problem in updating the Technician attributes
Dear support team
I have problem when I try to update or delete technician. this problem happened since 1 week and therefore I upgraded the Sd+ from 5003 to 6000 but the problem still existed
can you help
HTTP Status 500 -
--------------------------------------------------------------------------------
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
org.jboss.tm.JBossTransactionRolledbackException: null; nested exception is:
org.jboss.tm.JBossRollbackException: Unable to commit, tx=TransactionImpl:XidImpl [FormatId=257, GlobalId=HSKAHS6//308, BranchQual=] status=STATUS_NO_TRANSACTION; - nested throwable: (org.jboss.resource.connectionmanager.JBossLocalXAException: wrong xid in rollback: expected: null, got: XidImpl [FormatId=257, GlobalId=HSKAHS6//308, BranchQual=1]); - nested throwable: (org.jboss.tm.JBossRollbackException: Unable to commit, tx=TransactionImpl:XidImpl [FormatId=257, GlobalId=HSKAHS6//308, BranchQual=] status=STATUS_NO_TRANSACTION; - nested throwable: (org.jboss.resource.connectionmanager.JBossLocalXAException: wrong xid in rollback: expected: null, got: XidImpl [FormatId=257, GlobalId=HSKAHS6//308, BranchQual=1]))
org.jboss.ejb.plugins.TxInterceptorCMT.throwJBossException(TxInterceptorCMT.java:550)
org.jboss.ejb.plugins.TxInterceptorCMT.endTransaction(TxInterceptorCMT.java:461)
org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:324)
org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:148)
org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:191)
org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor.java:122)
org.jboss.ejb.StatelessSessionContainer.internalInvoke(StatelessSessionContainer.java:331)
org.jboss.ejb.Container.invoke(Container.java:709)
sun.reflect.GeneratedMethodAccessor45.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
java.lang.reflect.Method.invoke(Unknown Source)
org.jboss.mx.server.ReflectedDispatcher.dispatch(ReflectedDispatcher.java:60)
org.jboss.mx.server.Invocation.dispatch(Invocation.java:62)
org.jboss.mx.server.Invocation.dispatch(Invocation.java:54)
org.jboss.mx.server.Invocation.invoke(Invocation.java:82)
org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:197)
org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:473)
org.jboss.invocation.local.LocalInvoker.invoke(LocalInvoker.java:97)
org.jboss.invocation.InvokerInterceptor.invoke(InvokerInterceptor.java:90)
org.jboss.proxy.TransactionInterceptor.invoke(TransactionInterceptor.java:46)
com.adventnet.authentication.interceptor.ClientPrincipalAssociator.invoke(ClientPrincipalAssociator.java:47)
org.jboss.proxy.ejb.StatelessSessionInterceptor.invoke(StatelessSessionInterceptor.java:100)
com.adventnet.persistence.ejb.interceptor.ConstructDOProxyInterceptor.invoke(ConstructDOProxyInterceptor.java:37)
org.jboss.proxy.ClientContainer.invoke(ClientContainer.java:85)
$Proxy65.get(Unknown Source)
com.adventnet.servicedesk.utils.ResourcesUtil.getUserLocale(ResourcesUtil.java:290)
com.adventnet.servicedesk.utils.ResourcesUtil.getLocaleFromDB(ResourcesUtil.java:545)
com.adventnet.servicedesk.utils.ResourcesUtil.getLocale(ResourcesUtil.java:314)
com.adventnet.servicedesk.utils.ResourcesUtil.getResourceBundle(ResourcesUtil.java:331)
com.adventnet.servicedesk.setup.action.TechnicianDefAction.execute(TechnicianDefAction.java:286)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:66)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
note The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.
--------------------------------------------------------------------------------
Apache Tomcat/5.0.28
I have problem when I try to update or delete technician. this problem happened since 1 week and therefore I upgraded the Sd+ from 5003 to 6000 but the problem still existed
can you help
HTTP Status 500 -
--------------------------------------------------------------------------------
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
org.jboss.tm.JBossTransactionRolledbackException: null; nested exception is:
org.jboss.tm.JBossRollbackException: Unable to commit, tx=TransactionImpl:XidImpl [FormatId=257, GlobalId=HSKAHS6//308, BranchQual=] status=STATUS_NO_TRANSACTION; - nested throwable: (org.jboss.resource.connectionmanager.JBossLocalXAException: wrong xid in rollback: expected: null, got: XidImpl [FormatId=257, GlobalId=HSKAHS6//308, BranchQual=1]); - nested throwable: (org.jboss.tm.JBossRollbackException: Unable to commit, tx=TransactionImpl:XidImpl [FormatId=257, GlobalId=HSKAHS6//308, BranchQual=] status=STATUS_NO_TRANSACTION; - nested throwable: (org.jboss.resource.connectionmanager.JBossLocalXAException: wrong xid in rollback: expected: null, got: XidImpl [FormatId=257, GlobalId=HSKAHS6//308, BranchQual=1]))
org.jboss.ejb.plugins.TxInterceptorCMT.throwJBossException(TxInterceptorCMT.java:550)
org.jboss.ejb.plugins.TxInterceptorCMT.endTransaction(TxInterceptorCMT.java:461)
org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:324)
org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:148)
org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:191)
org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor.java:122)
org.jboss.ejb.StatelessSessionContainer.internalInvoke(StatelessSessionContainer.java:331)
org.jboss.ejb.Container.invoke(Container.java:709)
sun.reflect.GeneratedMethodAccessor45.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
java.lang.reflect.Method.invoke(Unknown Source)
org.jboss.mx.server.ReflectedDispatcher.dispatch(ReflectedDispatcher.java:60)
org.jboss.mx.server.Invocation.dispatch(Invocation.java:62)
org.jboss.mx.server.Invocation.dispatch(Invocation.java:54)
org.jboss.mx.server.Invocation.invoke(Invocation.java:82)
org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:197)
org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:473)
org.jboss.invocation.local.LocalInvoker.invoke(LocalInvoker.java:97)
org.jboss.invocation.InvokerInterceptor.invoke(InvokerInterceptor.java:90)
org.jboss.proxy.TransactionInterceptor.invoke(TransactionInterceptor.java:46)
com.adventnet.authentication.interceptor.ClientPrincipalAssociator.invoke(ClientPrincipalAssociator.java:47)
org.jboss.proxy.ejb.StatelessSessionInterceptor.invoke(StatelessSessionInterceptor.java:100)
com.adventnet.persistence.ejb.interceptor.ConstructDOProxyInterceptor.invoke(ConstructDOProxyInterceptor.java:37)
org.jboss.proxy.ClientContainer.invoke(ClientContainer.java:85)
$Proxy65.get(Unknown Source)
com.adventnet.servicedesk.utils.ResourcesUtil.getUserLocale(ResourcesUtil.java:290)
com.adventnet.servicedesk.utils.ResourcesUtil.getLocaleFromDB(ResourcesUtil.java:545)
com.adventnet.servicedesk.utils.ResourcesUtil.getLocale(ResourcesUtil.java:314)
com.adventnet.servicedesk.utils.ResourcesUtil.getResourceBundle(ResourcesUtil.java:331)
com.adventnet.servicedesk.setup.action.TechnicianDefAction.execute(TechnicianDefAction.java:286)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:66)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
note The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.
--------------------------------------------------------------------------------
Apache Tomcat/5.0.28