Ticket creation via program control
I want to have an 3rd party event manager create a ticket in Service Desk Plus via program control. I can program the event manager to do whatever I need it to do, such as: 1) generate traps, or 2) open a ODBC connection and perform sql commands, or 3) use any available Service Desk plus perl or other API to create ticket. But, I don't want to use email since i want to avoid problems of email service delays or failures.
Is there an API document on ways 3rd party programs can automatically create tickets in Service Desk Plus other then generating formated email messages ?
Jerry
Is there an API document on ways 3rd party programs can automatically create tickets in Service Desk Plus other then generating formated email messages ?
Jerry