Settings in XP workstation firewall to allow scans
I turned the firewall completely off a new laptop I am scanning with SD+ It scanned successfully. I turned the firewall back on and it doesn't. What are the settings I need to set to have this laptop be secure when not in the office, but allow scanning by SD+?
how to move the installation
I want to move the all installation of SDP. What is the best process to move the installation? I think to : - backup database - install new sdp v7 to the new server - restore database Is there a process to copy the entire application? Thanks
Moving SDP to a different server
I have been trialling SDP 7 and wish to move it to another server before going live with the solution. I have installed the app onto another server (different server name and different domain within our AD - there is a full trust between the new domain and the old). I then restored a backup of the full DB from the old server onto the new server. Once done I can no longer login with any of the old credntials from my backed up DB on the original server. Is this possible and what do I need to do to
Unable to Login
I am using SDP 60012 - Whilst I can create new Techs, they cannot log in. I am not over my license limit. I tried upgrding to 60013 but with no change - please advise
Custom Report Assistance
Hello, I've created a custom report in SDP6 and I'm running into an issue where it doesn't seem to be calculating the numbers accurately. Here's the scenario: The report I created grabs any tickets that were completed for last week. This is using the default filter item of Last Week in the drop down box. I then have it grouping by Technician. The fields I chose to have reported were Request ID, Time Created, Time Completed and Time Elapsed. On the time elapsed piece it has the options for sum, average,
AD/Domain Asset scan failes -- samba backend
We've got a windows network emulated via samba on a linux box. I can see the domain and all computers within the domain in windows tools (mmc, etc..) I can also manage and view the user list using usrmgr for windows. Yet servicedesk fails with an ever so specific "general failure" message when I try scanning AD or the domain for assets. I'm using the newest release, evaluating. I've tried changing my domain from domain.com to just domain, changed how my Domain Controll naming convention was, tried
Difference of traffic graphs
Hello Guys, I'm using NetFlow Analyzer for monitoring a cisco router. Everything is working fine, no problem at all. But .... i have noticed a slight difference on traffic graph generated by NFA and other one generated using normal SNMP monitoring tools. In my case, i'm using cacti for monitoring the same router and graphing Serial traffic. I know there's a basic difference between generic SNMP monitoring tools and NFA. Most all generic SNMP monitoring tools, just like cacti i use and mrtg and several
URGENT : issue with availability distribution
Hello, In my dashbord in the home page when I select display last 30 days or last 7 days or this month, etc. The display shows a day which is not monitored, every five days. When I ask for last day which is the days right after the day showed not monitored, I can get availability distribution dashbord for the day showed not monitored. So it seems that there is a bug in this graph but for me it is an awkward situation because this dashbord is used by the management to get information in term of availability.
SDP 6.0 Vista issues
We are running SDP 6.0 through a server (Windows 2003). Our issues are with the browser from Vista computers only and is completely unstable in IE but a little more stable in Firefox but still get below errors Here are a list of issues we have come across: In the Admin tab when we go to view additional fields for Workstation or Assets, we can't see any fields past 3, and sometimes when we refresh page we can see the rest of the fields but 4 and other random ones will be off centered from the rest
I Can�t stared the program or aplication
Hello: Today I download ManageEngine ServiceDesk Plus, Then when I was finished to install the program... I try to use this but in the browse of internet display c:\\localhost:8080 and not display anything. What I can do? Sorry for my english. Thanks...
Exclude Filters ...
Hi all, One small question: Do I have to generate a new report profile with exclude filters BEFORE I import a log file, or is it possible to create a report profile with filters AFTER I imported the log file, because everytime I make an exclude filter (with already imported log files), it doesn't seem to work ... Thanks in advance, Roman
Hourly Availability Error
OpManager died a few days ago. Following a restart all was fine except now our hourly availability graphs do not display (show up as red crosses). If we change the reporting period to Last Week, This Month, Last Month, Last 7 days, etc. they show up corerectly. It is only the hourly based graphs such as Last 24 hrs, Today, Yesterday, etc. that fail to display. Is there anything that can be easily done (eg. to metatable or datadictionary) to correct the problem? Regards, TC
Is OpManager 7 able to monitor emails sent by exchange?
Hello, I have OpManager 7 with Exchange monitoring but I do not know how to check the emails that Exchange sends per minute as well as the size of them. Is that possible? Regards, Manuel
Adding devices to Google maps
I am evaluating the Netflow Analyzer 6 Professional edition and I am trying to add devices to the Google maps. I created a key from google the other day so the maps work. It defaults to a world map. It states that no devices are assigned to any locations and to click the hyperlink to assign a location. I select teh hyperlink and it lists my devices and an option to assign the device to a location. I select the assign link and it is asking for a location name. I have tried the address, the device
Mnitoring Raid drives.
I was wondering if OPManager 7.0 is able to monitor Raid drives or partitions. We 6.0 we were using Storage manager and Raid Serv to accomplish this, but we were hoping that we could use OPManager. Thanks
OPManager 7 Alarms are not being stored correctly
OPManager 7 Alarms are not being stored correctly. When viewing all recent alarms not all alarms are showing only keeping maybe a week or so. How can I fix this problem? We are using SQL 2005 as our backend DB. Thank you, Mid-Michnet Support Team support@mid-michnet.com
Cluster partition details not showing drives on SNMP OpMan7
We have 2 x clustered servers. 2 x servers will not show the cluster drives, only the local drives on SNMP therefore I cannot monitor partition wise % details for these servers. Even if I add the cluster nodes individually the drives do not show on the active node. Also to monitor SQL instances on the virtual IP of the 2 clusters, the monitors show N/A on the main device page even though the data is being collected as I can see through looking at the graph for example of data file sizes. Is this
Quick question regarding remote probes
Hi There, Great product, it has already started to save us alot of time that we used to spend manually checking our clients servers. I have noticed if there is ever a problem reaching the central server, the probes will keep trying to reconnect but will eventually fail and the probe services will stop. This could be from us doing maintenance on central or network issues etc. The question I have is this, if the connection to the central server breaks will the probes continue collecting data and then
License
Hi, should I buy device expert for 500 nodes, do I need to renew the license every year? If yes, do you have an option for one-time purchase (no annual license renewal) as compared with the competing products.
How to customise number of technicians in Global view
current view is set to 9 technicians plus a total. Can I up the number displayed so that calls assigned to me (recently added as a tech) don't show up marked as "Others" and instead show my name? Also when they are in others the link to the number of calls is not clickable so I have to select "show all" which spawns a new browser window which I can then select from. I've been through every icon I can think of so it's something obvious I'm missing (hopefully)? Thanks, Dean
Local Support
Hi, we're interested in your Device Expert software. Do you have a local (authorized) support or sales office here in the Philippines? If none, how do we purchase the your product? thanks
Server monitor
how can i remove/delete server monitor ?
Links to Requests from Reports
In MSP Tickets Reports, do any one know how to link the Requests listed in any report to the Request detalis/notes/history. Thanks.
How can I completely turn off auto-discovery?
I want to completely turn off auto-discovery of my networks. Is there a way to do this in MSP Edition Build 6005? Thanks, BST
Probe installed on Server 2003 64 Bit
Hi There, I am just searching through the system requirements and need to confirm whether the MSP probe build 6005 is ok to be installed on a Windows Server 2003 64 bit edition? Thanks Laurence
installing SDP to use specific IP on server
I want to install SDP onto a server that has multiple IPS bound to its network card. During the install process I can select a specific IP port number, but the the resulting install makes SDP use whichever IP is the default or primary IP on the network card. Is there a way for me to force SDP to use a secondary IP address on the server.
Business rules based on additional requester fields.
I am trying to create a rule based on an additional field I added to the requester form. After I add the additional field I go to the business rules but I don�t see the field. I know this works for the request form as I have used that feature. Any thoughts or ideas?
Follow-up Email to Approver
I need a way to follow-up with an "Approver" if they have not yet responded to an email sent for approving an SD issue. Right now the only Notification email template I see for "Approver" is the initial one. Isn't there a way to create another template so that we can pretty much say to an approver: "We do not yet have your approval for the attached issue. We originally sent this to you for approval on [DATE]. Please respond as soon as possible." I can run a report showing all SD issues where the
Running Servicedesk and OpManager on the same server
I am having difficulty getting Servicedesk running on port 80 on an IP address I am specifying in TrayIconInfo.xml. The situation is that OpManager is running on a primary IP on a particular interface using port 80. Servicedesk has then been installed on the same server but I have tried binding it to a secondary IP on the same interface also using port 80 and it doesn�t work. What seems to happen is that Servicedesk does bind to the IP specified, but also binds to the primary IP used by OpManager.
Contact number in email
Is there any way to show the requester's contact phone number in the notification emails sent out when a new request is submitted? Oddly enough, there's a "Requester Mobile" variable, which I assume displays their mobile phone number, but I don't see one for the main contact number.
Change requests approved if you are an Administrator
It seems that if you are an administrator of Servicedesk then any change requests you submit go in as approved without the need to get the permission of a CAB. This behaviour is undesirable. I note that this issue has been fixed in Hotfix 7003 for POs but has it been resolved for Changes too? Thanks for your help.
Confirmation of new request via e-mail not working
We have configured the inbound and outbound mail elements of SDP V7 ( 7003 ) and the inbound side is working using IMAP connection to exchange 2003 environment. The request is created but we aren't getting the confirmation e-mail back to the user who sent the e-mail in. Outbound is configured to a different email account, on the same e-mail server and is set for authenticated access. Notifications are enabled for requests via e-mail. I've looked at the log file on the server and I can see the inbound
Not associatd with a trusted SQL Server connection
I am a bit stuck. I am trying to start the ManageEngine service, but after five seconds or so it bombs out and the wrapper.log file reports that: STATUS | wrapper | 2007/10/10 13:19:33 | Starting the ManageEngine ServiceDesk Plus service... STATUS | wrapper | 2007/10/10 13:19:33 | --> Wrapper Started as Service STATUS | wrapper | 2007/10/10 13:19:33 | Launching a JVM... STATUS | wrapper | 2007/10/10 13:19:38 | ManageEngine ServiceDesk Plus started. INFO | jvm 1 | 2007/10/10 13:19:54 | Could not create
Expiration date
Is it possible that technicians change the expiration date of a ticket. So far i can only accomplish this by adding the role of SDAdmin towards them. Greetings, Hr Stremler
SDP in a VMWare environment
has anyone tried SDP under VMWare? Would there be any advantages in say running it on Windows XP in on 2003 server? What kind of hardware requirements would you expect to need on a server? Tony
Template in requests?
Hi Is it possible to put user template in task details description? For example. when a user requests a new request, just by choosing the categories, the template appears in the description box? Because we are having some repetitive tasks and everytime we need to write full description. Is it possible in AdventNet ManageEngine ServiceDesk Plus 5.5.0? Many Thanks.
Assigning assets to both users and departments
I am working with build 7002 and can not assign an asset to both a user and a Department. If the asset is assigned to a user, when trying to assign a Department, it deletes the user assignment and changes it to '-- No,Just department alone'. If I have assigned the asset to a Department from the asset list, then go into the asset record and try to assign to a user, after selecting the user from the list, the Department field is changed to '-- No, Just select user --'.
cant login?
went to login to servicedesk 7.0 this morning and it no longer works what has happened i am using the free version?
cannot add new asset of same name
It gives error if i use same asset name i.e if i have two cisco 1841 routers then it will accept when i will enter the asset adddition for one cisco 1841 router but it gives the error if i try to insert the second one with the same asset name.
Netflow on bridging interfaces
Hello Guys, I need some help on an advanced cisco configuration .... i got a new 1841 which supports netflow, nbar and everything else. 1841 has 2 FastEthernet interfaces. I was wondering if it would be possible to setup a bridge on 2 FastEthernet interfaces and have NetFlow activated on that bridged interface. My idea is to phisically segment a network with the router but keep all the logical configuration. 1841 would be 'in the middle' of the traffic but as a bridge and not as a router. Well ....
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