Closing a case without notification
Is it possible (or is this a wishlist item), to close a request without notifying the requester?
There are some occasions where we don't really want to alert the client to the fact that the case is being closed.
It might be that only admin technicians can perform this and a comment has to be added when it is closed this way.
There are some occasions where we don't really want to alert the client to the fact that the case is being closed.
It might be that only admin technicians can perform this and a comment has to be added when it is closed this way.
Topic Participants
terryd
kkevin
adriano_me
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