How to restore SD+ after a server failure
HI all, i'm rebuilding a server after a failure and i need to restore SD+. I have the original folder structure from the server before the failure, and i've installed the same version of SD+ onto the new build. I've tried copying the old folders straight over the new ones but then SD+ fails to startup. 1. How do I get my data and all my configurations back? 2. How do i reapply my licences? thanks in advance!
Monitoring Compaq Hard Disks & Fans etc
We need to monitor down to component level on Compaq Servers. ie Physical Hard Disks, Fans etc Has anybody done this in Opmanager MSP and if so how did you do it.
Remove inappropriate links from MSP edition for users
Hello, We would like to remove "jump-to" "about" "help" from the user lnterface of MSP as these are not relevant for them to see (for an MSP customer - it shows how many probes, managed devices e.t.c. we have) Thanks, Larry
Feature request - themes
Hi, Can I ask that the inclusion of themes is available in MSP edition please? The files are all there but a support request advises that themes are not supported in MSP (one is an ideal match for our corporate colours) so added as a feature request! Thanks, Larry
DNS Lookup hosts file list
Where can I edit the list of name servers so that netflow will resolve all IP addresses across our network. At the moment I get some gaps but when I run nslookup it resolves. Thanks
google map errors
Hi, We are seeing an error on the page when trying to click the location for a probe - this is a re-install of opmanager so the first probe we are trying to re-add - message is: "I" is null or not an object Anyone else seen this problem? - just not able to get the pin in the map! Thanks, Larry
Emailing updates to existing tickets
Most of our users correspond with the software using Email, not the web forms. When then have updates to cases they typically will just email the help desk, which obviously will create a new ticket. It would be nice if they could reference the ticket number in the subject and the email would automatically go to the existing case. Right now, we're forced to merge cases all the time when they do this. Cisco uses this in their help desk software. Thanks, Craig
NO LISTEN 9996
I just installed NetFlow Analyzer on Red Hat EL4, but no listen 9996 port
SNMP Monitoring not working in Linux
Hi, I have configured snmp in windows machines and its working fine, but I dono how SNMP has to be configured in Linux to monitor CPU, Memory and Disk usage. I have started the SNMP service. Can anyone pls tell me the steps that has to be configured in snmpd.conf file to make the things work? Thanks in advance. Ram
User's last logon
User's last logon - I don't like "yesterday" and "today", why don't put in the exact date? in the excel report file I must do "replace all", this make no sense...
Ability to use requestors field as a phone book
I was looking at the requesters list today & thought wouldn't it be good to us that page as a intranet phone listing? I use the AD import function & as it has all of the data for a phone listing it would mean only having to maintain 1 set of records. I guess it would not be too hard to present this data in read only format as a phone/email listing? Cary
Interface doesn't show up. General issue?
Hello In the past days i tried to discover the interfaces of my devices (server,switch,router) and most of the interfaces of the servers doesnt show up. I searched the forum and found many suggestions to solve the problem but nothing worked for me and i think there are many users with similar issues. I'm running OpManager 7 (Build 7010) on an Windows 2003 Standard Server, which is a virtual machine based on esx. The database im running is the bundled MySQL that comes with OpManager. Can you tell
Format problems when replying to or forwarding requests
When we reply to or forward requests, all the line breaks in the original message are lost. As a result it's very difficult to read the original message. Is this normal? Is there a setting or preference that needs to be set? Regards DavidM Version : 6.0.0 Build Number : 6007
Monitoring Cisco 851 and 871
Hi, I just installed OpManager version 7.0 but I am not able to monitor Cisco routers 851 and 871. SNMP is enabled, but the software can only monitor response time and availability, but not CPU and memory usage.
Rediscovering a Windows2003 server turns it into Windows NT!
Rediscovering a Windows2003 server turns it into Windows NT! problem occurs anytime you rediscover a w2003 server (2003 R1 and R2 both SP2). anyway we can remove the Windows NT template? I can believe companies still uses NT. lol
Russian names of SD categories in "Log a ticket"
Cyrillic names of ServiceDesk categories are incorrect (wrong encoding) in Configure Profile Details window of "Log a ticket" notification profile. The same is actual for cyrillic Prioritiy and Technician fields.
Disk IO
Is it possible to monitor disk io with op manager? Regards Stefan
User Import from windows active directory
Hi all, How do I import users from AD. Is it possible to authenticate against AD. Thanks Sumanth
FWSM 3.x Support
Hi Just enquiring about FWA's support for FWSM Contexts using Version 3.1(4) I'm logging both ASA's and FWSM Contexts to the FWA. The ASA logs show up just fine. However the logs from the FWSM context seem very incomplete and the FWA doesnt seem to recognise any of the protocols. So i end up with 97% of my traffic being Unassigned. Logging to normal unix syslog server and the logs look fine. Checked the archive under FWA and that looks fine also. Build Version : 4.0.3 Build Number : 4033 Ta D
exchange's Monitoring : the remote queue length
Hi, How can I monitor the remote queue length (the number of domains in the queue and not the number of messages) of my server exchange? Thank you, PYM
Printing Report from Device Snapshot Screen
On the 'At a Glance' report which is selected from the reports drop down box on the device snapshot screen - the layout of the report itself is such that whenever the report is sent to the printer (or viewed for that matter) the description field is cut off without telling what the actual interface is under the description column. For example - all of the rows under description will say 'Gigabit Etherne... or Dast Etherne..... but the important part of that field is the actual port number which is
config file manager problem
Hello, My system configuration is as below. Version of the product: OpUtils Bulid 4301 Operating System: Windows Xp SP2 JDK/JRE Version: JRE 1.50 Browser and Version: IE 6.0 I am facing problem in this particular tool named "Config File Manager". I set up a demo using cisco router 2600 and cisco router 2800 and cisco switches 2820 series. Cisco 2600 router and 2800 IOS version is 12.2 and 12.4 respectively. Cisco swtches uses version 7.0. Problem 1: I managed to capture the config file for the router
Error in AppManager 7
Hi Support I'm from Mexcio City. We had a problem with the server where the AppManager is intalled, we lost the connectivity, after reboot the server, at the moment starts AppManager with the command ./startApplicationsManager.sh send us the next error: Starting Applications Manager "Primary" Server Modules, please wait ... Process : StandaloneApplnProcess [ FAILED ] Process : AppManagerRunApacheExeModule [ Started ] Process : AMScriptProcess [ Started ] Process : AuthMgr [ Started ] Process : AMDataCleanupProcess
Problem add ISA Service
Hi! I don't know how to add ISA service to monitor statistics and graphs. The server is added correctly. Please help me. Thanks
Technical Support
Monitor Groups Summary is empty for Monitor Groups that contain more then 1 Monitor and it says: "Check the URL". But the other tabs (Availability and Performance)show the correct Monitors. We also have some Monitor Groups that contain only 1 Monitor and these Monitor Groups show the correct Monitor on the Summary page and do not show the "Check the URL" message. Stopping/Starting AppsManager 8 and the Server did not solve the issue. Han Balk
Cannot change language or put to English for all requestors
Can anyone please help me how a user/requestor can change the language or how I set one langueg (EN) for all? I have users in 15 countries and they all see it in Dutch ... ? I tried changing wrapper.conf on server wrapper.java.additional.15=-Duser.language=en wrapper.java.additional.16=-Duser.country=US I tried changing regional settings on the clients I tried changing IE language on the clients Nothing allows me to change the language or put it in EN.
Auto Starting OpManager7 on RedHat Linux
I cannot find in any documentation or online a pointer that indicates how OpManager 7 is to be setup to auto start during a RHEL system reload. Usually, packaged systems install a startup script then register the script so the system admin may start/stop/restart using the "service" command. Do I need to create my own startup script, or is there one available that i have simply missed? Thanks
Support for FWSM 3.1
Hi Just enquiring about FWA's support for FWSM Contexts using Version 3.1(4) I'm logging both ASA's and FWSM Contexts to the FWA. The ASA logs show up just fine. However the logs from the FWSM context seem very incomplete and the FWA doesnt seem to recognise any of the protocols. So i end up with 97% of my traffic being Unassigned. Logging to normal unix syslog server and the logs look fine. Checked the archive under FWA and that looks fine also. Build Version : 4.0.3 Build Number : 4033 Ta D
Graphs now unusable in NFA6
Hi All, Does anyone have this issue, can anyone help us here? We have an issue now where the graphs in NFA6 are not usable. This is a major problem as we need to visually report on traffic. Included in the files below are screen shots of the graph itself, which changes every time you switch the refresh of the screen. Please note that all the data reported is correct, the graphs are the issue. Also included is information on my NFA6 Server, and both of our WAN routers which have this issue. Please
Exchange monitor
I am testing Opmanager and so far it has done great but I am trying to test the Exchange monitor. All I get is Alerts Exchange Service is Down. I know the service is up. The username and password are good as I get AD info and other monitor info. Any help? Thanks
64 Bit Server 2003
Hi There, We have a client who is doing a full change to all 64 bit operating systems, has anyone tried installing the probe on one of these servers? Is this even possible? Thanks Laurence.
Duplicate Requests showing in Request List after 6008 update
Since upgrading to 6008, I now have several duplicate lines of the same request. There is no pattern that I can find. Sometimes there is 2, 3, 4 or 5 of the same line. I have attached a screenshot. Ken
Searching Product Serial Number from Accounts
Hi; I've added "Serial Number" field by using "Sales additional field" in SC+. After that, I've associated the product with the serial number to the account. I'm trying to find which account has the product with that serial number by using "Search in Accounts" function in main page. However, I couldn't find any account with that serial number. I think that SC+ does not look for "Product" area while using "Search in Accounts" function. Is there any way to search in product fields?It is very important
6008 -- Still unable to delete Requests
Afternoon, We have installed 6008, and are still having issues with deletion of requests (ie. We are still unable). Please see excerpt from the log, attached. Your speedy reply would be appreciated.
Customer Portal Workorder.do error
Afternoon, Applied 6008 on Friday, and at the moment our customers are seeing the attached error. This only seems to happen in IE7, and *not* in Firefox. Only customers see this error -- additionally, when the OK through the dialog box, it takes them to a 'Internet Explorer cannot display the webpage' error.
Creating New Account Manager Fails
I tried creating a new Account Manager and received the following error. FAILURE : One of the value for the AccountManager which is mandatory is set as NULL. Hence cannot add this AccountManager. I have all fields filled in even though "Name" is the only one marked as mandatory. Is this new feature active yet? Am I missing another step? Ken
New Issue in 6009: Can't Sort Requests as Administrator
New issue I just found. When logged in as the administrator, if I try to sort the Request columns, I get the following error: HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: State cookie is not passed along with the request. Can happen in case of use of back button. com.adventnet.client.view.web.StateFilter.doFilter(StateFilter.java:51)
Business rules does not change priority
Hi, I have noticed that when I have a business rule, that modifies some data on the request upon creation, this rule does not change the priority although it IS set up to do so. Here's my example: For certain categories, our requests need to be placed in a certain group, and the priority needs to be changed to a certain value. So the rule is: IF Category is "Change Request" THEN SET Priority as "3-Low" AND PLACE IN Group "Priority 3 -Low and other" Now when a request is entered with Category change
IT STILL NOT WORKING !!!
we are in the same situation: we can't delete tickets. We spend severals weeks with this bug... We pay a license but we wonder why ... We lose too much time with this bug! See old (?) request 168041
More Than 10 "Recent Alarms"
I'm running MSP v6004 and was wondering if anyone knows of a way to display more than 10 "Recent Alarms" on the "Home" tab. For those with higher resolutions this would be a huge benefit as we could see a lot more simultaneously. TIA
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