Problem in SDP 6010 adding or editing business rules
I've just updated from 6008 to 6010, everything went ok, until I tried adding new buisness rules... I was able to select a category > subcategory > item - Which would let me select an individual item from the list. Now since the update, it comes up with display. See attached document for screen shots. This is a big problem, as i've got alot of rules to add and edit. Intead of shows me the name of items, the application shows me the id of item. How can i know wich id belong each item? Coul you help
Get no Data frome the Probe
I can download the Probe and the Registration Zip File on the customer subnet. So i have access to the Central Server over https. I can also install the Probe normally together with the zip file. But i get no Data from this Customer. I found the following Event on the Central Server.... Event Type: Warning Event Source: MySQL Event Category: None Event ID: 100 Date: 27.07.2007 Time: 17:40:25 User: N/A Computer: LAB03MON01 Description: Can't open and lock time zone table: Table 'mysql.time_zone_leap_second'
requests getting duplicated
sometimes a request is getting duplicated on version 5507 . its very rare, but is happenning.. ne suggestions??
Preventive M task no going as scheduled
I have set up the PM's to automatically create on a 90 day time frame. But within the recent month it is creating them every month, but the set up is at 90 days. What would cause this????
Assets are no longer assigned to a requester
At my company we're evaluating Servicedesk Plus for over a year and just when we considered to make the step to the self help portal (and to the professional version) we discovered something very disturbing. We always received our tickets through email or I made them when receiving a phone call by creating a new request and filling in the requester name myself (fe: bart de pauw would become my simple log on name BDP). A few weeks ago, I thought it would be interesting to check the import from AD
SMS Server
Hi, I want to know if the list of supported modems will be increasing ? I have a USR 56k Modem. And, what have I to write in port number: COM1 ? 1 ? Thks. Guillaume
Internal Server Error The server encountered an internal err
Hello, I am the administrator for a site and we intend to add this site (probe) to a central server running opmanager server at a remote location.. I cannot get the probe to work. I get this message "Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, you@your.address and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information
NaiComplete.mib file parsing error
Hi, I have some difficult to import the NaiComplete.mib. My OP Manager build version is 7002. When I use the MIB Browser, I receive this message : "Error parsing MIB:NaiComplete.mib Exception while loading MIB:Could not parse the file C:/PROGRA~1/ADVENT~1/ME/OPMANA~1/./mibs/NaiComplete.mib The error occured at the line no: 8754 ,column: 17. The identifier should not startswith number or special character." Can you help me? Best regards, PYM
NFA 6 Bug report
Hello. I'm trying to generate RAW report. I've got traffic only for last three days (I�ve reinstalled NFA lately) If I select period within last thee days (days when there was traffic activity) I get all graphs and statistics correctly. But if i input FROM date earlier than I�ve got first traffic the report displays NULL for traffic and no graph. E.G. if I build report for last week the Report says there was no traffic at all for the whole period (NULL). But there was traffic for last several days.
How to import Workstations which are not reachable ....
...to the Servicedesk plus Computer. For example, I cant import all the workstations from different clients cause I don't have external access to the local lan of the clients....or another situation, there are different workstations with no access to internet. How can I import those workstations, is there a kind of client agent??? Other situation, i use servicedesk and i cant get my notebook to the client to import all workstations, cause than other can access servicedesk....kind of downtime. Yours
SNMP Agent is not running in the System.
SNMP Agent is not running in the System. Kindly start the SNMP Agent for Monitoring. Diagnose the Problem? my server is suse 9 enterprise... i tried to restart the snmdp as from FAQ.. but it didnt work.... plz help me to start thanks
Backup process is extremely longer than previous version
We recently upgraded from 5001 to 6000 and then to 6010 in our test environment. During this time we noticed that the backup duration increased dramatically after upgrading to 6.0. Our typical backup would take less than 4 minutes. After completing the upgrade, it now take over 55 minutes to backup the same amount of data. Does anyone have any suggestions or solutions to resolve this issue?
No Data
Hi, I am gettnig error "NO Data available" while generating CPU,MEM Usage,Disk Usage Reports, for Linux and Solaris 9. Also Graphs also not displayed for CPU,MEM Usage etc, Version of Op Manager is Op Manager Web Client 6.0
can analyze log of forescout
Hi all, I want to ask: firewall analyzer can analyze log of forescout? How about the price of firewall analyze? I am living in Vietnam.
Set consecutive polls count on per monitor basis
Is there a way to set the consecutive polls before triggering an action on a per monitor basis? For the most part, I want to be paged immediately, but there are certain monitors, like CPU and Memory for a few servers that normally spike a few times a day. I'd like to set then to poll a few times first and then page if the condition still exists.
MSDE 2000, SQL 2005 Express or SQL Server ?
We have had many problems getting SD+ (6006 -> 6008) to work reliably: Scheduled Tasks stop running, 6008 Restore corrupts database, etc. SD+ was installed on French Windows XP PRO SP2 with database on French Windows 2003 Server SP2 with French SQL Server 2000. Support tells us to reinstall everything in an English environment: From the logs it looks like MSSQL and/or OS are in Native language setup. This makes the Server to hang (or) stop service frequently. The native settings in MSSQL/Os is not
Adding Numerous Devices
Hello, I have a network on which I plan to use OpManager for monitoring. Using the discovery options to add devices would not work well in this situation as the only devices I would like to monitor are switches, and they are on a host of different IP ranges. Entering each range one-by-one or manually entering the individual addresses would simply take too much time. What I am wondering: is there a way to take a file with the relevant information (i.e. IP address, device type, switch model), delimitered
40GB Worth of files in MySQL
Good Day, We have 40GB worth of files in several hundred large files. Shouldn't they be archived into ZIP files in the location I have specified for archival? Thanks. C:\AdventNet\ME\EventLog\mysql\data\eventlog
Modify Local Users
I'd like to be able to modify a LOCAL user password on computers in a specific OU. Is there a way to do this? Brian Goins
Bizarre Live Report Data
As of yesterday afternoon, our 5 minute average live report graph is all in negative Kbps: -94313.13 Kbps I'm not sure why this is happening. I've attached a screen shot. Please let me know if you have any ideas? I've restarted FWA a couple of times. Thanks
Any Widgets or Gadgets for OpManager?
I'm looking to see if there are any Yahoo Widgets or Google Gadgets that work with OpManager for alerting. I currently have some for Nagios and thought it would be nice to have some for OpManager.
LeftHand Networks SAN SNMP MIBs
Has anyone out there had any experience monitoring a LeftHand Networks IP SAN? We have 5 NSM 150s configured in 2 separate clusters. I'm getting lost here trying to find the right MIBs and which ones to monitor. Anyone? Anyone? Bueller?
Windows 2003 cluster monitoring
Do you plan to deleope or maybe already have special fetures that will enable an efficiant way to monitor cluster resources. Example: If I have a clustered disk resource - it will be available to one of the nodes on a specific time - so the other node will see the free space on the volume as 0. This makes it hard to configure thershhold of alerts on low disk space. Also, there are special counters and resources important for cluster like MSCS , quorum, failover occured etc.
Terminal Services
Hi, I cannot change any things in Terminal Service. For example : If i try to change Session attributes for one user or more users, i have this message : "Unable to modify the User. Error Message : Error In Setting Terminalservice Properties,Acc�s refus� - Error Code : 5 TroubleShoot". My profile is domain administrator. Thanks for help. Regards.
Unlicensed software report
Hi, does anyone have a report in SD v6 that will show me all managed but unlicensed software grouped by software title that lists the workstaion names. Thanks
availabiltiy reporting
I am trying to understand why the total downtime is more than the mttr by 45 minutes. I would think that it should be the same as mttr. cmd
HTTP 500 on Reminders
I have discovered an interesting bug with the new reminders feature. Here is the scenario: One of our non-admin technicians (has View, Add, and Edit permissions for requests, nothing else) creates a reminder. If just the date and time are set without a "remind me before" timer, the reminder is saved properly, and can be modified and even deleted normally. However, if any "Remind me before" timer is selected, the reminder will still be created properly, but any attempts to modify the reminder afterwards
Alarm for avalibility
I am fairly new to OPmanager, but so far have had little problems with configuration I monitor a clients router for Up/Down and response time, I cannot get SNMP access When the router goes down I get a email alert, but when the device comes back up I do not. I see that this event did not create an alarm, so I understand why I do not getting a cleared message - but what is the best way to get a device that only support ping to send you an clear email message Thank you, Mark
Where has support gone?
Please don't take this the wrong way, but I feel the need to speak up about this. I would like to raise the question of where the AdventNet support staff is keeping themselves these days. I used to see a support representative (usually Karthik, sometimes Ankit or others) check through this forum usually once a day, answering people's questions. Granted, not all questions can be answered in this format, but if that occurred, you would attempt to resolve the issues through direct contact with the individuals.
memory usage while importing AD accounts
During normal operation my system uses about 400 MB of memory. But when I do an active directory import the system memory rises to close to 2 GB and stays there for the entire length of the import. Is this normal?
Forward Messages History
Hi, when we forward a request within Service Desk, it doesnt get shown at the bottom of the ticket like it does when we reply to an email. we would like to keep track of all the email activities for a ticket whether its a Reply or a Forward. thanks, Hasaan
Custimize the Global View for Admin Home Screen
Is there a way in 6008 to customize the global view for admin accounts. Right now I have Requests by tech, Inbound requests, Contract summary, and Purchase Orders on my global view. I don't need Contract Summary or Purchase Orders since we don't use those items. I would like to add items I do use to my global view. Thanks Chris
Crystal Reports Integration no longer working (SDP 6008)
I haven't had to use Crystal Reports for a while so I have no idea if it was SDP or my setup which has broken it, but currently I get the attached Error Message when creating a report. The ODBC connection on the remote machine is OK (it tests fine) and Crystal Reports can connect and see all the tables fine, but when i select a table to add to the report, I get an the attached message. Any ideas? This is on a remote machine using mysql-connector-odbc-3.51.17-win32, Crystal Reports 11 on Windows Vista
Request - Additional Fields
Hi, Can I define more then 12 Additional Fields ? Thanks, Guy
Screens too wide
I have discovered a bug that has shown up after our 6.0 build 6008 upgrade. The content in the popup windows displays very wide, outside the visible area. This was never a problem back on 5.5. See the attached screenshots:
Email requests issue
Hi there I really need to know how the request which send by email is converted to a service request that can be stored in the db regards Salwa
Record Deletions
We have had several records deleted in the system and need to retreive them. Is their a way to retrieve the records from the MYSQL database once they have been deleted from the system.
Service Pack to upgrade 6008 to 6009
Service Pack to upgrade 6008 to 6009
Update 6010 screwed buisness ruless
I've just updated from 6008 to 6010, everything went ok, until I tried adding new buisness rules... I was able to select a category > subcategory > item - Which would let me select an individual item from the list. Now since the update, it comes up with display. See attached document for screen shots. This is a big problem, as i've got alot of rules to try and get into place.
Not Performing Windows Scan
Manage Engine is nor performing Windows / Network Scan
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