SMS
Support: Is the way SMS sent in ServiceDesk Plus different from the way SMS is sent by OpManager? I noticed that you don't have in the admin tab a way to configure the SMS server. Does this mean you don't need a GSM Modem? Mon Aguilar
Cisco Chassis - SUP/Interface board info
Is there a way to also gather information on the supervisory/ethernet/gigabit/ interface boards in a Cisco 6506 or 4700 chassis
error when configuring mail server: incoming email
Hi folks, I'm setting up a relatively new installation of ServiceDesk+ 6, build 6011 (already had data in the system or I would have went with version 7). Anyhow I'm trying to setup the mail server settings for incoming mail. outgoing mail works fine. Our email server is Exchange 2003, I setup the incoming settings for imap, with an account created just for service desk, and previously initialized via an outlook session (so I know the credentials are valid and the email works outside the system).
message$ variable returns "device"
message$ variable returns "device" How do get more information?
Accidentally deleted Robo technician
Hi, I accidentally deleted the Robo Technician account . How do I restore it? Kaare
Merging reports
Hello, I was just wonderign if it possible to merge two reports into one large report?
Cisco 3750 Switches (Stack information)
Is there a way to also gather information on the other switches that in a stck configuration of a Cisco 3750x switch setup.. Inventory of all the switches in a stack.. as well as Cisco Tools.. Device Snapshot.. Chassis..even on the monitoring.. would be nice to know if one of the switches in the stack failed..
PasswordManager Pro 4.7 released !
Hi All, We are immensely pleased to announce the release of PasswordManager Pro 4.7 (build 4700). We take this opportunity to thank all our customers and users for the feedback they have given and the continued support. Product : http://www.passwordmanagerpro.com Download : http://manageengine.adventnet.com/products/passwordmanagerpro/download.html Highlights of this release : 1. Real time notifications for password events like password retrieval, modification, expiry and change is access permissions
SDP 7.0 Enterprise - Bug, cosmetic only
Just been in the Asset Groups section, when adding a group some of the titles have white text on a white background, they're there but you can only see them by highlighting them Windows Vista Firefox 2.0.0.2
Bug in all versions of SDP
There is a serious bug in all versions of SDP that put on risk the Solutions Module. For example: If you add a topic of solution in root topic and inserts @#$% you will deface the solutions module. All versions of SDP is affected by this security hole. Thanks for your attention and Regards. Ren�
ServiceDesk crashes everyday at the same time.
Hi, I'm having a strange problem with ServiceDesk, and I've been having it since build 6003. ServiceDesk (once a day) will unexpectedly shutdown and I'm unable to restart it. They only way to bring it back up is to restart the server, which I would like to avoid. I'm currently using build 6008 and I'm hesitate to upgrade, unless it clearly stated on the build description that it will fix unexpected shutdown of ServiceDesk. Listed below, are Windows 2003 Event Log error regarding my issue: Source:
Mass-editing features needed
I just added in 45 various models of Cisco switches, firewalls, and access points to my DeviceExpert and had to manually, device by device, click through the inventory tab and associate each individual device to the same "Change Management" policy. This needs to be added to the "More Actions" options on the inventory tab so that you can select a list of devices as "Associate Change Management Policy". Also, when I'm viewing the details of the Change Management Policy - there should be an "Associate
Custom template - Banner MOTD failed
I created a configuration template to deploy a BANNER MOTD to my devices. After defining this template, I deployed to 2 devices. DeviceExpert states, "2 out of 2 device(s) executed successfully." This is not true. Errors were detected all throughout the script. If you view Execution Output you will find: Entered into the enable login mode successfully. banner motd ^ !!!! 11898 bytes copied in 4.244 secs (2803 bytes/sec) sw06#banner motd ^ ^ % Invalid input detected at '^' marker. sw06#** % Unknown
Cannot backup Cisco CSS devices
Execution output is - "Device response not available." Testing of credentials returns positive. No issues. Occurs on both CSS11503s I attempted to backup.
Enabling 3Com Switch 4400
hi there, i am asking your help guys if you can provide me the exact proccedure of enabling the SNMP in 3Com Switch 4400. your help is very much appreciated. thanks! /Ar
Probe vs Agent
Hi, I seem to remember one of your support guys saying that (at some point in the future), OpManager (I am looking at the MSP product) will offer a full agent which can be installed on every computer being managed, rather than just the remote control agent. One of the things we need is the ability to monitor and manage computers that are not connected to the same network as the customer's probe (laptops, home computers where we manage those as well). Is this correct? Thanks in advance Samir
Software Reports off Network Scan
I am trying to Find a report in SD that will show all managed software and the system that it is installed on. I can not find this feature. Am I just missing it or is that not a report that can be run? Thanks
Windows Vista
Will the network scan work for scanning windows vista computers? Or is this av feature that is being worked on as we speak? If it's not working already, when can we expect it to be working?
ROLES
I am happy for an SDGuest to be used for all requesters, but a requester must be able to research and ask for an asset to be bought - i.e. a PO. So when I went to ROLES and looked at SDGUEST I tried to add PURCHASE to this and of course it is set to READ Only, I can understand why it can't be deleted, but we woudl have to ask the Requester to submit a request, then a technician would have to translate the request into a PO. When infact the User raises the PO for approval by the technician. In a society
Negative Number displayed for Server Response Time
I have installed version 7.0. I have a server monitor setup to monitor a machine over the internet. All I want to know is the Responce time and that the machine is present. The issues is that at certain times the values returned for the last monitor are negative numbers. I know the machine is available and the connection is active as others are using the machine from our office. What do the negative numbers mean?
Any considerations when installing probe on xp sp2 ?
instead of server 2003, we have to install a probe on XP. What are the considerations if any?
Starting OpManager in Linux
I have installed OpManager on my Linux Redhat 9 server. I start the application by changing to /opt/AdventNet/ME/OpManager/bin then I run ./StartOpManagerServer.sh. The problem is this script doesn't exit and I don't get back to a command prompt. The application is accessible via web browser and everything looks like it works. Is this normal behavior or am I doing something wrong? Thanks in advance.
Tracking conversations
Hi, Is it possible to set SD+ to automatically track email replies from customers to a request into the conversations part of the request within the ticket? - in a similar fashion to the way in which it tracks any emails sent from within the request ticket. Also I do not really want people to be able to raise a request automatically by email, is there a way in which this can be stopped without affecting the other incoming emails? For Information; I have attempted to do this by enabling the mail fetching
Cannot telnet from GUI
When I click on the "Telnet" link within the device inventory for a device, a "Unable to Connect" reports on the top of the window. All devices.
vrsion 7 upgrade
I just want to make sure there is a upgrade path for version from 6.x and using mssql?
Orale Application Server 10g
We are currently evaluating Applications Manager...specifically to monitor Oracle app server..and we're noticing that the OPMN Process Memory Stats section is not collecting stats for all of our instances. I've included a screen shot. I want to make sure we're not missing anything from a configuration standpoint. Thanks, Steve
Multiple issues on config change/backup
I added 15 Cisco switches to the inventory yesterday, after much issues in getting the discovery process to work. Application would never actually initiate the discovery process. Eventually, I got all machines added in one by one. I selected all machines and kicked off a "Back up". Then I selected all machines and kicked off a "Enable Change Detection". I left the Firefox browser window open overnight. When I returned to my PC in the morning to see that Firefox 2.0.0.6 was eating up over a 1 million
Hardware properties wrong on Cisco 1130AG
I have only added one of our Cisco Access Points to the inventory and under General Properties, the Series and Model are both being reported as "1100". This device is an 1130AG. The "Show version" information from the device states: "Product/Model Number : AIR-AP1131AG-A-K9" Why "AIR-AP1131AG-A-K9" is not being reported in the MODEL section of General Properties is my first issue. Under Chassis Details, the following is being reported: Processor Board ID : ap01-rc30 "ap01-rc30" is the configured
am new
i want cisco device name befits feturea all router/switch/........... all device form cisco plz kiran
Cannot upload draft configs to Cisco Switches
I created a draft configuration containing only the following: [qoute] username TESTGUI password TESTGUI After attempting to upload, DeviceExpert reported "Upload Failed". The translation log below. There doesn't appear to be any errors. copy startup-config tftp Login OK ** sw06#copy startup-config tftp Address or name of remote host []? 10.30.102.7 Destination filename [sw06-confg]? 2_ConfigFile.txt !!!! 11896 bytes copied in 0.104 secs (114385 bytes/sec) sw06# Entered into the enable login mode
ServiceDesk Plus Release Announcement - 7.0 release
Dear Users, We are glad to announce ServiceDesk Plus 7.0 release. ServiceDesk Plus is now available in three editions, viz * Standard edition * Professional edition * Enterprise edition. Please find the comparison chart across editions at manageengine.adventnet.com/products/service-desk/sdp-editions.html . SDP 7 can be downloaded from manageengine.adventnet.com/products/service-desk/download.html . We are working on upgrade pack. Existing SDP customers, please bear us with the delay. Once the upgrade
Bulk user update
I have inherited an AD that does not have much filled out as far as user defined attributes; Phone number, city, state, etc. I would like to know how to do a bulk update of my users, if I can get the data in a CSV from HR. Thanks, CParrish73 8)
How does Devices with Startup-Running Conflict actually work
I have several devices listed in the "Devices with Startup-Running Conflict" screen. I manually telnetted and wrote the configuration to one of the devices over an hour ago. It is still being listed in the list of equipment with different start-up/running configurations. How is list of device populated? I believe the Cisco Wireless Access points will always be listed as the self-signed certificates within the configuration are textually changed EACH time the configuration is written to memory. Other
netflow analyzer counts incoming traffic as outgoing too
os: free62# uname -a FreeBSD free62.domain.ru 6.2-RELEASE FreeBSD 6.2-RELEASE #0: Fri May 25 14:50:17 MSD 2007 aleksey@free62.domain.ru:/usr/obj/usr/src/sys/CUBXL i386 i've configured netgraph as shown below: http://forum.bestcom.ru/htmlart/unix/ng_img/ng_img03.png nodes're united between each other: + show netflow: Name: netflow Type: netflow ID: 00000011 Num hooks: 5 Local hook Peer name Peer type Peer ID Peer hook ---------- --------- --------- ------- --------- export <unnamed> ksocket 00000013
security reports Netscreen 5GT ScreenOS 5.4
Hello, I have setup de firewall analyzer and all works well and the logs comming in. Only i cant see security logs e.g. intrusion, login attempts etc. Is this a know issue?
Technician ID's
We have had a turnover of several technicians in the system. We will delete the old one and add the new one. I just noticed after adding the latest technician that he now has closed requests assigned to him even before he was employed by our company. My question to you is what piece of information are you storing in a request's main record to tie it back to the technician record. What ever it is, it appears that you are reusing this id for new technicians as they are created. This is bad for us.
Version 7?
I've been like a coiled spring all week! Seriously though any update would be appreciated as we have purchased service desk 3 weeks ago and I've been holding off installing it until version 7 comes out. Any information would be appreciated.
Traffic Report mismatch
We Tried Netflow analyser EE on our Internet GW Router. However we got a traffic data mismatch on Application Report. In Application Report for 2 Weeks: Total traffic 31899 MB smtp 12716 MB 40% domain 9572 MB 30% ..... ...... However, when cliked on each application protocol (SMTP or Domain) to see the detailed traffic usage, traffic volumes are much lower than its aggregate value. For eg. when double clicked, Domain traffic, its Total traffic volume shows as 735 MB Source IP Destination IP Application
Email notification on ASA changes missing data
When I make configuration change when manually telnetted into our ASA, both the start-up and running email notications say, "changed by Not Available". It does not capture my logged in username. --- File Type : Startup Changed by : Not Available Changed content : Written by cschear at 16:04:23.638 CDT Tue Aug 7 2007 Cryptochecksum:da9ef26e57c521b5cd25c3e35e049917 ----
Distribution List usage
I have read on your forum somewhere someone ask for the ability to search for the last time a distribution list has been used, is this available as a report now? Christopher Parrish
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