OpManager 6: Juniper IVE MIB Problems
Here's the message I get when trying to use the MIB: Error parsing MIB:JUNIPER-IVE-MIB.txt Exception while loading MIB:Could not parse the file C:/Program Files/AdventNet/ME/OpManager/./mibs/JUNIPER-IVE-MIB.txt The error occured at the line no: 224 ,column: 5. For the table and row OBJECT-TYPE construct the ACCESS value should be 'not-accessible'. For other constructs the MAX-ACCESS should contain one of these values : "read-create , not-implemented , accessible-for-notify , read-write , write-only
Can i translate messages to russian wich not translated?
Can i translate messages to russian wich not translated? SD v.6.0.0 For example When i log in as requester i see the text "I am having issues with..." and so .... Thank you Evgeniy
Backups under Linux Platform
Hi everyone, I have a few questions regarding backups under a linux system. 1. Do we need to shutdown servicedesk before running the backUpData script? 2. If we need to modify the location of the backup, do we just edit the BACK_DIR variable in the backUpData script? 3. I've read something about an automated weekly backup which is built in servicedesk. Is this true? How often does this run? 3. Will the backup script just backup the database? Is this sufficient? Do we need to backup any other configuration
Unable to activate a threshold
I'm walking through the How-To on "Disk Space Utilization Monitor for SNMP Devices" and every goes fine until I try to set the threshold level at the end. I click the edit symbol and get the options to enter my values. I hit save and it returns me to the Snapshot as requested. The page says that the graph was updated successfully, but the old values still show up in the list of Monitors. "60 minutes, "Not Enabled". I can't seem to get a threshold enabled though I seem to be getting the right responses.
Bulk Move Script
Does anyone know how I can do a bulk move of users from one OU to other OUs? Can this be done with a csv file? What I'm trying to do is take students that are moving from one school OU to another school OU for example Jr. High to High school. Thanks in advance for the help.
Does Firewall Analyzer support Netscreen SSG550?
Does Firewall Analyzer support Netscreen SSG550 firewalls? I try to import netscreen SSG550 env_log to Firewall Anyalyer But cannt see any Report , can you tell me how to do it?? Thank you
Technical Support
Dear support team Application Manager is not start up. When I click Application Manager to start ManageEngine Application Manager window shows, showing initilize database, and shows Apache window, After that all window close, no icon shows in Taskbar. Thanks Saiful saiful amin
Observing MySQL Replication?
Anybody knows how to monitor the MySQL Replication, or if its even possible?
Technical Support
I am monitoring MySQL database that is replicating to another database server. I want to know how I can monitor when replication breaks when the 2 servers are Linux based servers. The application log monitor on the windows servers works great, just need something that can do the same type of thing for Linux based MySQL db servers. Rich Barron
Time Spent 'Type' bug - build 6004
Having updated to build 6004, I added some 'time entry types' via admin. Then when adding resolution to a request, I selected the'add time entry' checkbox - the types dropdown is not populated at all. However, if I add or edit a time entry from the bottom of request pane, the dropdown is populated. Has anybody else found this, or is it a problem with my installation?
SupportCenter 6005 available !!!
Hi All, The 6005 hotfix is now available. This hotfix CAN BE APPLIED OVER BUILD NO. 6000,6001,6003& 6004 You can download the hotfix from here : http://manageengine.adventnet.com/products/support-center/service-packs.html The features added& issues fixed in this release are available here : http://manageengine.adventnet.com/products/support-center/sp-readme.html The complete download (Windows & Linux) is available here : http://manageengine.adventnet.com/products/support-center/download.html Note
Custom Time Spent Report
If anyone could help me with the following report I would be very grateful. The report I need most for our company is based on time spent by tech. I want to run a report that returns number of tickets complete, total time spent, avg per ticket, and group by tech. I would also like to be able to customize this based on category of the ticket. So if I want to see all the above info for only software I could. The report would look like the attachment I added but just be able to generate from SD+. I
Merge Assets
Is there a way to merge assets in SD+? I have an asset (software) that was added through an order and then the same software is listed a second time from a scan. It was originally assigned to one workstation but installed on a different, I'm assuming that's how it showed up twice in my asset list. Is there a way to merge the two together instead of deleting one of them?
Change the Logo - Image on reports
I change the AdventNet Images in the self service portal but when I run reports it still shows the "ACME Helpdesk" Logo - Anyone know how to change that?
import a CSV file into the assets database
I am attempting to import a CSV file into the assets database. 1,376 of the records in the CSV file rejected (see attached). All the records seem to have the following error message: java.lang.ArrayIndexOutOfBoundsException: Array index out of range: 13su How can I fix the records so they will import? Thanks!
Assigning the role of a technician
Hi, I have installed ServiceDesk with AD Integration. Now I want couple of users of my domain to have the role of a technician along with the adminsitrative rights. I did not find any options in the admin toolkit to assign such roles to the user. Could you please guide us as on how to go ahead on this. Thanks and Regards, Mitul Shah
Import Altiris Database
I have an Altiris database I want to dump into the service desk. Has anyone imported a previous database into servicedesk? Any help please. Ed.
Need to make a custom report
Im looking to make a report based on open requests for a single technician. I know you can do a report by tech. but it shows all tech's open requests.
Error with Backup
Since migrating to 6006, our backups have failed. We are using BackUpData, and when running at the command prompt, the following is displayed. D:\AdventNet\ME\ServiceDesk\bin>backupdata Starting.... Active DB Server = mysql Database connectionProp : useUnicode=true characterEncoding=UTF-8 Database not started. Starting ......... 15-Jun-2007 13:38:14 com.adventnet.db.adapter.DBInitializer startDBServer INFO: Command to start DB server [cmd, /c, "..\bin\startDB.bat", 33366] 070615 13:38:15 [Warning]
Inventory - Custom Report discrepancy
Hi, Currently I have about 850 workstations. When I create a report from default Inventory report, it shows correct number of workstations. However, when i try to create a custom report by selecting various workstation fields or just editing default report and add some fields, it always messes up the number of workstations (it says it has 1200+/-, depending on what fields i chose). Any solutions? Thanks
GA Release Feedback - Few Problems
We've deployed OpManager 7 in our production environment with a degree of success, but not without considerable time and effort to complete. Here is what we ran into: 1. Interface is indeed much improved, although at times inconsistent. It'd make more sense moving Active Directory as additonal tabs rather than another whole block under the device details. 2. Interface is much slower than 6. We are running OpManager on a dual P3 1.4Ghz with 2 GB RAM windows 2003 box with only antivirus running on
Unable to post replies on forum
I am unable to reply to posts on the Service Desk Plus forum
Groups - Unable to assign individuals to be notified
Hi Support I have just added a new group to SupportCenter 6001 and have chosen to alert users if a request goes into this group. I also wanted to inform 2nd level support if it remained unpicked. I am unable to select individuals from the list using ctrl-click I can select a group of users, for example, A-H but if it wanted to select A C E G I am unable to do this please fix this asap!!!!! Thanks Rich
SD+ stops responding
Hello three times now my SD+ server has stopped responding and I'm not sure what the problem is or how to troubleshoot it. The server itself responds to pings, I tried shutting down servicedesk, then starting up the servicedesk server, still no response. I access via VPN, so I remoted in and tried webclient on the server, still no response. All three times I had no time to spend on it so a reboot fixed it all three times. The only thing I can add is that I installed the Cisco Network Assistant on
SD+ Customisations for outsourced helpdesk
Hi, Hopefully you get this question all the time and it is easy to answer. I run a small IT consulting firm and I'm evaluating helpdesk applications that will allow our clients to log jobs with us. I've used SD+ on a client site however only as a support rep and I need to know if it can do we need of it. The features we need is for a delegate at our client site to be able to see all jobs logged for their site. But we don't want them to be able to see jobs for other clients. We would also want this
Workstation Scan - Similar Mac Addresses
I have a very peculiar situation. I have two PC's PC A and PC B When I do a domain scan for PC A it overwrites the record for PC B and visa-versa The machines are on different subnets. The only thing I can see is that the Mac addresses for each is very similar. Machine A is 00:0c:76:25:31:3d Machine B is 00:0c:76:25:31:e0 is this a know issue issue
If we have asset explorer, is there an upgrade path sd+ itil
If we have asset explorer, is there an upgrade path sd+ itil. Can we install service desk + itil and utilise the current database from our asset explorer installation?
Software Licensing tracking
Hi Support Under my Software Licensing agreement i have for example 100 office licenses. However this may be mad up of Office 2007, Office 2003, etc. Within Service Desk is there a method of combining different versions into one license, to help track the number of licenses issued. Thanks
IOS deployment with device expert and other question
Hello, I am interesting to get device expert for my company. I have tried it on some cisco devices and it seems to be in accordance with what I wanted. My question are: 1 - Is it possible to deploy a new IOS image to multiple devices, I think it is possible to script it but to you have an idea of the script. You should add it to default script. 2 - When you make a draft configuration and upload it to the device, change seems to be applied immediatly. Is it possible to upload the configuration to
Avaya switches support at Device Expert
We are trying Device Exper and until now the only problem is that even that we have more than 70% of our LAN with Cisco, still have a legacy of Avaya switches (P120, P333T, P880, etc). I there any way to have them managed by Device Expert to? Regards, Alex
Dis I/O Stats For AIX
Hello, I want to monitor the Disk I/O for my AIX servers with some additional parametrs to be monitored. Presently the monitors available on Appmanager checks for Transfers/sec, reads/sec and writes/sec only. I wanted to check also for percentage of time the physical disk was active (%tm_act). THis will give me a reading of the bandwidth utilization of the drive. Kindly let me know how I can get this metric on Appmanager. THanks, GOvind..
OpManager Automatic Monitoring Update Status Question
This is the 1st time we tried AdventNet OpManager Server Monitoring software. We have made the free edition to work, Though it does not automatically do the update status of the servers. We still have to click the link in the web page for an update status to be done. We have the snmp working because we see a star on the server list webpage. When we manually click the Update Status link, it can detect the server's failure and automatically send us a notification through email. And, the timeout refresh
Upgrade From 7 Beta To 7 GA
What are the steps to upgrade from version 7 beta to the GA release? Thanks.
Inventory DCOM error - ISA 2004
SD 6.0 trying to scan a w2kserver with ISA 2004 installed on it. All other scans working fine - just this one machine. Looks like an ISA issue - since I can see the ISA server dropping the connections !. I have tried to set up an allow rule on the firewall. Has anyone managed to do this ? or found another way to scan an ISA 2004 machine ?
On Hold abuse
Our technicians have figured out how to use the "On Hold" status for tickets to cheat their SLA times. Is there a way in Version 6.0.0 build 6003 to not allow tickets to be set on hold unless approved by a manager? If there isn't, please consider this a feature request. Thanks! Keep up the great work.
mySQL data
-I have installed Netflow on my server... -The system partition where the app is installed is filling up fairly quickly due to data fed into the mySQL database that was loaded with the app. -Can I move this database to another partition on the server and if so how is done [step by step procedure]. If not do I need to do a reinstall and install it on the partition that has ample amount of disk space? Also...is there an option to utilize MS SQL instead that is located on another server? How would I
unaccessible files
my files are unaccessible on the server. i created the username and password, to join the domain, and is working fine. but when i try open my files on my mapped network drive, it says that access is denied. what might be the problem
Custom Report PDF Export
Maybe I am missing something...but when I create a custom report and specify a event ID, say 560, the report runs and shows all events with 560. When I export the report as a PDF, however, it shows all kinds of event ID's. Why is this? Am I doing something wrong? Does the export function only export the entire log? I would like to schedule these reports to run once daily and have them emailed to me, but I only want to see the specific event ID (or multiple if I specify multiple). Is this possible?
Only Hostname is used for Windows Domain Scan
I refer to this thread: forums.adventnet.com/viewtopic.php?t=32144&start=0&postdays=0&postorder=asc&highlight= It is still imposible to scan different domains with same hostnames. We need this feature to get productive with SD+ and finaly buy the license. Form our point of view there should be an additional field in the Windows Domain Scan Setup to define the DNS namespace for this Domain. Actualy SD+ tries only to ping the hostnames reported by the AD-request regardless which DNS Space it belongs
unusual characters in templates
Hi, i am using SD version 6006 (not gone to 6008 as not tested it as yet) and all my templates have strange characters in them for example this is the default survey; Dear $RequesterName,\\r\\n\\r\\nPlease help us improve our service by completing this short survey. Your feedbacks and comments will help us to improve our service. We appreciate your time here. \\r\\n$SurveyLink \\r\\n\\r\\nThanks and regards,\\r\\nIT Admin. do i really need all the \\r\\n\\r\\n????? cheers jay
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