Business Rules - Sub-category issue
This is a problem I was able to reproduce in two separate installations of SC+ 6007.
I create business rules that look for specific e-mail addresses and attempt to automatically assign a Category and Sub-category. I save the changes, go back to the main Business Rules screen, then open the business rules again only to discover that the Sub-category settings in the "Actions Set" section are missing. I tried to create a Business rule without a Category assignment but with only a Sub-category assignment in the Actions Set field, same thing, the Sub-category settings are not saved in the Business Rule. Anyone experienced this? Are we doing something wrong? Is something broken here?
Thierry
I create business rules that look for specific e-mail addresses and attempt to automatically assign a Category and Sub-category. I save the changes, go back to the main Business Rules screen, then open the business rules again only to discover that the Sub-category settings in the "Actions Set" section are missing. I tried to create a Business rule without a Category assignment but with only a Sub-category assignment in the Actions Set field, same thing, the Sub-category settings are not saved in the Business Rule. Anyone experienced this? Are we doing something wrong? Is something broken here?
Thierry
Topic Participants
Thierry_me
Ken.Ayers
ServiceDesk Plus
SupportCenter Support