. HTTP, UDP etc... by user,IP, MAC address... thanks RP
SNMP Trap Listeners configuration
Dear support, I'm trying to configurate a SNMP Trap listener for a certain v2c trap. When a trap is received, always is listened as an unsolicited trap. Never is received as a configurated trap, although a trap listener for this OID exist. What can be the problem? How can I configure it? Thanks
Magnificent site!
Remarkable site at You! Only here I have found that so long and unsuccessfully searched on the Internet.
Interface Name
We are using Netflow Analyzer 5 . some of the interface appears as IfIndex87 and so on . where as on some devices it is reported with the correct interface names such as ehternet 0 or fastethernet 0 . Why is this so ? can we change this behavior thanks NH
Problem with contract attachments
My supervisor has told me that he wants to be able to add more attachments after a contract is created, but is unable to. He had four attachments already, but after creating the attachment, was unable to add more. Can this be added? Justin
How can I create a custom pdf report
We bought the product and overall like the features, however we are discovering there are some features lacking in creating customized historical reports to be saved as a .pdf file. For instance: I created an IP group and clisked on it. Then clicked on consolidated report. There isn't an option to choose to run the report against an IP group that I defined. Second, even if I found the drop down option, I don't have a way to save this report. Will this be included in the new release I keep hearing
Can't get the router listed by Netflow Analyzer
We are evaluating the Netflow Analyzer 5. The problem we have is: from the NA web Gui we can't get the router showed. We are running cisco 4507R (12.2(31)SG) with Netflow card WS-F4531, and configured to export netflow to the NA server like this: ip flow ingress ip flow ingress layer2-switched ip flow-export version 5 ip flow-export destination 172.17.200.1 9996 We don't have 'ip route-cache flow' command available. From the NA server, I ran the sniffer and can see udp packets from the switch to
Email reports
I'm currently on my 30 day trial and the Analyzer is performing as advertised but I have a question on Email. The email alerts that I defined are working but is it possible to set up Email for daily or weekly reports.
Solution Database - No Delete-Button ?
Hi guys, hope someone can help me (using build 5011): Under Solution Database the Button next to EDIT (should be DELETE) doesn't exist for me, please check the attached picture. What should I do? Thanks in advance Leon
LEA to FW node or to management station?
Hi I am not seeing MB transfered when polling management station, is it better to poll the fw node istself? Additionally how do I tell the app that it is a cluster?
Migrating to SupportCenter
Hi, Is there a way that I can import the request history from my existing system (.mdb) into the SupportCenter? Regards, Daniel
Several questions/problems
I downloaded and installed the trial version and I have some questions. - How come that the web interface is slow when using FireFox, when I use IE all goes fine but with FF it is slow and I must reload pages a lot. Also a lot ofpictures are not correct shown etc.. - Ho do I show CPU, Memory and Disk utilazation when I choose a server. I noticed when the server is in the same network it shows fine but when the server is outside the network it does not work. example opmanager runs on a server with
mysql backup
I am trying to move to SQL server for the data and I am following the directions. I am trying to backup my mysql data but for whatever reason the backup file is HUGE and I do not have enough local disk space. How can I redirect the mysql database to a different drive? Thanks - Chris
Suggestion: Time spent report open requests
Hi, I need a report with the time spent for each request per account. The report should not only contain the time for completed requests but it should be the time for a request for a given period. Our customers pay the time spent per period, not per closed request. It would be nice to have list of every time spent record so the customer can view al the certain activities for a request. Of course a total per request and per account. Can we expect a report of possibility like this? Regards, Ko
New forums have a bug
I went to the new forum layout, and it looks nice - I just need to look around to see what functionality equates to what I used to do, as well as what new functionality you've implemented. So, on to the bug... When going to forums.adventnet.com/sdp_home.php, there's a list of messages on the right side, but when I picked one, I got a 404 error (file not found). The link is: http://forums.adventnet.com/viewtopic.php&p=43593#43593 Justin
Netgear FVX538v1
Hi Guys, I downloaded the trial and installed successfully (build 4012) but I i'm getting "Unknown Packets Received" Error. I can see a new file on the server created under "C:\AdventNet\ME\Firewall\server\default\archive\" (attached)
Hotfix 5010 available for download
Dear Users, We have released the Hotfix to migrate ServiceDesk Plus to build 5010. The major fixes that have gone into this hot fix are: * Unable to start server in certain localised versions of ServiceDesk Plus in 5009 build. * When Technician name is added with comma (,), clicking the link from Home Global view will not fetch proper results. This issue is fixed. * When Technician name contains non English characters, clicking the link from Home Global view will not fetch results. This issue is
Solutions search engine not working properly BUILD 5008
I have never found the Solution search engine to work very good. Even though you can put keywords in it seems that it does not use those to make a decision on what or how to display results. Maybe it is my system because I dont see anyone else complaining about it and information management is one of the main reasons these systems are implemented. See my attachment. The first screen shot is a test solution I created. It simply has "Hello" as the title, "Hello" as the description, and "Hello" as the
Bug: Not able to copy/paste a graphic into an announcement
We're trying to copy/paste in a graphic into an announcement, and it's not working. I tried to get into the back-end database and enter a file location, but that didn't seem to work either. But I'm not sure I did it properly. Justin
Import Wizard checkbox settings issue
What is the basis for the checkboxes to be set/unset in the Active Directory Import Wizard when we're trying to import users? We have about 6-7 check boxes that always have to be unset (Users containers for various OU's in our environment). We want to be able to just point to one container. This is so we can just import new users only, and not the entire company. Justin
Bug: Reply or Forward with initial name in To field stuck
There's a bug in the To: field for replies to the requestor or Forwards to someone else. For the Replies to the Requester: If the name of the requester gets erased, no matter what other characters you type in the To: field, it only shows names beginning with the same first letter of the requester email address. For the Forward the Request: If you type in a character, then backspace and type in a new character, the only choices you get to make are names that begin with the first character you happened
Service desk plus resolutions
Hi we have recently started using SD+ and every tool you need for a helpdesk seems to be in place apart from the closure/resolution of calls.. As you know you first set up your resolution lists and then you need to search on them to copy them to the closure of the call... can we have a pick list or even a browse button to browse your solutions to make the closure of call a little easier please.... Also can we then report by closure categories.....
Listen to more than 1 mail address
I would like AdvenNet ServiceDesk to be able to "listen" to more than one mail address, not just e.g. "helpdesk@<MyDomain>. - Is this possible? - can different rules be applied to the different mail addresses used? Thanks Xavier
Active Directory user import fields
I'm trying to go through the schema that was published back on Feb., 2006 and also looking through the database. I see entire user's names crammed into the First Name field. Is this due to the Active Directory import? Do you map an entire Users container into one field? Is it possible to be able to map a First name into a First name field? Last Name into a Last Name field? And then reference it somehow in the notifications when using "$RequesterName" ? We're just getting killed with getting approval
Active Directory Add in
I have installed the free version and have confirmed that it is the free version in the about tab. Issue I am having is that it shows that the Active Directory add in has expired and it will not let me see the stats on my DC's. I am not sure how the AD trial was installed but I need to be able to see the stats on my DC's.
Cisco 3640 Configure Interfaces applet empty
I have a Cisco 3640 I have set up with the proper SNMP and telnet paramters. I have set up the SNMP commnunities on the router, and enabled SNMP. When I click on the "Configure Interfaces" link, I get a popup with the column headers, but no interfaces listed. -David Conroy
Trap Receiver
Hi, I'm trying to use the trap receiver to verify that traps are being sent from various devices. I'm testing with a Solaris 9 server (generating the traps). I see the traps being sent out of the Sun Server pass thru a FW and arrive at my PC running the SNMP Receiver. The SNMP Receiver does not register that an SNMP Trap has arrived. Any thoughts? Thanks, Chris
Problems with DB configuration
Hi, I have a complete installation of Microsoft SQL Server 2005 (all components) installed on a virtual server which is attached to the local domain and patched with latest windows updates. I have opmanager installed and patched with registration license key. I run through the DB configuration instructions and when I input the details I use: localhost 1433 domain user and password (I have tried sa and domain password). It is coming up with connection error, verify the details. Can anyone shed any
OpManager Admin Client - VERY Limited Functionality?
Hi guys, After upgrading from OpManager 5.6 to OpManager 6.0, I have since been unable to perform activities which I usually used the Admin Client for. As you all know, the Admin Client is a stand alone application, and for me it was an indispensable tool. However, now, it appears I can ONLY use the Admin Client to modify my Business View maps. Nothing else. I cannot add new objects/devices, or use the rest of the features which I enjoyed using in 5.6. I have since updated to the new hot fix (6005)
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