Opening the select column box from software list
Since the new hotfix was applied, you can no longer get the Column select box to open under the scanned software list. It works fine in other areas (workstation list, request list etc) but just not the software list!!! This is annoying as I do not have the "select box" against my software titles and I need to move many of these from the unidentified list into the exluded & managed as applicable. I have tried this under both Firefox and IE but neither work.
SD+ and PDAs
Does anybody know how well the SD+ web browser works on a PDA. I want to use our wireless cloud in our organization to be able to wander around with a wifi enabled PDA and enter jobs on the move. wondered if anyone had experience of using the SD+ web interface on a pocket/mobile device?
User Survey Looks Weird
I've created a user survey with four questions and six satisfaction levels for each question. The satisfaction levels are more than the general "very satisfied, quite satisfied" sort of stuff, as I wanted to put more explanation as to what each level actually meant - so for example, the highest one"Very unhappy: staff were rude, the response was slow, the fix took ages to get right and I did not understand the outcome". What's happening is that I'm only getting part of two of the available responses
DCOM/WMI using group policy
Hello, i was searching for documentation on how to setup the proper DCOM and wmi settings (and any other settings, like ports, etc) in GROUP POLICY to allow the network scanning to work properly on my windows network. Any help will be great, Thank you
Configuring Threshold for Mail alerts
Hi, I have a query that if i configure Alert for any application or protocol, along with thresold. Do i get alert specifying utilization on that specific port or for the complete link. If it is only for particular application then where we can modify the same. ALert looks like below Dear Administrator, This is an automated mail generated by the ManageEngine NetFlow Analyzer, to inform you of following event. *************************************************************************************** Message
Troubles testing email notification
Hello all, I'm having difficulties with an email notification.. I've recently made a little adjustment within that email notification, but.. I'm at a loss where on Earth I can find a way to test the new settings.. :( Since it's a pretty specific one with a clear status of notification (send to an emailadress that's actually forwarded as SMS to a GSM) it's pretty usefull if I could find the place to test it... The subject is configured to show the following: $message $displayName $stringseverity which
Monitoring Traffic Statistics
I have a question regarding traffic statistics like errors, discards, tx, rx, utilization and so forth. When it asks for utilization on a 15 minute window is it getting the utilization at that EXACT moment or is the snmp returning the average over the last 15 minutes. What about for errors. The default time window is 60 minutes. Is it grabbing the errors accumulated over the last 60 minutes? When it grabs it does it reset it back to 0? Basically I am trying to understand what is being returned, are
OpManager MSP and SD+ related questions
Hi all. We are running SD+ quite happily (even though we have multiple clients we chose SD+ over SC) 1 Can we run SD+ and OM MSP on the same server? 2 What is the running over head for MSP? I know the min specs but I am trying to see if we can put OM central on an SBS2003 server for example. 3 Is the overhead the same for the probe servers as well? I am trying to work out if a client will notice degradation of the server performance. 4 re the ports, if port 443 is already being used what are others
A check box to elect not to send an email
Ankit, back to a previous thread re not sending an email to the client on closure of the case, can we add to that the feature of being able to open a case without an email being sent. i.e. when a case is created there can be a check box that says "send email" and this can be unchecked if it isn't required. We have a number of people ring with jobs and we put them into SD+ by hand and it isn't always necessary to send them an email, we just want to log it on the system for future reference. Also if
Asset History
Hi Would it be possible to consider a function to record who has been allocated an asset between two dates, this would be very useful. Thanks Chris
5.5.0 Backup Process
Is the backup process different in 5.5.0? It appears to have some different logic and I need to know if it is still required to shut down the service before backing up--or can the backup go while the service is running. I would like to be able to back up the system without having to shut it down--which would allow for multiple snapshot periods during the work day. Thank you, Matt Durham Public Schools
Missing Technician: not available when assigning cases
One of our technicians mysteriously disappeared from the list to assign cases. He is still listed in the technicians area, but is not available when assigning cases. I deleted his account, ran a AD sync, promoted his requestor account...now I can assign new cases to him, but not existing cases. Please help Trevor
backups
Hello - Does anyone know if the backup script in servicedesk can be modified to copy the data to another location? at the moment it goes to the backup folder within the advent directory. thanks peter
Test an alert
After I setup my notification profiles and such, is there a way to test what will happen without phsyically bringing down a server? I figure there must be some sort of test facility that I am just missing. Thanks.
Port Interface Down Switches
We are currently getting messages about switch ports which seem to be people simply turning off their computer or disconnecting their laptop and packing up. These messages are currently filling up our home page on opmanager as we have lots of switches. Is there a way to change the threshold or disable these messages in particular from showing up on the main page.
Edit Ticket Graphical Error
Greetings, Both our network admin and myself have had the same issue which hinders us from editing a ticket. The screen shot below should be a good example. (shows blue where middle frame shoudl be and puts everything way over to the right, also somtimes deletes right most frame) Is there an upcoming fix for this?
Can I view logs from a Catalyst 4500 series switch?
Hi, I was wondering if I can I view the logs from a Catalyst 4500 series switch? My goal will be to run a server where I will be collecting logs from two firewalls and a switch. Thank you, Zahundas
Tech Report Card
New Feature Idea, It would be nice as the department head to go into my tech's tickets and give a "grade" as to how well they did on that issue. We are new to this system but I already have tech's that are being lazy and not sending out communications to our internal customers. Or setting all the issues to onhold. As a work around I am simply sending e-mails to then with the ticket number and what the did right or wrong. It would be nice in the software to keep a running tally or tech score card
Technician Limited Workstation View
Hi My Technicians are unable to see past the first page on the inventory-workstation page - as admin I get the options to move to the next page etc.. but the assigned technicians do not get this option, please could you advise? Many Thanks
Customised reports using Crystal Report
Hi I would like to write some Asset reports using Crystal report, can I set up views in SQL enterprise Manager that links to the Servicedesk tables? Or is there another way? The Crystal installation is not loaded on the PC which runs ServiceDesk Many Thanks
Help required for report
Hi there, I'm looking for help to create a report for a particular time period. I want to create a report to look for requests received within a particular time of the day. I want to see the number of requests received within the peak hours. Regards, Roshan
TFTP service monitoring
TFTP monitoring doesn't seem to work. Is this because the protocol is UDP??? Cheers
If multiple open windows are not feasible can we have
Can we have the ability to put a partially written email/notes into a draft folder/status? Sometimes we get another phone call whilst writing up the results of the last one. We either rush the rest of the notes/email or delete it and do it again later. It would be good to park it and come back to it. Thanks
Link requests to assets
Currently, we have the ability to associate requests to a user's workstation and can view the past requests associated with that workstation. The problem with this current system is that if one of the assets that make up the user's workstation is changed, the history stays with the workstation entity rather than the assets at the time of the request. This creates problems for the eventual situation where components of a workstation are swapped out or retired over time. Ultimately, while it is handy
Technical Support
We created a HTTP-URL sequence monitor with 23 individual URLs. When viewing that particular monitor, the box which should display the graph for Response Time of Individual URLs only shows the legend for URLs #3 - #23 but no graph. Is there a way to fix this? Darryl Jackson ------------------------------------------------------ This is posted using Applications Manager feedback form
Non-Doman enviroment
Hello, we purchased this tool a few months ago, and are now just starting to make use of it. I was wondering what the best way to have it setup and scan computers on our network is. We are not using a domain enviroment, so everything is via WorkGroup.....I was thinking I would just go and make sure DCOM was setup correctly, then make a administrator account to just do the scanning with....would this work, and would I still want to use it like it was under a domain (seems like people have problems
Report Request
I would like to see a report that shows open/pending tickets by queue. I would like for it to include the title, requesters name, time opened, and priority. Thanks, Kevin Miller
MS SQL Server Details
I'm an AppManager newbie. I have a sql server monitor and would like to learn more about the details, more than what is in the AppManager documentiation. Is there information about what good threshold values should be? Or is there someone who can shoot me post, email about this? I want to set some Alerts, specifically for the "Lock Details", to send me email and SMS based on a valid threshold. It would be great to pin point the locking sql as well. Thanks in advance, David Tatum Senior Engineer BancIntelligence.com
start mysql server failed
I have installed netflow analyzer on windows 2003 server and run as administrator. on start , it said start mysql server failed. i find the error log file as below. error log 060721 22:05:37 InnoDB: Operating system error number 32 in a file operation. InnoDB: See http://www.innodb.com/ibman.html for installation help. InnoDB: See section 13.2 at http://www.innodb.com/ibman.html InnoDB: about operating system error numbers. InnoDB: File name c:\progra~1\dell\openma~1\networ~1\oware3rd\mysql\4_0_13\ibdata\ibdata1
Cannot create reports with 5500 version of Service Desk
We upgraded to the new version of Service Desk and noticed that while there are lots of PRETTY reports available, we cannot generate any reports. We're constantly told there is no data to base a report on. We have LOTS of data. But I think there's a bad DB pointer in there... We need a hotfix on this NOW! I have an appt. with the SD+ folks for a webex session to follow, but I really hope this is fixed quickly! Justin
technician notification not working
I keep experiencing this issue and was hoping this upgrade would resolve but did not. I also discussed with one of your techs and they did not know either. After a request is created and you email the technician assigned to the request the link that appears in the tech's inbox is not valid. Comes up with "The page cannot be displayed". The weird thing is SDP actually displays the link but when you hover your mouse over the link it displays "http:///", you can copy the link and paste in browser and
this is my first time
No Router is currently exporting NetFlow packets to NetFlow Analyzer. ... how do i allow my router to export packets to netflow analyzer?
Problem with Spam Filter
Hi, I was very glad to see that the upgrade to 5005 brought to us the french language support and a spam filter feature. Nevertheless, I'am unable to set a good exclusion filter. As soon as I use more than one name with the "sender is not contain" filter, all incoming mails are droppped. If i use only one, it works. Thanks to help me, even if it is necessary to edit a text or xml conf file. Regards, MM
what is the difference between Opmanager 5.5 and 6.0 version
We are using the Opmanager 5.5 free version and wanna to know what is the difference between 5.5 and 6.0's free version. Thank you very much.
Open a case without the confirmation email.
Back to a previous thread re not sending an email to the client on closure of the case, can we add to that the feature of being able to open a case without an email being sent. i.e. when a case is created there can be a check box that says "send email" and this can be unchecked if it isn't required. We have a number of people ring with jobs and we put them into SD+ by hand and it isn't always necessary to send them an email, we just want to log it on the system for future reference. Also if we have
Home page is half-blank
This is what our home page looks like. I added a SNMP CPU monitor on a server yesterday, and afterwards this is what I got. When I clicked on a device, it would come back saying it couldn't find the device. I then restarted OpManager and it would come up with a BE error when I tried to log in. I ran the repairDB.bat command like I saw in another post. Everything else seems to work OK, but the front page is still messed up. Any ideas on what to run / re-install / etc. I'm running version 6, but not
Enhancement Request - Suspend Notifications for Device
Hi I would like to suggest an enhancement for opmanager, to add a button to suspend all notifications for a device. Currently, if a device is flapping (eg a wan link bouncing) then opmanager will generate tonnes of emails alerting us to the fact. Once you know a device is down or flapping, you typically dont want an email every time it bounces, but you also want to be able to capture the device outages so you can gather availability, MTBF and MTTR. Currently, the only way to stop the torrent of emails
Reset Password
I cannot get into opmanager for some reason. I'm using the username and password I previously was using...
Service down
Hi, There is a device which gives an alarm as smtp service is down. After that the service was up, the status of the device remain service down. how can i solve this? Emti
Categories - More?
I need to be able to create custom categories/views so I can place devices where I need them for better management. Is there a way to do this? Thanks
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