Letter in request
I work Internet Explorer with polish user who use the letter: ę ł ż The transaltion into the description on a request is blank. There is a solution to keep this letter into the content on the request??? Mario
Adding workstations as assets
Maybe i'm missing something but do you add each of the scanned workstations as assets so we can enter their lease details ?? regards - glen schaefer
query when power is down, Please help ASAP
Dear Sir, i have currently installed an evaluation version of Netflow at a customers site. After the installation it worked fine.. But my query is that my customer has switched off the power to the router temporarilly and when he switched it back on.. No graphs are displayed... it says the netflow packets are 0 and there is no packets being transfered to the router.. All the commands that i have typed into the router are still present. Please help me to rectify this issue.. THanks Best regards
System Logs Configuration
Hi, It's my 2nd day with Service Desk Pro. When I imported AD I got 2 errors. The system log shows no entries. How do I turn the system log on or alter the logging level detail? Many thanks, Andy :?
URL Sequence Monitoring
I can successfully create a url sequence using the Recorder program. I enter the credentials that are required to authenticate to the web site domain\user and password. Recorder successfully creates the link in app manager. However, when I look at the monitor, it show as down. When I click on the link for the url, I get the following: The request requires user authentication. The response MUST include a WWW-Authenticate header field (section 14.47) containing a challenge applicable to the requested
Would like a reference from current user of this product
Hello I have been looking at this product and am very interested. Even had a technical phone call with a few of the engineers at AdventNet. My next step is to get a reference from someone who currently uses the SD+ product in a live environment. It would be a big bonus if it's being used in the Hotel/Restaurant industry, but not required. I will have 3 technicians using it, 2 at the admin level, 1 at the support level. We have several sites connected via VPN, and will add more sites in the future.
MSP 6003 Build - Probe and Central do not match
Is there a way to rebuild the central DB? I have a probe which is working perfectly however the central system is missing devices and some devices do not show all information such as interfaces, or if the device has SNMP, etc. I would like to clear out the central system for that specific probe and allow the probe to rebuild the data. Is that possible?
Trouble with Migration to MSSQL-Version
I have tried to migrate to the MSSQL-Version as described in your Postings here but i can't get the SD running after the migration. There's no error-message at all. The Service is running but the webpage is not comming up. I checked the Database on the MSSQL-Server and it seems that some Tables are missing. For examle - i can't found any Table called WORKORDER which is essential i think. We have switched back to the MySQL-Version for now. But maybe somebody can help us to solve this problem. My Migration
Can you create a New Request for an Asset
Hi I know you can create a new request for a Workstation which a user can create for themselves. Is it possible for users to create a request for items such as network printers, photocopiers etc which are used by departments and do not belong to any one owner. I would like these types of equipement to be avaialbe for users to create requests for themselves. At the moment i have created a product type called photocopier which contains 4 copiers, these do not belong to any one person or department,
Migration from MYSQL to SQLServer for the V6
Hi all! How can i migrate my DB from the MYSQL to the SQL Server? Is there any procedure, or any trick to do that? If there is one, plesse tell me what it is... Thanks for the support in advanced
AD scheduled scan
Hi again, This is about the scheduled Active Directory scan of requesters. Thank you for this feature, it was much needed. A question though - what is the exact time of the scan - the time when the option was activated or some other time? Is there any possibility to adjust this? Maybe modifying in the database ? Gabi.
Requester doing reports
Hi, If I understood correctly a requester could be permitted to generate reports if it is associated with the SDReport role. Here is the description of SDReport: "This is a mandatory role for ServiceDesk product which when associated to a technicians/requesters allows him/her generate reports. Hence it cannot be edited or deleted. The question is: how would one go about doing that association? Because editing the requester does not show any option related to that. Thanks. Gabi.
Automate Workstation to User?
Is there a way to incorporate a script to automatically detect a user assigned to a workstation and post that information in Service Desk Plus? Right now you can import each separately, but is there a way to link both together?
Buisness rules in ver.6
Greetings There is a problem with polish ver. of sd6 final. When language is set to default browser (polish), conditions in business rules are not visible and browser displays error nr 901. In english ver everything is fine. Regards Bart
Solution
Hi! Is there any plan to have separate solutions for each department? For example we are more then one department using HelpDesk and we have some internal solutions that we don't want to others to see them. Is it possible to have some sort of permissions ? I hope that you understand what I mean BR Melii
Disabled Computer or Users
Do a search for disabled computers or users and move that list to an OU for disabled accounts. Michael Stewart
3 Problems
1 Trying to register in to Forum. After getting couple of times error about trying, I was finally able to register but confirmation email was never sent! 2 Create a custom field for Request called IMPACT and it is mandatory to fill but during request creation, if this field is not selected, it is only displays message abot this field being mandatory and creates the request. 3 Application is very slow. I know you can not possibly find out why it is slow on my system, but any quidelines will be appreciated.
Admanager does not create Profiles
If you are going to develop a tool to create users it also needs the ability to create the user profiles. Ideally this should allow one to select a base profile from existing profiles. It should then have a field for the Profile path. For it to work properly in windows it MUST create the appropriate security settings on the profile folders that it creates and set the right attributes (some folders are hidden). JP
need a report
I would like to by ADManager Professional, but I need an overall report of group membership especially resolving all nested groups downto users/computers. A change report would also be very appreciated to fulfill FDA requirements. King regards. /Peter Peter
Implementation of Problem Management in upcoming release?
Hi y'all, Is it possible to get a clear confirmation from AdventNet, that Problem Management _will_ be included in the next release (end of June)? If yes, could someone please either explain to me or direct me to material than explains how Problem Management is implemented in the ServiceDesk? Thanks a lot in advance. Best regards, Novaree/Casper Helenius, Denmark
Cannot log onto FirewallManager
Hi Guys Just install this product at a client and it looks really impressive, however I cannot logon. I'm using admin:admin. I assume the installation procedure sets up MYSQL as it has its own copy running. Any suggestions are welcome. c
Our OpManager Disk Utilization not working properly
OpManager show that alarm Disk Utilization 97 %. We have 123Gb free disk space. This free space is 40%
Workstation (View)
Hi, Is it possible to add the ServiceTag to the screen below. Instead of selecting edit workstation to get to this information. I know we can also get access to it in the table view. But when we enter a Workstation name and go directly to the workstation spec page. It would be helpfull to have this details on the page. Regards Peter
How to increase timeout and retry values
We are monitoring a few servers across a wan-connection and are getting some false alarms because of the sometimes very slow link. Is it possible to adjust timeout and retry values for that specific servers?
Anghellushelp, custom OpManager and Mysql
Hi, I need optimize the OpManager 6005, my specs of the mysql 4.0.18-pro is: key_buffer_size=8388600 query_cache_size=0 table_cache=64 sort_buffer_size=2097144 read_buffer_size=131072 max_connections=100 My network consists of: Router - 7 Switch - 15 Server - 80 Firewall - 10 PC's - 200 Here are the specs for the server running OpManager: Red Hat EL 3 Intel Pantoum 4 with TT 3 Gb ram 2 disk 80 GB Too much is delayed when I consult a URAL and UPS, any ideas? I thought to change the values of mysql,
Early Access 6.0 available this week-end!!!!
Dear Users, Sorry to keep you all waiting!!! SDP 6.0 is in the final testing phase. We had some discussions with our management regarding the release of 6.0, just for you guyz . We had to decide on whether to go ahead with the release or wait for all the major issues to be fixed. Last but not the least we have decided to fix all major issues that might arise post release. Let us all help our QA team nail down all possible issues and make SDP 6.0 a success. The other major concern for us was to keep
I am back again with an update to 6.0 release
For those who are eagerly awaiting the 6.0 release, here is an update for you with the list of features taken up...... Dont stop with the list alone..... Read through the entire post to find something which you have been expecting..... ( Am i building your expectations here???? ) 1. MSSQL backend database. 2. Category / sub-Category / Item - A three level drill down for the category, which will populate the respective sub-categories on choosing a category and the respective items on choosing a sub-category.
List of SDP Features for Upcoming Releases
Hi All, As promised, please find the list of features planned for SDP for upcoming releases. Hot Fix Release � (ETA � 17th March 2006) - Fixes more than 20 issues reported by customers including the HTML email issue discussed here. See release notes next week for full list. New Features currently in development (ETA � Mar / April 2006) Request form fields customization (mandatory, to be hidden from requester) Custom report framework enhancement More out-of-the-box reports Other Reports module enhancements
Are you interested to know what is there in store......
I know, you will all be interested to know what is there in store for the next major update of SD+. I am non-commital on the version number and the release date here, but you can expect it by the end of this year . ( May be, few features can be covered in the couple of Service Pack releases which has been planned before the year end update.) Here is the list of features that share a place in the year end update : Features for SDP 6.0 Release : - MSSQL support - CSI -> Category , Sub-category , Item
Notes to Workstations?
Is there a way for me to add notes to a workstation without adding a request? Sometimes we do maintenance, etc. that was unscheduled or a repair and it would be nice if we could just add notes on the occasion rather than filing a whole work order for the process. David.
slow response for dynamically generated reports
I have a domain controller generating a very large number of events on a daily basis, well over 1 million. Events are collected by the manage engine server without any issues. However, when i click on the specific event types to view detailed information, it takes a long time to generate the graphical report page. For example, clicking the "unsuccessful user logos" tag has been churning for the past 12 minutes and it's still going. The manage engine server is running on a Dual Xeon machine with 4gb
Reading Check Point Firewall Configurations
Hi, Can we read the Check Point firewall configurations? If yes? How? Any samples in C/C++?
Problem in adding Cisco 2811
Hi, We are currently using OpManager Pro for our network monitoring tasks. Recently, we have installed a new router and we would like to have it monitored by OpManager as well. The addition of this new router went on without a hitch except that it is categorized as a SWITCH rather than a ROUTER. When we try to correct this via DEVICE PROPERTIES, the router is deleted on the list of devices that are currently being monitored. We tried repeating the process but the same thing happens... it is like
OpManager Loses Graphs if server experiences a power failure
Ok, just ran into this problem today and I dont want to have to reloda OpManager to fix it so I am hoping that there is some easier rememdy to this. Last night wwe had a power failure which shutdown the power to my OpManager test server. When I logged back into the server this morning, all of the historical data is now gone. Including all the graphs that was monitoring things like cpu utilization, memory and disk usage and buffer tx and rx measurements. I am sure the database took a it somehow when
reporting
when looking at the reporting on the "Recently Modified Users" is there a way to see what was changed on the account and by who. craig bostater
Automatic Scan for users In Active Directory
Is there a way to have Servicedesk Plus automatically got out and scan AD for any new users?
Can AM forward SNMP traps? Specifically to Micromuse Netcool
Hi! We are looking at AM for the "Collection layer", which will forward SNMP traps to Micromuse/netcool OMNIBUS. Is this possible? Has anybody here integrated AM with a Netcool Solution? Thanks!
SD+6 Categories
Glad to see that if you run a report and filter on the main category, it includes all subcategories. However, I can't seem to figure out how to run a report ONLY on a sub-category. Am I missing something? Thanks, Christian
ServiceDesk Plus 6.0 Release
Is the scheduled 6.0 release still going to take place on time this week? Will you be publishing the proper upgrade method for moving from 5.5 to 6.0 (especially if one is moving from mysql to mssql)? Will you provide a new database schema for the new 6.0 release? Thank you. Justin
Customise Plasma View
Is it possible to customise the Plasma View Page? I would love to have the ability to customise this page, in my case I wish to remove the "Monitor Groups" window and remove a couple of the monitors that are listed.
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