Support Plans in SC+
Right now, I dont see any use for the Support Plan feature in SC+. We want to add a client a specific Support Plan Silver / Gold / Platinum and depending of the Support Plan that they have limit the number of case that they can open. For Example, Silver = 50 Cases; Gold = 100 Cases; Platinum = Unlimited. In that way we can put different values to the Support Plans that we sell and the client will also see the different because of the Response Time, SLA, etc will also be different.
Regards
Regards