Alarm View
Hi, i am testing the Netflowanalyzer ans i have found a piont, that i am not understand: First i create a alarm criterium on port an protocol. I am save this and the windows is closing, after that i will review the alarm-view, but i can not see my alarm-criterium by port and protocol, i see just a clean choise for new alarming criterium. Can you help?? Thanks
Modify size of files uploaded
Hi to all, Is there a way to bypass the 3mb size limit? Thanks. Regards.
Request On Hold and Due By Date
I need help to understand how Due By Date is working ... I have created a few status (new, assigned etc. are like Open, pending something are like On Hold, resolved or canceled is like Closed). The regular SLA is 12 hours. I don't understand how this request can be in SLA violation : Created by System on Tue, 20 Jun 2006 19:24:50 Operation : CREATE , Performed by : System Updated by K. on Tue, 20 Jun 2006 19:42:44 Request Updated by : K. QUEUEID changed from 301 to 601 CREATEDTIME changed from 1150824290901
Modify a Database Filter
Hello, Is there a way to modify a Database Filter ? For exemple : Modify host groups, filter configuration, ... Same question, but to display a Database Filter configuration (events included/excluded) Best Regards
Inventory / Software Summary - Depicting different versions
An issue has arisen in that we have just installed Symantec Antivirus version 10 around the network. This was upgraded from version 9. In the inventory list, the version is added with the title "Symantec Antivirus Client" and therefore version 10 is being bundled into the inventory with version 9 - which is then making the license purchase against install population incorrect. I note that in the Software Summary there is a version field underneath the product name, but how do we populate this and
Crystal Reports - Reporting on Workstations
Can you please give me some information on reporting on Workstations using Crystal Reports, would like to report on. [list=]Assigned Owner, Attached Assets, Components and their serial numbers, OS and version, specs
Requests reports
Dear all, I would like some help with the reports, when i run the 'completed requests by category' for example, some requests show up in the 'others' category on the chart but in the detailed report below the chart all requests are detailed in the correct category and "others" does not appear in there. I have 18 categories for the request and do not have "others" in the categories list i have customised. I would like the chart to reflect the correct categories. Any idea? The other problem that i
Extracting the Correct Value of MemoryUtilization using SNMP
Hi ALL, THIS IS A GENERAL QUESTION REGARDING SNMP PROTOCOL. Sure someone in adventnet community can provide me a clue n drag me out of this problem. To Extract the Memory Utilization value,I have used the oid 1.3.6.1.2.1.25.5.1.1.2 (hrSWRunPerfMem) ,then summing up the individual instances values and dividing it by total available memory (hrMemorySize). But with this approach I am occasionally getting value exceeding 100%(as I repeatedly poll a target machine[windows / Linux device] for this value,as
What Permissions a user need to be able to Update due date?
What Permissions a user need to be able to Update due date? Because I gave them edit since I dont want them to delete but It wont let them change the due date and time. Thanks
Custom monitor OID always adds a .0 in the end
I notice while adding a custom monitor , Opmanage always adds a .0 in the end . This fails when some of the OID do not have a .0 here is an example of what we are trying Probing temperature The .1.3.6.1.4.1.674.10892.1.700.20.1.6.1.2 is OID When I add it to the Custom Monitor it automatically makes this .1.3.6.1.4.1.674.10892.1.700.20.1.6.1.2.0 . A regular snmpget on .1.3.6.1.4.1.674.10892.1.700.20.1.6.1.2 works but fails via opmanger because it always looks for .1.3.6.1.4.1.674.10892.1.700.20.1.6.1.2.0
SupportCenter Plus and Domino and Sametime running on same m
Hi to all, I have not got enough time to investigate, we did have a problem with Supportcenter plus as a service (automatic) when Domino + Sametime Start and when we stop Domino+sametime. Seems it is a Java cause. Platform is Windows 2003. Solution: I modify the Supportcenter service to try to start 10 minutes by 10 after a restart of Windows (automatic update, etc....)
Request Filtering
Are there any plans to make the filtering more robust. I am trying to find work arounds to the problems that we have with actually managing requests. The filtering is just terrible for this purpose. I cannot differentiate between the different requests. I either want to be able view all requests that have been assigned to a single rep (can't), all requests that have been assigned to a single queue and then assigned to a rep (can't), all requests that have been assigned to a category (can't). This
Feature to help eliminate "spam" request(er)s
We're finding a lot of spam requests (and requester info being created) causing some problems in our system. We'd like to see if there can be a "holding bin" for incoming tickets with requesters that don't match what's already in our SD+ environment. It would require a table for holding "requester ID" that are uncleared for acceptance into our SD environment, but could be reviewed to allow the requests in (maybe a mail from an outside vendor that wouldn't be in our AD domain, but could be submitting
Feature request: User checks (AD vs. SD+)
We have a couple of requests for improvements, however, some of these will require some changes internally. One of the improvement requests I'll make here, and one I'll make in a separate email, as I think they're substantially different in nature, but have a AD vs. SD+ commonality. We'd like the ability to show an indicator for users who are no longer in active directory, but for whom an entry still shows up in SD+ so that we can remove the requester entry, and overall just clean up the requester
Global Credentials
Hello, It would be nice to have a "Global Credentials" feature in OpManager like in PatchQuest It would be easier to add a host without having to type the username/password every time (WMI, ...) It would be also very nice if we can add login credentials in the "Add Device" page Best Regards
Where is the awaited localization support
I have an environment were support for multiple languages are very important. I have been waitning for this to be implemented in Servicedesk. It was scheduled for late 2005, but is not implemented although it is proclaimed in the description of features in Servicedesk. I have the need for Danish and Greenlandic language support, and will be able to help with the translation task. When can we expect this will be available?
Suggestions for improvements on PO process
I have a number of items to suggest for the PO process and ancillary functions to this process. I'm hoping I can describe it well. 1. The PO process is very cumbersome. The entire user interface "experience" is burdensome and clunky. It takes an entire screen to do a single line item. Suggestion: Since a vendor is selected, show ALL the items from that vendor, with a check box at the left side to select the desired items, and have a box on the right side that allows for you to pick quantity. When
Application Manager Alert Email does not have details
The Application Manager Alert Email does not have details of the Warning/Error. Example : The message below was generated due to Disk % Utilization above 85%. However the message in the mail states Root Cause : 1. Health of 10..x.x.x is warning How can I see the actual Disk utilization RCA in the email ? Thanks Nikh Nath
Bug in forums: After you submit a message...
When you submit a message (and after), the link at the top and bottom that say "Forum Home -> ServiceDesk Plus", but point to forums.adventnet.com/viewforum.php?f=57 This makes it a bit frustrating to get back to the new interface when it keeps pointing you to the old forum interface. Justin
Bug in forums? Author listed not necessarily true?
I posted a new topic earlier today, and saw there was someone who posted a reply (as viewed in the right side. I clicked on the message, but the only message there is my message and nothing else by the author listed. The message number is: forums.adventnet.com/viewtopic.php?p=43912#43912 Justin
Default Record Views
Sorry if the subject may be misleading. It is annoying as hell that when ever I use any of the Admin configurations such as Reps or Queues, the default view is 10 records and their is no ability to change it within the GUI. If I need to edit a few records and they are not in the first 10, I have to change the drop down every time after I edit the record. In support reps it gives the option for to view 200 records. In queues the largest option is 25 records. I have 29 queues so no matter what I have
Suggestions
For closing tickets - this reduces clicks and forces resolution notes to close a ticket: 1. Remove add resolution under tasks - This is an extra step that could be eliminated. 2. When selecting close request, resolution box opens and we can add a resolution. 3. Add save and close option in resolution screen. (The save option will still be needed in case a tech is not prepared to close ticket). This will again remove another extra step. For admin utilities: 1. All admin screens should be word wrapped.
How do I do updates?
How do I do updates? Thanks
Device says added successfully, but cannot find device
I had a configured device (router) that I deleted at one point and am now trying to add back to be monitored. I add the device via IP and OpManager indicates the device was added successfully; however I cannot locate the device anywhere within Opmanager and when I search for the IP it indicates device does not exist. Is there a problem if a device did exist, was deleted, and one tries to add again? I am on build 6000.
What is the CMS system you're using for forums?
I noticed your recent move to a new layout (maybe even CMS system), and was wondering what CMS system you're using. I have a volunteer project I'm working on, and requires a CMS system, and I'm trying to evaluate different types. Justin
mysql hangs - slow performance
Hello, I am very impressed with your product so far. For the past few days, we have been having an issue with mysql. Every few hours, mysql hangs for a few minutes causing the web page to be inaccessible during this time. We are running OpManager on dual Xeon 2.4 GHz CPUs that show up as four processors in task manager. During this period of slow behavior, mysqld-nt.exe peaks out at 25% of CPU, but network utilization is very low. It seems like mysql is not being load balanced properly across the
Report Showing Assignee and Workstations?
Hi All, I have been looking through the software. I can't find a report that prints the assignee with the workstation. Is there such an item? Has someone written a custom report? If so, can it be exported and imported? Thank you, Ken
Applications manager 6 and Red Hat Enterprise 4
Hi, I've installed Application Manager 6, the freeware one, on a Red Hat Enterprise 4 system. The installation has gone successfully, but when I try to start the Application Manager the process blocks during a step and nothing starts. Here is what appears on my screen where I call the ./startApplicationsManager.sh: --------------------------------------------------------------------------------------- Checking for the availablity of the Primary Server in the Database. Found an entry. Trying to connect
Bandwidth help
Hi, I am currently evaluation the NetFlow Analyzer product but its picking up the bandwidth Incorrectly i.e. a 2 Meg line is showing as a 1 Meg line can this be configured on the Net Flow Analyzer side or is it necessary to configure it on the device (non Cisco) Thanks for your help Brian
Event Log Rules
Hi, I have the Event Log Rules missing under in Admin tab-> Monitors. What needs to be done to enable it. Thanks, Ramzi
Error encountering while importing contacts/account inform.
Dear people, 1) while trying to import our customers data via CSV-file we encountered following error: check attachment We need your help immediately because on monday we wanted to get our employees working with it... please find a sample of our customer data as additional file, do we have to filter our data? We already took out the �,� and � letters and also the �. all that is left of special characters are . and @ which are required for e-mail addresses. Please help us soon Leon
Error parsing MIB:SVCEXT-MIB
While trying to load a MIB from our Cisco Content Services Switch 11503, I get this error: Error parsing MIB:SVCEXT-MIB ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Attached is the MIB that I obtained from the switch. Please help. Thanks. Ismael
How come new posts by registered users have to be moderated?
So I'm posting a bug report on the forums and get a message saying: [ Post is awaiting approval ] Why are registered users having to wait for moderated approval? I can understand non-registered guests and spam posts by "drive-by" post-submission programs. But isn't that why you have "Captcha" images and registered logins? Justin
Followup/Replies not being tied to original topic
I put in a message last week titled, "Suggestions for improvements on PO process" (msg # 13677). It appears someone replied reza_200... (can't see the rest, and when I pick on the name, it says that user doesn't exist). This followup is the one I mentioned in another message that's awaiting approval that is not available ( http://forums.adventnet.com/viewtopic.php&p=43593#43593 ) Justin
Few routers list not showing in Device group
Dear SUpport, I am using the Cisco 2621XM and 2611XM model routers. I have created the routers list in IP Management group. But I am not getting the list i n device group management list. I am seeing all other routers. What could be the problem. Is there any special config for XM series routers. Regards Nagesh
Tomcat 5.5
My Tomcat 5.5 doesn't return any response time metrics. How are these gethered? Do I need to have an access log configured for tomcat???
Bug in forums: Scope of new messages too wide?
In your new forums, I'm interested in the SD+ info ONLY. However, at the top of the page is a link titled: "View posts since last visit (XX)" with XX being a number of new messages since logging in. When I click on that link, I see messages pertaining to SD+, Zoho Virtual Office, OpManager, etc. I don't want that kind of scope, and the page I'm doing this from was said to be "http://forums.servicedeskplus.com" which is forwarded to: "http://forums.adventnet.com/sdp_home.php". Is there a way to fix
Technical Support
Had power outage. All servers are up but the application manager shows critical alerts for most of them. The description for ALL monitors is the same "Health is critical as the resource is not available". I have tried to restart the Application manager services and even restarted the server. Did not help. I have verified that all those servers are fully operational and all services are started. the Application manager can ping all of them... Please get back to me asap. i do not have monitoring working
Cultural issue with status message
There's a message that pops up when you change a users password that says: Please intimate the change of password to ____________ <some user> In America, intimate is used as an adjective at most times to indicate someone you have a very close relationship with, ie, to indicate you've had sex with them. for example: "John says he has been intimate with Jane." In other areas, intimate is used as a verb to convey a message. for example: "One might intimate that John smells funny." While intimate is
user import form AD
Hello, We just purchased Servicedesk Application. I can scan the network for workstations, but I can not Import users from AD Can you please help me with this problem Thanks Johny
Next Page