Timestamps on website visits - using PIX 525
Trying to retrieve the timestamp details of websites visited by a single workstation. We are able to report on total duration, but can't seem to retrieve the timestamp details of when the websites were visited.
OpMan7 no default SNMP credential selected new device
Hi All, Is there a known issue where when adding a device into OpManager7, it will not select a SNMP profile to use? We use our own SNMP profile, it has been setup in the Credentials area and is ticked when adding the device. However, after adding the device and checking it, it will never select our(or any other) SNMP Credentials. Only "None" is selected. W2K3 Server SP1 OpManager 7 Professional Edition build 7001(registered Exchange & AD) Regards, BlueFire Corporation
SupportCenter 6003 available !!!
Hi All, The 6003 hotfix is now available. This hotfix CAN BE APPLIED OVER BUILD NO. 6000 & 6001 You can download the hotfix from here : http://manageengine.adventnet.com/products/support-center/service-packs.html The issues fixed in this release are available here : http://manageengine.adventnet.com/products/support-center/sp-readme.html The complete download (Windows & Linux) is available here : http://manageengine.adventnet.com/products/support-center/download.html Note for Linux Users on 6000
Unable to connect with localhost:8500
Hello, I downloaded the bin file and installed it under Fedora, the installation was fine, but the web page can't be shown with http://localhost:8500, I was afraid that the Apache service couldn't find the directory or the port, even I modified it, it still couldn't work, and there's no detailed information in the description, please give a hand, thanks alot!
Moniotr 3rd Party SLA's
Hi Guys, we have several 3rd parties that we often have to contact to resolve issues, such as our telco when one of our managed WAN connections is down, is there a way, or have any of you worked out a way to keep track of SLA's from 3rd parties. We have our own internal SLA's which we can track through SDP, most of our 3rd parties provide a response and a resolution time and we would like to report on this to ensure at the end of the month they are meeting their agreed SLA's. The majority of 3rds
Test server for upgrades
Hi there, I am fairly new to this product and love what I see so far. I set up my servicedesk 6006 and upgraded to 6008 with no problems. I tested it first on a dummy server I have. I was wondering if your licencing permits test servers? I am enjoying implementing some of the patches you have made and tweaks available for my needs. What I dont want to do is test these on the live server and bring down the service that I chose and could be ridiculed for. I have no technicians on it, just the administrator
6008
Hi, Anyone have trouble with the request custom filters? Only myself (admin) can create and use these, when a tech tries to create and use one we wither get a blank screen or html code as seen in the attachment. Cheers
Plain Text Announcements/Survey
Hi All, We have SD Plus 6 with the latest Servicepack, we are launching the servicedesk to staff tomorrow but have a small issue. All announcements that you select to also send an email are sent in plain text, the survey request sent to staff is also in plain text, all other notifications are in rich text. Another thing with the announcemcnts, when you tave a look at the announcement through the self service protal all formatting is gone and its just one big block of text, which makes it very hard
Sort Priority list
Hi all, Is there a way to sort the priority list, all our SLA's are based on priority, however when using the pick list they are all in the worng order, i'm asuming the order i put them in to SDP, i would like them in order from low to extreme Cheers
probe : license upgrade
Hi , I�ve used trial probe to trial MSP product. My trial probe has expired after 30 days and to upgrade a new license i don�t any instructions. Do i have to reinstall the software? Thanks in advance windieana
Text console installation on linux
Is there a way to install opmanager to a text console only linux server since all our servers do not run X for beter utilizaiton or resources.
want to make 2 form for request
I want to create 2 request forms, can i do this in the program. I work in a place where we have some resevasion form that i want on the web, room, computers and other stuff. my idea is to have 3-4 different forms, so that the users don`t do it wrong. eks new rom request new computer request new stuff request
Server Migration
We had a server crash so we copied the backed up information for service desk onto the new server but it doesn't pick up any of our entries for tasks, as well as our knowledge base. How can we get it to look at the right place for the info?
6007 killed ServiceDesk
Installed 6007 this morning on MSSQL build (6006) which had been running successfully for several days. Within minutes of coming back up under 6007 all connection to SD was lost. Could not even connect from localhost! Uninstall of 6007 is impossible as any attempt to uninstall says the option is not implemented (nor does it appear to have been in any of the patches we have on there). Have reinstalled 6006 on another server (which I was doing anyway) and restored successfully. So everything is hunky
Email collection no longer working after 6007
After we installed 6007, the email collection no longer worked. Also the ability to go into the email admin no longer works and the page times out. has anybody else experienced this? Is there a fix? At this point I am looking at un-installing 6007 and hoping that it does not break anything else.
6008?
anyone using 6008 in an 2003 AD Environment? any issues thus far?
email reports
Be able to see the last time a user logged on to get email, either IMAP, POP or OWA Lee Jackson
Duplicate departments when importing from AD
We have an issue where departments are being duplicated. I've just been through an cleared most of them down, but when we re-import from AD, some of them come back. I've checked in AD and the departments are all spelt the same, even used ADmodify to ensure they are the same, but it still duplicated them. Any help would be great. Thanks Tim.
Login report
Hi I need to take login report with Specific OU based Durai
different end user interface
Hello, do you know if is possible to have different enduser interfaces? I want that the end user of a department see different informations than an other department. For example: pictures, groups where open tickets, contacts number, ... We are a company dislocated in many parts of the world with different requests. I need that users part of a department or Location see different informations. Otherwise there is an other way to obtain this goal? Let me know please. Thank you for your support. Regards
User AD Login
Hello, So I have been using the new pmp and have noticed some issues with the AD user logins. It seems that after a short while, the user is unable to login to the program. PMP tells them that there password is invalid. This is not true however; since they have not changed their password and they do not have the caps lock on (I know because I stood there and watched). Anyways, I found out two ways of fixing the issue so far. 1. Delete the user account and re-import the account from AD 2. Go to "Forgot
Running Database running on a Sandisk
Hi, I was wondering if I could install MSP central on one hard disk and the database on San Disk connected by fiber, I'm not talking about a second server, only I would want to use more external disk for my database. Thanks ! Martin
changing ticket requests to start at #1000
Where can I edit to start the numbering at say 1000 when I go live with this product? thanks in advance.
[OpManager MSP] - central and probe on same machine
Hi at all, I installed the msp central and probe on the same machine for testing purpose, both services starts without problems but i can't reach the probe console. I can't configure, for example, the monitoring intervals. I already seen into port.properties file but, by default, there are different ports specified. Someone can help me? Where i can look? best regards
Update 6007 has broke my SD+
Again I have lost a database of Servicedesk Plus. Do they know in India what they are making???? First updated from 6003 to 6007, don't know what gone wrong but no Servicedesk anymore. I found a SDPrestore.txt which is giving some information that the restore couldnt put back data. I reinstalled 6007, tried to restore, same error. I made a backup before te upgrade, but that file is gone. Does SD+ updater remove it after a upgrade? Now I wanted to restore 6003. Installed 6003, trying to restore backup:
Forgotten Admin Password
I would like to ask if perhaps there is a method that one would use to reset the Admin password. I seem to have forgotten this item. Your assistance to this matter is greatly appreciated. Thank you
Cisco 3524 Switch Problem
I'm having a problem that I'm only having on Cisco 3524 switches. I only have 4 of these switches remaining on my network and all 4 are showing the problem. What happens is on Switch Port Mapper the 3524 switches are always refreshing.
Cisco bandwidth monitoring
Hello, I have a Cisco Catalyst 2900, which I want to monitor. I have configured the following: - Imported the switch into OpManager - Defined the switch type Catalyst 2900 (on the right side: Configure Device Type)-- Set the SNMP to the correct values I clicked Discover to discover all the interfaces. This worked perfectly. But: when I add a Traffic Monitor, it does not measure the value. When clicking on the Test-button (in the edit-screen of a monitoring task), it does NOT give an error. But It
netfilter support, really? doesn't seem that way
Not one post regarding netfilter/iptables. Thoughts?
Inventory: Printers
Could I please have an update on when you plan to incorporate the ability to inventory printers on scanned workstations ? T/Y scott
Trying to ignore SAN devs with am.disks.ignore
I am trying to have AM ignore a number of redundant SAN Paths using this line: am.disks.ignore=hsx1,hsx45,hsx44,hsx11,hsx43,hsx10,hsx42,hsx41,hsx1237,hsx40,hsx226,hsx251,hsx250,hsx1487,hsx1487,hsx1485,hsx1453,hsx1484,hsx1452,hsx1483,hsx1483,hsx1482 These show up under disk i/o statistics and they just pollute the report. Thanks Michelle
Report generating duplicate jobs
Dear All When I run a report (PENDING JOBS BY TECHNICIAN) the report is duplicating some jobs, thus falsifying the results, I.E job 1138 appears 8 times on my list when it's only a single job. This report is scheduled to run and emails itself to the boss every Monday, it has been working fine until this week but as far as I can tell nothing has changed.
Collection Devices
Does OpsManager(or WebNMS) have the ability to deploy collection servers. We have several remote sites with thousands of nodes in each. Each site is separated by WANS and Firewalls and a distributed model with a centralized database would be ideal. Is this feasible, and is the deployment model documented?
Change the subject automatially with the Summary information
Hi, We need that our Helpdesk system communicate with an our partner Helpdesk system where we don't have any control. The way this two systems work correctly is with the subject. For example we open a ticket with Subject: Test and our partner return the ticket with changed subject: Subject: Test - [0000000X] This new information is maintained in the Summary but we need that the Ticket Subject change with this new one. I hope that is clear. Thank you for your support. Ghasem
Problem with Upgrade
We had a version 5 install running quite happily but thought we'd upgrade to V6. We checked the build number and saw we could upgrade to 6 and then apply the SP to take us to the most recent version. This we have done but now SD+ will not satrt on our server and we're a bit concerned. Can anyone offer advice on what we should look for? When we try accessing the pages via the web there is nothing on the page and it merely looks as though nothing is there.
Ticket Feature
We cueenrlty have ServiceDesk Plus for our ticketing system and opmnager is intergrated into it. Tickets are opened from opmanager in Service deskplus via email alerts. The new ticket feature does not seam to have the asset tracking or contract tracking parts that service desk does on the web demo. Are those features available? It would seem to me that would be an important feature for all MSP's We track our Manufacturer warranties and Open Linceses issued to customer equipment so that the renewals
WMI in ver 7
Hi, I am evaluating the new 7 version in an windows 2003 server environment with no SNMP. So i have changed the templates to gather wmi information for CPU DISKS etc. No connection is done although the account is a domain admin account with full rights. I also checked with Microsoft to see if i have any problems on WMI but the tests are ok. Imagine that i cannot connect to WMI no even on the server were the application is installed. Regards Gabriel
The "getting up and running" story
Development team, I would urge you to take a look at Spiceworks and how the first ten minutes of usage works there. The one thing I find missing from OpManager (and Microsoft's Operations Manager is way worse at this) is the startup story. I want it to not only discover all of my systems, but help me sort through the events that are happening and categorize them. It should pick up on new events and ask me how I want to deal with them. Give me a choice to ignore, re-categorize, or leave it as is if
Features Required
Hi, I have been evaluating ManageEngine Netflow analyzer and Somin Scrutinizer NEtflow analyzer and found there is major gap in features. I think manage engine cusomers need more features than what is present now like 1. Real time statistics for Top Talkers / Top protocols / Top conversation 2. Long lived data 3. Network Map which changes their sign depends on the traffic flow 4. Alert should be generated and sent with the Top Talkers in the mail body 5. i dont think Sflow may be appreciated by many
Amending backupdata.bat
Is it possible to amend backupdata.bat so that it points at another drive to save the backups to please? SD is installed on our server's C drive and we would like the backups to go to D drive. It would be even better if we could path it to back up to another server - either instead of or even as well as). Thanks in advance.
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