Polls/min calculation
Hi all, Just wondering if anybody has setup a matrix with rough estimates on what the poll/min statistics are for common devices. I am mostly interested in Cisco router/switch configs. Also, I'd be interested to hear from people who have working setups and what their poll/min values are. Please include a general overview of your netowork (i.e 24 servers, 3 routers, 4 switches 33 polls/min or something like that). I am using OpManager MSP and only have the Helpdesk addon. I understand its very variable
Support for Natbox GB2000?
I see on your compatibility list that the GB 1000 is there. Could someone confirm whether or not the GB 2000 is supported? Many thanks, Jeff
5.502 Install Error - Unable to unpack jar files
I'm trying to install the latest demo, 5.502 I think. I get all the way through the install, but the program fails on the step of unpacking the jar files. The only thing left in the Netflow directory is a text file saying that "C:\DOCUM~\john.holmes\Local" is an invalid path or not an executable. I don't have the exact error, but hopefully you get the idea. Any ideas why this is happening? Is it a corrupted download (I burned it to a CD)... Thanks. ---John Holmes...
What exchange server does the user's mailbox reside on?
An exchange report that shows which exchange server user mailboxes reside on.
French version of SC+
Hello, After your announcements on the subject , when will be the french or international version finally available ? Thank You Frederic
Business Rules not firing
I've created a few Business Rules, but they don't seem to do a whole lot, or anything really. To test things, I've created very simple rules so that all requests will be subject to the rules, such as "Subject does not contain 'aksjhdkjasnda'" or Requester name is mine (the one and only, of course), and then creating a request that obviously doesn't have "aksjhdkjasnda" in the subject. I tried to change the Category, Status, Urgency in one swoop, but only the Category took. So, the rule is working,
dashboard view SQL/Exchange monitor n/a
Dashboard shows n/a for exchange monitor and SQl already done: removed devices and readd them wmiadap /f General Active database connections N/A Logins per sec N/A Page Splits per sec N/A SQL Compilations per sec N/A Lock Monitors Number of Deadlocks per sec N/A Average Lock Wait Time N/A Memory Excess Total committed memory needed N/A Granted WorkSpace Memory N/A SQL Cache Memory N/A Buffer Buffer Cache Hit Ratio N/A Page reads per sec N/A Lazy Writes per sec N/A Cache Cache Hit Ratio N/A
Upload Foundry SNMP MIB File failed
Hi, I have a Problem when i upload the foundry bigiron router SNMP MIB File to the OPmanager from MIB Broswer. I got a error message like below; Error parsing MIB:B2R07701.MIB Exception while loading MIB:import mib FOUNDRY-SN-SWITCH-GROUP-MIB does not containsnVsrp who can tell me what happened ? and how to do?
Unable to edit Sys Desc. since upgrade to v7
Since the upgrade to v7 i cannot edit the Sys Desc. field any more (it can not be selected, the other fields can be selected and modified) Anyone else has this problem or knows a solution?
Reports change row order when editing
Hi, I have made a custom report in my timespent in the ticket system and I have set an row order for the items I would like to display. If I then edit the report because I would like to change the date filter it then change the Row order back to standard. Is it possible to keep the row order as I like, when I for example go to grouping it has remembered that I would like to group by accounts?
Cannot connect to MySQL Server for Netflow
The Netflow app will not accept the password to login. When I try resetting the password by following the printed instructions I cannot connect to the MySQL database. ERROR 2003: Can't Connect to MySQL Server on Localhost (10061) Any help would be appreciated. Thanks Ben
AD Pass Through Authentication
Just installed SD+ PE v7 I have imported all users from AD and set technicians. When enabling AD Pass through authentication and clicking save the tick is removed straight away. Then trying to logon and prompted to logon to local server (windows logon box) Installed on Windows 2003 server. Has anybody come accross this or have any suggestions. Thanks
False Alerting Reporting
I am having an issue with the Alert Profiles. I have configured Inbound traffic with no criteria to email me when traffic utilization exceeds 70%, 80%, and 90% on a DS3. I have yet to see my traffic get over 50% yet I am getting pages stating that my traffic has exceeded. Could this be broke and its looking at an application instead of the whole group? I run one application which is 80% of my traffic. Could this be triggering my alarms? I attached my pdf file showing that I received a Warning alert.
Custom SSL Certificate
I have downloaded the support center plus to test as we are looking at changing our helpdesk system. I'm happy so far. however we need to have our own ssl certificate for the url. So i managed to change the port number using the .bat file. But i don't know how to implement our ssl cert. Please help.
Blank View when importing Bulk Users
I'm getting a Blank View(html page) after I've selected the import csv and select "OK" (Bulk user import), I've look through all 6 pages of the form and searched and look through the help - here's some add info I'm using remote desktop csv headers are; name,givenName,sn,telephoneNumber,userPrincipalName,samAccountName,department,title,,,description,initials
Deleting devices
has anyone had an issue adding a Cisco 3745 router. I have added it and enabled NBAR on the device and the router crashed after about 10 minutes. I have the crashdump which may be a bug in the code but before I enable NBAR on any other devices I want to confirm that it wont crash everything. I am also trying to remove the device from the dashboard and I cannot seem to do it. I thought that once I disabled IP flow on the device it would disapear. It doesnt and I cant get rid of it.
not showing all traffic
I have a cisco 2800 router with 3 multilinked T1 lines which gives me 4.5MB of bandwidth. When looking at the netflow analyzer 6 pro it only shows 20% out traffic just under 1MB and no in traffic but when I look at MRTG for that router it shows that the router is being maxed out both the incoming and outgoing. Why is it not showing the incoming traffic ?
Alert text is too generic
Currently, a lot of the OM 7 alerts are too generic. When I receive an alert email at 2am, it'd be nice to know whether the issue is mission-critical or can wait until the helpdesk staff arrive in the morning, but with the alert text as it is currently, I can't. An example would be the Partition Details of the Device (%) monitor. When a partition reaches our threshold, we receive the alert but it doesn't tell us which partition has tripped the alert. This is true for a lot of the OM alerts. Very
Upgrade ServiceDesk Plus 6 to ServiceDesk Plus 7 PRO
Good Day... I buy a license for ServiceDesk Plus 6 and i want to upgrade to ServiceDesk Plus 7 PRO, what do i do? I need to pay more money?
"My Details" and "Solutions" Tabs
Hello, Is there any way to remove the "My Details" and the "Solutions" tabs from the requesters view? We have multiple clients and do not want the requesters to be able to see any solutions that are not part of their organization. Also we want to prevent users from changing their details. Thank you.
Upgrade v7 edition X to v7 edition Y
Quite simply, if you come in in, say the Standard edition rung, can you later upgrade to one of the other editions of the same version for less than full price?
Preventative Maintainance
Within Preventative Maintainance, is there a way to enable a quick closure. As we are using the "technicians must enter a resolution" feature, and this is not needed for PM. Thanks for your help.
I want to integrate help desk with our software
I want to integrate help desk with our software. Is possible automatically to pass a name of user and password from the program to the beginning of session, to avoid that the user knows his name user and password.
Errors while scanning, no data or error reported in interfac
Hi, We're having some trouble scanning (manual, network or AD) with certain machines. No data about the machines is reported other than their Operating System, and the last scan success/failure status is never updated for the machine. The following is a cutting from serverout.log which seems to show an exception being raised in the scanning code, but I can't figure out exactly where :) [15:22:01:515]|[10-03-2007]|[com.adventnet.servicedesk.asset.action.WSAction]|[INFO]|[30]|: Form passed is : com.adventnet.servicedesk.asset.form.WSForm@123279c|
Asset State changing on it's own SD+ 7
I read that there is supposed to be a hotfix for this problem. Has this been released / when is it scheduled? Thanks
Service Not Accessable From WAN
I can access the server's address when I'm on the same local network, but cannot bring up the login page when I'm off the local network. I've tried a telnet session to port8080 and it times out. There are NO firewalls, etc in place. Some time ago I had ran another service on that port (that has since been moved to another port) and it ran fine.
Requestor Templates
How do I allow access to certain templates only to specific users???
Error when removing old domain
We recently moved our network to a new domain name and when trying to delete the old domain from the Windows Domain Scan page we get this error: FAILURE :Error occurred while deleting Domain. Please report the problem to the system administrator, with the Error Code - 1,191,450,836,029 Is there any way to fix this and remove the domain or is it not possible because of database references still having the old domain name? As a quick fix I just unchecked the Public Domain checkbox so it doesn't show
Custom Notification Rules
Hi, We would like to configure separate Notification Rules for internal users and external customers. Currently we block email notifications to customers because they contain information about the self service desk and other information we think would confuse external customers. Our internal users have access to the self service portal, where as external customers do not (for lots of service desk limitation reason). Can you advise how we can configure the different notifications so we can achieve
Can I synchronize additional AD fields?
I'd like to bring "location" over from AD with the user records. Is there a way to add fields beyond what's available in the sync dialog?
upgrade pack
Hello, it has been more then a month now that v. 7 has been out, and I was under the impression that an upgrade pack is to be released last month, but have not seen it. When is the release date set for as of now?
Support Team's unavailability on Friday(5th October)
Hi All, We at OpManager and OpManager MSP support have planned a team outing this week end. So we will not be available from this Friday(5th October) 6.00 PM IST to Monday(8th October). Email and phone support will not be available on these days. In case of emergency, please do call us at +91 99529-67461. Gabriel opmanager support
Vlan Database Backup
Hi I can't see anywhere on device expert where you can backup the vlan database for each switch. Could someone please tell me if its possible and if so then how? A feature I really need is ldap or domain authentication, so I can link it to our active directory servers. I see you have it in service desk, can it not be quickly ported to device expert? Thanks in advance Dan
Error: Adding WAN Monitor failed.
Error: Adding WAN Monitor failed. The source device (xxx.xxx.xxx.xx) credentials may be wrong, please check. Please can you tell me what this error means and what credential to check? SNMP works fine but I have no clue what this means. Regards mark
Licensing SQL for use with ServiceDesk Plus
Being a bit of a dunce when it comes to licensing, and find myself lost in the world of licensing models, I'm hoping someone can clarify how licensing in SQL would work in regards to ServiceDesk Plus. Assume 2005. Because this is a web based system and is accessing SQL itself, is only a single device license required, or two assuming a separate system to run the web interface?
IP manager
I need to be able to add in IP addresses manually, is this possible? I want the option to manually as well as scan for live IPs, possible?
E-Mail Rogue Device Report Blank
When I click on the link to e-mail the rogue device report it sends only a blank .pdf. Any suggestions?
import Log file size limit??
Wonder if FWA have limit on the size of log file to be imported??Been trying to import a log file with 2gb in size..no avail.. anyone??
Invalid Attribute when Editing Users
When opening an account, I receive a message stating "Invalid Attribute LCS_ENABLED". Is there a patch of something I need to change? Thanks, J.
Netflow fails to capture data - Critical issue
We restarted our monitoring server and while both OpManager and Netflow Anaylzer both appears to start and where accessable via the web client. On further investigation netflow is NOT collecting any data. We can see historic data but no current information since the reboot. Please advise ASAP. Regards Mark
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