How to Find 100% Business Class Flights When Aeroplan Booking?
Hi I am looking to do a flight to Thailand in 2023 from Calgary and I am hoping to use all my areoplan points and fly business class but when I do some test searches in 2022 (can't do searches in 2023 yet) I see tons of flights where you might be only
Replies and forwards on requests not including the latest/previous message
Hi, ManageEngine Team! As of recently, our replies and forwards on requests (Conversations section) are no longer including the previous message/email in the chain - only the original, incoming email/message is included (from ticket creation/description).
Viewing tasks for requesters
Hi, I would just like to ask if there is an available option that will enable the requesters to view the tasks associated to their requests? Thanks! Geraldine Legaspi
Upgrade issue - 12.5.658 to 12.6.005
Hello Team, I am upgrading my simulation environment from 12.5.658 to 12.6.005. this env had 1 central server and 1 probe. We successful upgrade from central server but for probe server we failed with error : "ERROR :: Previous Patch Failed and Configurations
Does Endpoint Central Cloud feed SDP Cloud Asset information?
I'm confused on exactly what the SDP Cloud integration in Endpoint Central Cloud is actually doing. My SDP Cloud instance is still using a probe to gather asset data. I really wish there was two way communication between SDP Cloud and Endpoint Central
[SD-106990] The site field does not exist in the user list
Hello In versions before 14.1, it was possible to search the list of users by site. Why is it not there now? Please add it in the next version. If there is a workaround to solve this need, provide it. SDP v14.1.04 DB: MS SQL Thanks
[Webinar] Learn how to instantly provision users with ADManager Plus
Hello, Join our webinar User provisioning made easy by integrating enterprise applications, you'll discover the ease of user provisioning by integrating all your enterprise applications with ManageEngine ADManager Plus. Register now! Mar 15 at 2 PM AEDT
SLA's running during non-operational hours
Hi, I came into work after the weekend to find two calls breached, one on Sat and one on Sun, both of which are outside our operating hours. Can you please advise how to have SDP+ OD not run the SLA clock when it is outside operating hours?
Move SDP to another server and move DB to another server
We're planning to migrate our SDP from one server to another and also move the SQL DB sitting in another server to a new SQL DB server. Has anyone done a similar exercise and can confirm (or please provide suggestions) if the following will work: Move
Email ID's to Notify
The "Email IDs To Notify" is a very useful feature. However, it does have a major drawback in that a general user is required to know the email addresses whereas a tech can display a list and select the addressees. The ability to display a list of users for selection should be made available to all users of SDP and not just those with tech access
Unable to change\modify the Dashboard Graph\Data duration
Hi, After version update i am unable to edit\modify the Dashboard data time\date range for a Operator user. which was possible in Admin user. In the previous version it was synchronized with admin user. But in the current version it is not synchronized.
Windows Login Screen Re-Appears after Username/Password and no MFA Prompt
After we installed the ADSSP client on some machines. We see an odd behavior. At the logon screen you enter your username and password and enter, and it spins a minute and returns to the Windows logon screen. Instead of going to the MFA prompt. U/P are
Wildcards in custom groups
Hello, I am attempting to add machines to a dynamic custom group. The machine names all start with ProdX- and i want to group the machines into 50 machine groups where ProdX-001 and ProdX-049 are in the same group, ProdX-050 and ProdX-099, Etc. Is there
Custom Report Help - Disabled User group membership
Hello, I am looking for some help in created a custom report that shows security group membership for disabled users. I can see how to do it for specific groups, but it's not apparent to me how to customize it so that it is all security groups for the
[SDF-88494] Add Columns to Associated Changes View in Projects
Good morning, I'm requesting a feature to add columns to the "Associated Changes" view in Projects (screenshot from your demo site below). We are currently able to add columns to the "Associated Requests", but not changes. We are specifically looking
How to Add Static IP Address ranges to OpUtils
Is there a way to add ranges of static IP addresses to IPAM in OpUtils. For some reason I only see DHCP IP addresses. I have several subnets where the a specific portion of range of IP addresses for those subnets are being provided via DHCP then obviously anything outside of the DHCP range are used as static. I would like OpUtils to manage those IP addresses as well instead of just the DHCP addresses which for the most part manage themselves.
Endpoint Central Agent Removal from Single PC
I have a single PC that is having problems with Remote Control. I have tried to uninstall the agent through Agent > Computers > Uninstall Agent. Which fails with "An SSL Error Occurred". Agent shows as online, but basically cannot do anything with this
Mail fetching acquiring some target folders
Hi Team, As I know, now the mail fetching in SDP just acquires the inbox. But in some scenarios users want that mail fetching can acquire the target folders according to our configuration. And another itsm system can already do this, eg otrs.
[SDF-83883] Zia intelligent robot dialogue language increase plan
我认为SDP是一个很好的ITSM工具，尤其是内置机器人，可以释放大量的人力。但是，Zia仅支持英语。是否有计划添加 Zia 以支持多种语言。
Change Workflow Process
Dear Support, We need your support to configure the below process in change management
How to trigger custom scripts from ADManager Plus?
Please hep
Workflow, allow requester to ask for OU removal/creation
Hello, I would like to allow requesters to ask for OU deletion or creation. However the actions that can be associated to requesters roles are only related to user, group, computer, contact, and folder permissions. I don't see any option related to OU.
Can't get HA to activate
Followed the documentation and everytime I enter the info for HA it tells me the credentials are incorrect, however I've used the same account on both sides and the password works. I even made a new service account and tried it but then it says the same
Error on Import to AD from CSV
Hi When I do a bulk import from a CSV file to Active Directory I get the following error: Successfully Updated the UserSetting Values for Custom Attributes : Error In Setting Attributes, The specified directory service attribute or value does not exist - Error Code : 8007200a I have checked all of the fields and I am sure they match up. Furthermore it would appear all of the imported information is correctly populated. the logs is: [09:31:34:172]|[01-03-2017]|[ADMangLogger]|[INFO]|[4787]: FcUserCreation
error when creating mailbox 365 per template
Hi, When creating a user AD and 365 per template until yesterday everything worked correctly, but today I get this error: "Error al crear el usuario de Office 365. You must call the Connect-MsolService cmdlet before calling any other cmdlets" to what may be due, thank you Regards,
Can Endpoint Central check a Registry Value DATA (not Value NAME) in software package pre-deployment checks?
I have this problem in Endpoint Central (Server version 10.1.2228.20): I need to create a software package (for EXE) where, in Pre-Deployment phase, it checks the Value Data of a Value Name (EC-Pre.jpg attachment) Actually i can't see this option in Pre-Deployment,
Importing a SSL certificate from a local CA fails at "Building certificate chain"
I'm trying to import a self generated cert from a CA i created. and its failing at "Building certificate chain" the CA keys are on the server that is running SDP. This instance of SDP is integrated with endpoint central, so I dont know if that has anything
Lost access to the portal through the browser
Greetings I ask for help in solving the problem with access to the ServiceDesk portal through a browser On February 17, 2023 at 13:30, a scheduled installation of updates on the server was carried out, followed by a restart After that, the ServiceDesk
Error while adding request via mail!
com.manageengine.servicedesk.mailutils.MailException: Error while adding request via mail at-com.manageengine.servicedesk.mailutils.RequestMailHandler.handleMailExceptionForAPICall(RequestMailHandler.java:1334) at com.manageengine.servicedesk.mailutils.RequestMailHandler.processRequestAddition(RequestMailHandler.java:1301)
All Reports return JRException: javax.imageio.IIOException: Unsupported Image Type
Hey all New install of ServiceDesk Plus version 14.0 Build 14006 installed on Windows Server 2016 Standard All reports return the error: Message : Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to
New 10.1.2228.20+ Agent is an .EXE, and I need updated instructions for deploying by GPO.
New 10.1.2228.20+ Agent is an EXE, and I need updated instructions for deploying by GPO. Is there an updated FAQ/KB/Document for deploying the new, cleaner .EXE Agent with GPO Startup Script? The documents I found on your website reference the old MSI
Masterclass 2023: Episode 1 - Maximize service uptime with efficient incident management workflows [Feb. 22]
Dear Customers, We are excited to invite you and your team to the first season of this year's ServiceDesk Plus masterclass series. In the first episode, we will be discussing how organizations can maximize their service uptime with efficient incident
Masterclass 2023: Episode 1 - Maximize service uptime with efficient incident management workflows [Feb. 23]
Hi there, We are excited to invite you and your team to the first season of this year's ServiceDesk Plus masterclass series. In the first episode, we will be discussing how organizations can maximize their service uptime with efficient incident management
Cannot scroll up in the web shortcuts page
On an device with a the Manage Engine software to open a url via web shortcuts. The problem is now that we can't scroll up because than the page will refresh. But in chrome, pages at this url are scrollable. Please see the attached video Here's my web
Getting OAUTH2 to work with ServiceDesk Plus
Trying to get ServiceDesk to work with SMTPS on OAUTH2 but it keeps on throwing me this error. Anyone have any idea? Google searches are hitting dead ends.
Include service request resource fields in email template
We're using SDP 11128. We are wanting to use resource fields in an email template. When I use $ those fields don't show up. Is this just not possible? Thanks.
Hide subject in web form ticket submission and add custom fields to generate subject line
Background: We generally have a lot of install requests on a day to day basis. I am streamlining this process as much as possible. Problem I am currently having is the inconsistent naming we are getting from our ticket submissions from these installs
[Analytics Plus webinar] 5 simple ways to implement cloud cost optimization
Hey folks, We're happy to bring you our latest webinar on 5 ways to implement cloud cost optimization. Date and time: March 07, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? To navigate the current economic landscape, IT leaders are pressed
[Analytics Plus webinar] 5 simple ways to implement cloud cost optimization
Hey folks, We're happy to bring you our latest webinar on 5 ways to implement cloud cost optimization. Date and time: March 07, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? To navigate the current economic landscape, IT leaders are pressed
[Free webinar] 5 simple ways to implement cloud cost optimization
Hey folks, We're happy to bring you our latest webinar on 5 ways to implement cloud cost optimization. Date and time: March 07, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? To navigate the current economic landscape, IT leaders are pressed
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