Workstations are assets
Hi, I'd like to add all my scanned workstations into our asset list (they are assets, after all) but it isn't obvious how to do this - can anybody help out with this? Thanks Martijn
Page not showing correctly
Hi I just installed a trial of ServiceDesk to evaluate before bying ! I installed it on a computer on the network. When I access the ServiceDesk from another computer in the network :http://COMPUTERXX:8080 and login then the page is not displayed correctly. The fonts are different! And each time I click on a link I'm redirected to the login page !! See attached picture ! Peter
Unable to delete all unapproved contacts
Hi Support, From the unapproved contacts page i have approved the ones that I want to let through and then have selected all the others by clicking the delete tick box and choose delete and it will not delete all the contacts. It looks like this will delete only x amount of contacts. For example if I have 30 unapproved that I want to delete, change the list so that it shows 50 click the delete button to select everyone it seems to leave a few with ticks next to them. If you unselect and reselect
CPU utilization
Hi, I wanted to test NetFlow on a Cisco 3661 with 2 E1 card with 46 channel used and 5 Serial interface. Before i go ahead with the test, what could be the CPU and RAM memory load caused by Netflow for one and all interface. Regards, Kern
System Halted at starting
Hello people. I'm a new in this, and this is my first time running OpUtils over Fedora OS. When I run the installation shell I got this issue and seek for more information but really don't know what is going on....can anybody give me a hand ? [root@ns1 bin]# ./startOpUtils.sh JAVA_HOME : ../jre SERVER_HOME : ./.. DATE : Tue Oct 10 18:28:54 CST 2006 Starting Server from location: /root/AdventNet/ME/OpUtils Problem while Starting Server !! System halted [root@ns1 bin]# Saludos desde El Salvador. Central
Survey Email
Is it possible to customize the survey email? I could not find the template to edit. Is it just me being stupid? Andrew
Astaro V6
I want to use Astaro6 and need to know how to configure the firewall. At the moment I was able to handle the export of the logs but they are not recognized by the Analyzer. Which logs must be sent to the analyzer to work.
NFA database maintenance!
Hi Raghu for your soon answer to my question about Conversation traffic.. I have another question: Is there some way to make some Maintenance of the database? my netflow folder is about 7 GB now..! regards; Israel
IN traffic 0%
Hi, Everything seems fine, but the IN and Out traffic shows 0% even though there is traffic on it. Can anyone explain what that percentage bar means? regards, Krishna
Ip Group and raw data!
I create an Ip group: MSN Speed: 1000000 bps Description: MSN Server IP Address(Netmask) : 172.16.1.204 (---) Port (Protocol): All Associated Interfaces: 172.19.81.200 (Prim Sierra, Sec Sierra) My question is: All hourly, daily, weekly reports are from aggregated or raw data? regards; Israel
doubt about granularity!
I don't want to bother you with my questions, but I want to understand what I'm looking in NFA reports, please can you explain me what is the meaning of granularity when we use aggregated data? I mean, for example: 172.19.81.200 --> Prim Praga --> Conversation IN --> "last day report" Any 172.16.1.204 Any Any Any 5.41 MB You told me "last day report" use aggregated data, can you explain me what's the meaning of this 5.41 MB? is it a "round up" of the 24 hours traffic? I have set Record Count: 100
Share syslog with Firewall Analyzer
I'm trying to install Device Expert on my linux system currently running Firewall Analyzer. Is there a way to have both products utilize the same syslog service? I would rather not have to send syslog to the same device over 2 ports. Thanks, Don
Mailbox Creation
Hi We are using ADManager Plus to create accounts, it creates the AD account, but does not create the mailbox. I have looked into similar problems and all seem to say log in to the account, or send email to the account and it will create it, but not in this case. The email gets returned and the mailbox cannot be found by outlook. Any ideas? Thanks
Suggestion Box
Can you add a feature to the contacts page to RESEND Login Details to the contact. In case they forget thier password, or the admin changes their password. Thanks for a great product! Drew
Failed to establish connection with web server
Failed to establish connection with web server. Running on a fedora core- Also, I have no StartWebSvr.sh in the apache folder.... This is what I get: Starting AdventNet ManageEngine Server Modules, please wait Process : StartTelnetClient [ Started ] Process : OpManagerStatusProcess [ Started ] Process : AuthMgr [ Started ] Process : NmsPolicyMgr [ Started ] Process : OpManagerRunApacheExeModule [ Started ] Process : NMSMServer [ Started ] Process : UserConfigProcess [ Started ] Process : NmsAuthenticationManager
Custom fields on Request Form not displaying correctly
Hi I hope someone can help me with this... I have added 2 custom fields to the request page but the second field gets squashed up very badly on the right hand side of the form. This is true for every second field I add. It's so squashed it's unsuable. I've added a screen shot, the field is called "component". By the way, this only seems to affect IE 6 and 7, Opera is OK but my clients all use IE. Anyone have any ideas? Many thanks in advance. Matt.
Initial Logged Request doesn't show cc'd addresses
Hi Support, When a call is logged, you can't see who it has been cc'd to. However in subsequent emails in the conversations window you can see this information. This has become an issue because a customer emailed us, a request got logged and the support rep replied to the customer. Unknown to us the customer had cc'd his boss and then gone on holiday. We had a complaint that our response wasn't cc'd back to the recipients on the initial request. If you could take a look at adding this please as we
No Router is currently exporting NetFlow packets
My sniffer shows UDP 9996 packets making it to the NF5 server, however I still get this error: No Router is currently exporting NetFlow packets to NetFlow Analyzer. I've been refreshing this screen for 2 hours. I vaguely remember having to configure a group to get this working the first time... that may have been another netflow product. I had this working a few weeks ago, uninstalled NF5, then after reinstalling NF5 today now it will not recognize the netflow packets. Router#sh ip flow exp Flow
Internet Explorer crashes
Im testing the free version, but it crashes IE on some machines. Not all. I have tried to install the newest version of Internet Explorer but it still crashes. Why?
Announcements - Some management needed
Hi, All, Support. It would be most convenient to be able to limit the visibility of Announcements on a per Account (or group of Accounts) basis. Something similar to the Account Solutions View permissions would probably be enough. One more for the wish list ... Thanks. Cheers, Frank
Scheduling reports question
Hi everybody, i wonder if there is a possibility to export the scheduling reports on a FTP-Server. I�m asking because we need to share these reports with many ccolleagues At the moment we copy the reports rreceivedvia email on a Webserver, so everyone can access it. Thanks in advance Chris
Technical Support
We move a URL to a new IP address last week. The URL stayed the same. The HTTP monitor we were using for that URL does not work anymore. I have tried deleting the monitor and creating it again but it still does not work. Does ManageEngine cache DNS information somewhere? If so, where so I can clean it out and make this work again. Thanks, A. Cline
Unable to import AD Users
Had a look through the forum but haven't found exactly the problem I'm having. When I try to import requesters from Active Directory I get an error a message "Added users 0; Failed users 29" (Currently only 29 users in our domain as it's currently being built). No entries in system log. Any suggestions on what to try next? Richard
Please help me to generate a query (With Screenshot)
Hi, Please consider this screenshot document. I just want a simple report which shows �Request id�; �Request Title� ; Request Date/time�; "Request Mode"; �Request Status change Date/Time�; �Request Completed Date/Time�; �Request Status� and �Technician Name� . And this report is filter by �Technician Name� Please send me a query for generating this kind of report. Regards, Trisha
Change local admin password
Anyone knows how to change the local admin password Thank you :oops:
Custom Inventory rpt
When I create a new report using Inventory, many machines show up 2 times even though they are only listed once in the inventory view. Bill Russell Crescent
ME TuneUp?
I'm seeing continued slowness out of Application Manager. For instance, if I do a search it takes several minutes to complete. Is there some database cleanup I should run or is there a maintenance procedure I need to look at? Also, I've noticed that I have a large amount of logging information (several GB) is there a way to limit this and is it safe to delete? Thanks, A. Cline
Problems with links in mails from ServiceDesk
Hi, We have after the update from SD5 to SD5.5 some problems with the links that are send to requesters. The links refer to outbind:// addresses instead of the server. Is this a known issue? Thanks
DNS Resolution Not Working Properly
For some reason the DNS resolution feature works but does not resolve all addresses. It resolves all internal addresses with no problem. But for some of the external addresses it does not. If i do a manual nslookup on some of the addresses it resolves them fine, but firewall analyzer does not. Any solutions.
Multiple contact emails
Is there a way to deal with a contact which uses multiple email addresses?
Auto login
Hi, Will it be foreseen to have an auto login system. We are in an AD domain and we would like to add the link to the requester page to our intranet. Unfortunately, as the client needs to type their login and password, the are lazy and rather call us up. Could you try implementing auto login via the login name. It would alot simpler for them to just click and have their user logged in. Thanks
How are Mandatory Fields in Request Form mandatory??
Hi there I have set up some additional fields in my Request Form and set them as Mandatory fields (they are pick lists). However, there doesn't seem to be anything mandatory about them in that there doesn't seem to be any requirement to fill them on creating the request or on closing it. The default is displayed as '-', I would have thought this would have to be changed to one of the items in the pick list. Is there something else I need to do or am I misunderstanding the purpose of mandatory fields??
Escalation based on technician
I am just starting up configuring SD Plus. At first glance it looks as if SLA's cannot be configure to escalate based on which technician has been assigned the request. It appears that it can be done based on category, requester, etc., but not technician. Am I missing something?
Novell groupwise authentication
I have setup an email account for service desk call techsupport. it can send mail but it will not receive mail. we are running Novell Groupwise 7.0 on a novell server. Has anybody else had success with this?
Editing notes
Currently there doesnt seem to be a way to edit notes added to requests in SD+. Is this going to change at any time? Our biggest problem (which may seem quite minor) is notes being added by technicians to requests with spelling errors. It doesnt look too good to requesters.
Alternate port is messed up
I'm running SD+ 5500 with on an alternate port since my port 80 is taken. I have a web forwarder from support.mydomain.com that resolves to mail.mydomain.com:8888. Is seems to be working fine. My issue is that if a "new" user emails the helpdesk they will receive a message "Your self-service login details for HelpDesk application" at the bottom there is a link to "The application can be connected at http://support.mydomain.com" when the user clicks on it an error "HTTP Status 404 - /http://support.mydomain.com".
How to keep the history
Hi How we can keep history about machines regarding inventory and requests if our PCs has their Windows network names changed when goes to a different user. Example: PC1 has the following name Sales-Peter, but Peter left the company and we renamed it to Sales-Carl, a new employee. How we could deal with this in SD+ without lost tracking about it? Best regards, F�bio.
Cannot restore data
Have patched SD+ from 5501 to the newest version (5504 i think). Have tried to restore the data to SD+ using <servicedesk>\bin\restoredata.bat but during the restore a message pops up saying "data cannot be restored. data is not compatible with this installation of SD+"
oversensitive ping check
Good Morning , I have a problem where servers will bounce up and down according to appman but are stable when you look at the machine . I have run in parallel with appman monitoring two simple ping tests with outputs to the same machines. I waited for appman to next say the server was down and then checked my ping tests. surprise surprise the server was responding. my question is how do I tone down or reduce the sensitivity of the ping test ? I have been looking through the admin mods you can make
SNMP DISK IO Mib
Error parsing MIB:UCD-DISKIO-MIB ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Loading MIB:AdventNet-WebNMS-MIB ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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