Only admin can edit business views
Since updating to 7021 only the admin account may edit business views even though other accounts have full access to those views.
OP Manager MSP Edition manual
I am just getting started using OP Manager MSP Edition. From my limited use/experimentation, it looks like the MSP edition has some significant differences from the non-MSP edition. However, I can't seem to find a user guide/manual for the MSP edition. One example of something I am trying to do is configure thresholds on a device type. The demo on how to do this (http://manageengine.adventnet.com/products/opmanager/howto_demos/threshold_config/demo1.html) differs from what is available to me in the
Create diferent forms
Hi everybody, Is my first time with this product and I would like to create differents forms request, because is better for us assign those to different request template. It is possible do that?. Best regards Escono
MSP 6005 -
I'm evaluating MSP at the moment. Getting my head around most things but I'm getting this error; Selected asset is not scanned yet When clicking anything under Device Info on the Device Snapshot page. SNMP is running and working on the devices. I've had a look through the knowledge base and forums but can't find anything. A hint in the right direction would be nice!
Update to Version 7.0 ( Build Version 7004 )
Version 7004 has been released. Issues addressed in this release : * Data is not stored properly in local language (other than english) is fixed. * Request approver unable to view file attachments while approving request is fixed Download this update from : http://archives.adventnet.com/service-desk/7004/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_4_0.ppm Instructions to apply this update : 1. Shut down ServiceDesk Plus Server. 2. Run the script UpdateManager.bat (UpdateManager.sh for Linux)
No results to display In Conversation for Ip Groups
When i set a custom time interval of to see the last past 5 minutes, I get the "No results to display" under conversation for my custome IP groups. When i do the same for my interface, i do get data returned, which includes IP addresses in my custom IP group. Why is this?
No error append using 'a Run command notification profile'
if an error or event occur, opmanager triggers my program to run but my program does not receive any error message with it as argument. the check boxes: 'err append' and 'append' are both checked. i tried it with a batch file, a java program and net send command but without success. what could be the problem ? I'm running OpManager 7 Build 7021 (trail version) thanks, Rogier
Hostresource.xml documentation for parsing output?
I've had a search and I can't find anything. I've modified Shawn Jefferson's vbs script to check the value of the MS Exchange IS transport temporary tables (emails get occasionally stuck in here). Across two different servers the output of the script varies and I need to take the TempTableCurrent values reported for each server and monitor this with a threshold across intervals. Is there any documentation for the hostresource.xml syntax I could use to parse this output : Cheers, Paul. Server1: Microsoft
User Allowed to Cancel Requests?
Perhaps I am just not seeing it, but is it possible for the "requestor" to close or cancel a ticket from web page?
New User Profile Request Form
Hello All, Is there any way for us to create a new user profile request form within the helpdesk system? One of our categories is "New Users" Our company often gets requests to add new users accounts for Active Directory but usually they don't provide all the necessary info. So we thought that we might create a form for them to fill out within the helpdesk. Thanks for your assistance!!! Lizi
Add a tmer
Would like to see the ability to add a timer, so that when someone is working on a request, they can start a timer on their computer that will accurately reflect the amount of time they are working on it. We had this feature in our old helpdesk and miss not having it in Service Desk
Password management
I would love to see servicedesk do passwordmanagement. Not only for the technician (server) side, but also for the user side. The amount of passwords ppl have to remember keeps growing, it would be nice if there was a place where users could save them to, protected with another password, so they only have to remember 1. And how about giving users rights to see a certain password. So it would be possible for a technician to add a password and tell the system that certain users or usergroups are allowed
Global View: more selection options in dropdown
I have a feature request that is not covered by other feature requests, as far as I have been able to tell: - Would it be possible to include more selection options in the Global View, such as for Department, instead of only being able to select on technician, category, level, priority and mode? Regards, Paul
Information Store Mailbox Logon Operations per second
This is one of the standard Exchange monitors, and it's doing the same for all of the exchange servers I'm monitoring. For some reason it seems to be acting perhaps as a cumulative counter, since the installation of the trial the value has just grown and grown. The current value it tells me is 163,000+ logons per second - no way could the box do/is doing that. When I run perfmon and look at the value there, I am peaking at 3 logons/sec mostly at 0. The SNMP OID in question is : Exchange.ISMailbox.LogonOperationsPersec
MSP Probe 6005
Hi Question!! You can Unmanage everything but can you unmanage a PROBE? Have given Raja some topics when he was visiting me, Is there any solutions off thus topics?
Can not remove alarm...tried all the tricks
One of my W3K server snapshots has a windows event alarm that will not delete (or show details which is just blank on clicking link) I am quite used to clearing ghost and stuck alarms in the three weeks I have had opmanager but this one got me beat. Have... Show alarms - select - clear and delete - just get blank Show alarms - delete all - just get blank page. deleted "event" rows for source via mysql. Strangely it does not appear. (So what table is it?) Changed IP to force alart aka clear ghosts
Request Escalation Status
Hi We have a feature in our old helpdesk system where the SLA escalation status for each request is displayed by changing the colour of the request, so for each of the possible SLA escalation a colour is set i.e New request = White Normal level for requests = Green Level 1 escalation = Yellow Level 2 escalation = Orange Level 3 escalation = Magenta Level 4 escalation = Red Have added a screenshot to assist you visualize it. It is difficult to see requests that have been escalated in servicedesk without
No OUT traffic being reported?
WAN Uplink 19% IN: 1.51 Mbps 0% OUT: 0.00 - Is this something I am missing in the software configuration, or is this a problem in the router that is sending Netflow data?
Deleting a report
Hi Guys, When trying to delete a report I am getting a small pop-up window like below. How can I delete a report, are there any restrictions that I should be aware of? thanks, Sandoor P.S. The report in question is custom built, not one of the standard ones.
now I want to change again plus it I do not load the new ima
I changed to the image of exhibition of supportcenter plus. now I want to change again plus it I do not load the new images already I used different names, more the program always I keep the first loaded image. how I make to change the image?
Workstation Report showing IP address
I am not an SQL person and I need to produce a report showing workstation details by department including showing IP Address but IP Address is not in the selectable fields. Can anyone help. SD+ V7. Thanks
Updating device templates
When I update a device template and apply it to servers, the servers dont get updated. :(
OpManager 7 fails to start
Hi, OpManager is failing to start. The errors which I get is, "Oops looks like a few tables are corrupted" Run RepairDB.bat from bin directory and restart the server. I have that option and now I have another problem where it will not start fully. Have DB errors now. I have attached the errors and messages displayed. Would appreciate if someone could help. Thanks
Technical Support
Any "packet loss Threshold or Monitor" can be set in the Applications Manager 8? Thanks. Mike Wong
Assigning support rep to Request(s) failed
Hi i cannot assign jobs to a different technician once i create a request. also i cannot perform any updates on the request and cannot close the job as well. please advise system log says the following Exception while trying to send notification for the request. Thanks Ravi
OpManager7.0 : Alarm Messages
Which feature that I must remove, if I don't want this kind of alarms : Traffic Utilization for Interface ** to NODE ** is 100%, threshold value for this monitor is 65% Errors rate for Interface ** to NODE ** is 1.106%, threshold value for this monitor is 1% Errors rate for Interface ** NODE ** is 1.106%, threshold value for this monitor is 1% I unchecked all "Interface Templates". By the way... How to remove ALL thresholds (Error and Discard) for all interfaces in one operation from "Admin/Interface
Archiving
Hi There, It would be great to have an Archiving module that allows old requests to be archived, as well as old Contacts based on a period of inactivity. Thanks Daniel :D
No RX and TX data in two interfaces
Hello, I use OpManager7 and I am getting no RX and TX data in two interfaces however I did get it with OpManager6. Is there anything I can do? Regards, Manuel
Script execution timeout
First of all I would like to say that this product is fantastic. We are going to purchase a 200 user license this week. We have managed netscreens, cisco's & fortinet devices. The addition of the ability to execute commands from a secure will make the management of our devices a piece of cake. I am attempting to use the script execution for something i am sure it was not originally designed and i am having troubles. It is possible to update juniper netscreen firmware via a telnet or secure shell
Even more trouble ;)
Hello The last week and this week i tried to send a support ticket to you but somehow it didn't work. I tried to attach the Support Information File but after the upload it always displayed "No files uploaded". So i'll post my problems here and attache the Support Information File. 1. Interfaces cant be added to a device The interfaces are discovered when i click on "Rediscovery" but if i want to add them OpManager sais "Interfaces added succesfully" but i dont see the new interfaces in the device.
Alacatel Switches --> Mibs?
Hello i tried to get these two mibs (Attachment) working because i think OpManager doesnt know how to handle my switches. But after i've uploaded them over the mib browser i get the following errors: Error parsing MIB:ADN-ENV-MIB.mib Exception while loading MIB:Could not parse the file D:/OPMANA~2.0/OPMANA~1/./mibs/ADN-ENV-MIB.mib Couldn't resolve these MibNodes : { adnEnvHss } and the second one: Error parsing MIB:ADN-MIB.mib Exception while loading MIB:Could not parse the file D:/OPMANA~2.0/OPMANA~1/./mibs/ADN-MIB.mib
Changing User Attributes
What happened to modifing multiple user settings at one time? Now with (Build Number: 4.1.1 | 4112)I have to go into each attribute one search at a time. Robert
Data Dirctionary?
Evening! This is possibly an abnormal request -- however, is there a Data Dictionary available for the Support Centre Plus database? Although this product allows you to build Query based reports, we do not currently have available the information for which to build these queries. Do any others have a need for this? Integration & Support of data-mining products (Cognos) is part of our *own* product, and furthering the utilization internally with Support Centre would be much loved. Thanks, Matte
Business Rules - Sub-category issue
This is a problem I was able to reproduce in two separate installations of SC+ 6007. I create business rules that look for specific e-mail addresses and attempt to automatically assign a Category and Sub-category. I save the changes, go back to the main Business Rules screen, then open the business rules again only to discover that the Sub-category settings in the "Actions Set" section are missing. I tried to create a Business rule without a Category assignment but with only a Sub-category assignment
Applying template when moving users between OUs
I have different user templates for new users for different OUs. It would be logical to have an option of applying a template when moving a user from one OU to another. Voytek Tomas
Alphabetize user templates in a list
I have about 50 new user templates that match the OUs. When a window with a DS structure appears the OUs are arranged alphabetically. It would be nice to have the user templates arranged alphabetically when picking a template. Voytek Tomas
Error when sending response to a Request
Afternoon, This is quite serious -- we're receiving this message on certain Request responses. 'Exception while trying to send notification for Request ID : 4978 Mail sending failed.' Any idea what's causing it? Additionally, we lose the majority of the reply body when this error occurs. Help? Thanks, Matte
Query Machine Accounts by Days since creation
I would like to be able to run a report of all new Machine accounts in the domain by days range. For instance, the ability to list any machines since may 1st of 2007. I�d calculate the number of days and run the report. Similar to the functionality for user accounts Mike O\'Donnell
Ability to disable Support Reps, Contacts, Accounts and Products
Ability to disable Support Reps, Contacts and Accounts so that requests can no longer be raised against these contacts and can no longer be assigned to disabled support reps, they will dissaper from the relevant lists when creating new requests. This can also apply to Products. products we may no longer support them with, but need to be able to Update the requests without the Product field changing to blank because we have removed the product from their list of products. Simply being able to deactivate
Network Shared folder administration
Do you have any tool that reports the user access rights of network shared folders and subfolders? Daneil Wu
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