Opmanager and ServiceDesk
Hi,
We have intergrated opmanager and service desk so that a ticket is automatically open in servicedesk+ from the traps receive in Opmanager.
The problem is that, it opens a ticket for each event received, resulting in many duplicates tickets for the same event. How can I limit/filter this.
Thks
We have intergrated opmanager and service desk so that a ticket is automatically open in servicedesk+ from the traps receive in Opmanager.
The problem is that, it opens a ticket for each event received, resulting in many duplicates tickets for the same event. How can I limit/filter this.
Thks
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