Email Attachments - Missing
Hi,
We are evaluating ServiceDesk plus to use for our customers to log calls with attachments that can be up to 50MB.
I know it's alot but we use public folders at the moment and need to centralise requests and attachments.
We currently use the support desk internally which is a great product and would like something similar for our external clients.
However when receiving emails the attachments are stripped out but the request is created.
Is there a setting somewhere to enable attachments and\or size limits?
Thanks in advance
We are evaluating ServiceDesk plus to use for our customers to log calls with attachments that can be up to 50MB.
I know it's alot but we use public folders at the moment and need to centralise requests and attachments.
We currently use the support desk internally which is a great product and would like something similar for our external clients.
However when receiving emails the attachments are stripped out but the request is created.
Is there a setting somewhere to enable attachments and\or size limits?
Thanks in advance