Technician is missing from drop down list
I have created a new technician. The technician can sign in and view tickets; however, he is unable to see himself as an available technician to be assigned to a ticket.
Replication Policies and Remote Offices
Hello, I've got two quick questions regarding Replication Policies and Remote Offices. 1. If I am not using a Distribution Server, will the replication policy still work? We are trying to throttle the connection to and from the Central Server from certain
How to move an employee's computer to the specified OU
MY SDP version :14101 Domain Server:MS Server 2019 SDP has a good relationship between users and assets,but one that is missing that we would use is the action of moving the computer to a difference AD Organisational Unit. I have such a scene When an
User is Unable To Receive Mails Via Service Desk
Good Day Team, I am a service desk operator and i make use of SDP version 14.1 A user does not receive emails sent via the SD portal. This issue has been there even before SD was upgraded to version 14.1 Please how can this be rectified?
$ variable not available on custom Resolution Template
I need to add variables into custom Resolution Templates, but the option is not available like e.g. with the Reply Template screen (nor does not show when I type $ like on the default Resolution Email Template) Is there a way to add or activate it for the custom Resolution Template? Thank you. V 9.4 Build 9424
Where are software deployment logs stored on endpoint?
I want to check the status of a current deployment. Which log can I open on the remote machine to check to see if it's started? Looking in C:\Program Files (x86)\DesktopCentral_Agent\logs
ADSelfService Support is not responding even by email. Chat is not available.
I have tried all types of communications to open a case with ADSelfService Support and still yet to receive a response. I tried the following methods: Support website Email to support@adselfserviceplus.com Chat Phone call to 844-245-1104 No response from
Records per page - can I change this from 100 to 200?
HI Is it possible to change this from 100 to 200?
An Update not found
I'm using patch manager plus I cant find KB5022922 that is new security update of Microsoft for windows 2012 R2 Do you deploy this KB?
M365 Security Plus - Fixes and Enhancements [2023]
M365 Security Plus release notes Release notes for 4531 Issue fix : A two-factor authentication bypass vulnerability (CVE-2023-35785) reported by dalt4sec through our bug bounty program has been fixed. Release notes for 4528 Enhancement: Users can now
M365 Security Plus' build 4523 has been released!
Hello Everybody! We are glad to announce the release of M365 Security Plus' latest build–4523. Feature: Troubleshooting: Users can now check and troubleshoot the issues in their network connection, URL endpoints connection, Exchange session creation and
M365 Manager Plus - Fixes and Enhancements [2023]
M365 Manager Plus Release Notes Release notes for 4531 Issue fix : A two-factor authentication bypass vulnerability (CVE-2023-35785) reported by dalt4sec through our bug bounty program has been fixed. Release notes for 4528: Enhancements: You can now
M365 Manager Plus' 4523 build is out now!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' latest build–4523. Feature: Troubleshooting: Users can now check and troubleshoot the issues in their network connection, URL endpoints connection, Exchange session creation and
[Free e-book] The handbook for MSPs to achieve profitability
Hello folks, We're excited to share with you our latest e-book that focuses on nine critical metrics for MSPs to achieve profitability in challenging economic times. In this e-book, you'll discover metrics that can give you multiple perspectives into
[SDF-99501] Asset state string translation
How can I translate into the Russian language Asset state string like "In Use", "In Store" and so on?
[Analytics Plus e-book] Are you losing money on your IT?
Hey there, Are you unknowingly losing money on inefficient IT operations? As organizations fortify themselves against a looming economic downturn, removing costly inefficiencies in IT operations is critical. Read our e-book to uncover and overcome various
Is it possible to schedule an encrypted export of all passwords?
While I see that each individual Resource Group can be scheduled to exported to an encrypted file, I dont see a way to export all of them to a single or even multiple file(s). With over 200 Resource Groups in one instance of PMP this presents a challenge.
Multiple reboot while patching
Hi, windows systems are sometimes needing multiple reboots to deploy all outstanding patches. Can this be handled through automated patch deployment? BR Percy
Patch Tuesday February 2023- Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : KB5022783, 2023-02 Security Only Update for .NET Framework 4.6.2 for Windows Server 2008 SP2 (KB5022526) (ESU) KB5022783, 2023-02 Security
Currency field on service request/ incident request template
We missed this feature on customize the template and we would like to have it soon, like to have supported currency field with multiple currency type for example user can select from the list of currency and enter the amount based on currency type also
Script to duplicate a ticket?
Hi, does anyone know how to script duplicating a ticket? Right now, I'm just using Python to read all the ticket details to a list of variables and creating a new ticket with those variables, but it's very cumbersome when I need to update anything. Surely
Python script using API giving an 'Invalid Input' error
Regarding this thread https://pitstop.manageengine.com/portal/en/community/topic/script-to-duplicate-a-ticket I've got this ticket duplication script to work for the most part, but there is an odd exception with the templates that I just can't seem to
"approved" request still shows as "awaiting approval"
I am new to ServiceDesk so perhaps this is something easy to change or fix. I have a service request that requires approval. The request is approved by the manager but in the console the request still says "awaiting approval". Shouldn't it be approved?
Script to export fields to CSV on submit or as Custom Trigger
I would like to export the content of certain fields in my custom Incident Template to a .csv if possible. Could someone point me in the right direction please?
ISSUE: HELPDESK 14.1 Build 14105 | Reply, Reply All, Forward function not working from request replies/latest conversation |
14.1 Build 14105 We have uncovered a critical issue with the Helpdesk 14.1 Build 14105 when a technician tries to use the Reply, Reply all or Forward functions from a new reply that comes in as part of a conversation to the existing request, it does not
Migrating from on prem SQL to Azure SQL
How do you handle the symmetric key and cert migrating from on prem SQL to Azure SQL? We dropped the cert and key before migration and re added them back, but now we cant sign in after migration. It appears the colunms are not decrypting properly. Is
Feature Request: ability to sort resource fields
We'd like the ability to sort items in drop-down list/picklists -- currently items are sorted alphabetically.
Change Management - Calendar and Reoccurring Changes Questions
I have two questions in regards to the Change system in SDP. Change Calendar Is there any way for requesters to view the change calendar only? I found posts for people asking to view the calendar online, but nothing else, not to mention those were back in 2013. We have a monitor behind our Service Desk where I used to post changes, and I'd like to have our calendar up there. Reoccurring Changes We have a couple types of changes that are reoccurring (patch management). The patches occur every month
Password reset fails - Agent not installed in.
Hiya, I have configured a group to auto reset passwords however when the schedule runs it fails with the following error: FAILED Trying to use Agent Mode: 1. Agent not installed in. There is no where in the configuration where I enable using the agent.
How can I change the text of self service portal?
Reference attachment. How can I change the text of "How can we help you?"
Professional license cannot delete default service categories
It's impossible to delete default service categories if the license is set to Professional for an IT instance since request templates are prepopulated and cannot be removed. Attachment "delete_error.png" shows the error message in the bottom right when
Auto Logon does not work with EndpointCentral installed
I have been trying to setup a computer to auto login using the SysInternals AutoLogon.exe from Microsoft. The configuration works excellent until I add Endpoint Central to the computer, then it no longer auto-logins on boot. Is there a setting or configuration
Change Implementer role missing from view columns
I am attempting to create a new view in the Changes area of SD+ cloud. My intent is two-fold: 1. Create an "All approved Changes" view with a column that shows the implementer role 2. Create a "My Changes" view that shows only approved changes where I
Request Closure Code
Hi It would be good if you could make the Request Closure Code mandatory before closing a call. By having a code of "User Training Required" we were able to identify systems and areas that we needed to run workshops or provide documentation on. Regards Andrew
[SDF-84347] Use 1000 Seperator (,)
All Numeric fields in Servicedesk don't have Seperator (,) Please Use 1000 Seperator (,) on the Numeric fields. Without commas or point between numbers, their readability is reduced, and this is a big problem..
[SDF-108663] Shortening of Approval link in Change Workflow
Hello Members, We are utilizing Change workflow and have configured custom approvals within our Change workflow. The approvals sent out via email during the workflow encompasses Approval link which is a long URL. Is there a way to shorten the Change approval
[SOLVED] Wrap Text on ESM Portal
I am wondering where I can modify the ESM portal to wrap the description text. Is there a script I can add to the customization script to allow this?
Key Manager Plus 6450 is now Available!
Hi All, We are happy to announce the release of Key Manager Plus 6.4 (Build 6450). We'd like to take this opportunity to thank all our customers and users for their feedback and continued support. Key Manager Plus Release 6450 (Feb 2023) New Features
Can't stop the EC Server service from the EC Server System Tray icon...
Having just updated to the latest build 10.1.2228.26, I am unable to get the Endpoint Central services to stop, when initiating it from the "Stop Service" context menu when right-clicking on the CE Server icon in the Windows System Tray. The error I get
Has signature been improved?
HI Our prod version is 13008. I installed the latest version 14104 on our Dev server. Noticed that the latest version seems to handle signatures a little differently - but I can find no reference to that in the release notes? Am I imagining a change in
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