Purchase Order with attachements
Possibility to had Custom fields in the purchase orders including adding files attachments.
Business view in opmanager 7
Hi, How do you make a business view with opmanager 7?. I don't find the aplication in my server next to installation. Thank.
Request Template / Form
I would like create custom templates to use for diferent requests. One example would be a NewHire / Term request. Or Adds/Moves/Changes. This form would be cutomizable to include all aspects of a new hire. Currently the templates just fill in fields available to ALL requests. I would like that when a manager selects NewHire/Term template it opens a new request that has different boxes and fileds than the standard issue box. Derek Tymkowicz
Various Asset/Resource/Workstation issues noted in SDP 7009
To AdventNet: Please advise as to status of remediation on all of these items. To SDP users: Please note these items before attempting a production upgrade of SDP 6 to SDP 7. 1.) The terms asset and resource are used inconsistently. The additional fields function on the Admin tab uses the term Assets. The Asset tab in the system refers to the same records as Resources. There are many locations where either term is used to mean the same thing. Please make the system consistent in its use of terminology.
Domain Scan and Xp Firewall Exeptions Problems
when i make a "Domain Scan," PCs that have the Windows XP firewall enabled give error, however PCs with the firewall enabled complete a successfull Scan. my question is: which port o aplication i must add to the exeption list of xp firewall?[/google]
SDP 7 Enterprise - Handling Underpinning Contracts
Looking for ideas, suggestions or the like for how people are using the system to manage the Underpinning contract element of the service Desk. The SLA defines the agreement between the Service Provider ( IT in our case ) and the business, which is great. All is generally fine when you can manage the incidents and problems internally, but there is always the point when you have to fall back to support contracts. Jobs can only be defined to technicians, so how is everyone tracking the jobs that are
Software Inventory
while looking at all of the inventoried software there is on our network it shows several thousand different programs, for instance it shows each individual windows security fix, patch or update as a separate program. is there any way perhaps to define a list of applications that belong or can be associated to another peice of software. For instance all of the XP updates would be part of or included with XP. They would not show as individual application but would rather show what is installed when
Problem adding "Performance monitors"
Hello, I'm using OPMANAGER Build 7025 and already have a hundred devices in monitoring. I recently had a DB Crash, with no more business views so i re-load my backup (3 days old) and all went ok. But now, when i try to add a new device, i just can't add performance monitors... I choose CPU, memory, disk usage (using WMI as usual and with correct credentials) and it returns me the "Exception occured in savePolledData api" message... For informations, Windows service monitors adding is working correctly
Changes Not Showing In AD
I am currently running a demo of the AD Manager Plus and when i disable accounts or computer objects the changes don't take place in AD. Is that because it's just a trial or am i missing something here? Any help here would be great!
Rename a Windows Service Monitor
Is there any possibility to rename a Windows Service Monitor?
Servermaps
Hi, I'm evaluating OPManager and I have a question: When viewing my Server Map, is there any possibilty to get a led for "Windows Service Monitors" like you get the led for "Service Monitors"? Thanks in advance! Yngvi
Computer Reports
Allow computer reports for the 64 bit OS's. Also, break down the report per edition. One report for server 2003, but the report showing standard, small business, datacenter..etc. This would be very nice, since it did not see the 64 bit OS at all. Doug Woodberry
Remove Technician Rights
I have not been able to effectively remove technician rights from users to return them to Requester only status. I thought you could Delete (red X) the user in the Technician view, but that appeared to delete the user as a whole, and they only re-appeared after the next AD scan, and have since lost their original calls associated with them. Thank goodness for TEST users! Searching the forum has provided fruitless. Hopefully i just overlooked an option somewhere. Thx.
Slowness: Isolate Applications from Network bottelneck
Hi, Slowness: How to isolate Applications/Database from Network causes ? How to tell whether end-user slow response is mainly due to Application/Database Server or to Network (bandwith staturated, Excessive CRC errors ? Thank you :)
Backdating the closure date of a request
I don't believe it is possible via the application, but is there a priv that can be applied to allow the closure date to be backdated. Just got some techs that don't get the cases closed in as timely manner as others, the work is done etc, but 2 days later the request stays open! Regards, Andy
Script Monitor - bad data
Hi, new problem! I have setup a custom script monitor. For some reason some bad data was received and now when I look at the Last 7 Days I get a graph that looks fine except one of the results is a zero. The graph is attached and it looks pretty obvious what the problem is. I'm not sure what table the data is stored in and how I can delete or fix the data. Any help gladly accepted! thanks, Lerwick
Start OPManager as a service in Windows 2003 Server
How do I get OPManager to start as a service in Windows 2003 server. Regards Yngvi Sweden
Phantom Alerts
I am having an issue with phantom alerts. I created an alert and then realized (after it triggered) that is was an incorrect parameter. I removed the alert, but now there is a constant alert for multiple servers based on the old parameter and it won't clear. Thanks. Aaron Steele
Bring Business View
Hi, How are the views of business bring in Opmanager7?. I'll update to opmanager7 from version six and now I don't find it Thanks.
7010 & 7011 Patch Install Problem
When trying to install the 7010 or 7011 patch on my test system, it will install the patch and says it was completed, but after i try to start SDP again, it hangs and "starting applicaiton layer". Anyone have thoughts on this. it's happened to me on but my production box, and test box. Thanks! Mike
secure imap or pop for incoming connections?
Hello, We are just getting our SD+ setup up and running, and we've discovered that SD+ doesn't appear to do imaps or pops. We really have no desire to setup non-secure connections. Is there an add-on or plugin for SD+ that will allow this? Or maybe I'm missing the setting all together? Jim
Moving Away from AdventNet?
I've purchased licenses for OpManager, ServiceDesk, OpUtils, and Firewall Analyzer. I've renewed these regularly and even used Site24x7. You can't beat AdventNet on price - nor usually on features. But I am extremely frustrated by one aspect of AdventNet which has to change - or will result in myself discontinuing utilization of the companies' products. Namely, when a critical problem with the software is discovered it needs to be rectified immediately - not wait two or three months for a hotfix.
Response time to support requests?
I submitted a support request to Service Desk using the "Request Support" link on the "Support" tab within the Service Desk Plus interface. Once on 2-8-08, and again on 2-19-08. I have not gotten a reply to either of them. Considering Adventnet is providing a help desk software to help desks, what type of response time to a support request should be expected? If my clients submitted a support ticket to me and I let it sit unanswered for over 10 days, I wouldnt have clients to worry about. We are
Switch Port Mapper
On our switches it only shows the ports that have a device plugged into it. It does not show any of the open ports. I am evaluating the product and I cannot justify buying it if this does not work. Thanks, Steve Mize stevemize
Monitoring Volumes
I have exhausted all the letters (a-z) for monitoring on a system. I have mapped volumes that do not have a letter assigned to them. Is there a way to setup a monitor on them or is a drive letter necessary? Kyle Cottengim
Mounted volumes
Hi , I have set up WMI monitors to check the disk space on mounted volumes. (Win32_PerfFormattedData_PerfDisk_LogicalDisk ). However, is there a way to report on this ? I am looking to get a report listing all monitors (i have placed them in a singel monitor group) Also when monitoring this way will a history be retaind ? Thank you, Regards, jwouter
SQL services not running with anti-virus turned on
I'm curious if anyone has had issues running their OpManager server with SQL and an anti-virus program. We recently installed nod32 anti-virus and soon after had problems with SQL services not starting up. This sounds like a nod32 problem but I thought I'd throw this out in case anyone had a similar issue. Thanks, Alex
Incoming E-Mail
I am attempting to setup incoming e-mail for the ServiceDesk Plus system using Microsoft Exchange 2003, however on each attempt to connect, be it via IMAP or POP3, the following error is given: FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox. I know my settings are correct, Can someone please help?
Server Location of Service Desk website
I am trying to find the actual files that are used to display the website such as the login page and so forth. I have done searches but to no avail..... Anyone know where I can find the location on the server. I used the default isntall path of c:\adventnet\........ I cannot find te file in there though, unless they are hiding themselves under different names than what I see in the address bar..... HELP!
Remove Dueby date
logged in as administrator on free version. I set a request with a dueby date, but now need to edit and remove the due by date, but the web gui does not seem to allow. Please assist. TIA
Components in non IT assets
Before we spend a lot of time settings things up incorrectly, can I check how others are using this part of SD+ please? We have a number of telephone phone systems installed at our clients' premises. The systems normally consist of two items; the phone switch and the voicemail Each of those items have been created as separate assets. Inside each of these items are various combinations of cards, line cards, extension cards etc.. The we have created as components. The phone switch is say called London
Change Management - Calendar View
Really like the Calendar view for the Forward Schedule of change. Like it so much could we have an option to have the calendar view for the closed changes as well, so you can see what happened at a glance on a particular day/month. Does that sound like a sensible thing or have i missed the same feature elsewhere. Regards, Andy
Email to auto-fill
Hi There, We have a large customer who has their own web based helpdesk system. However they still want to email support requests to our system to raise support calls. Is it possible that SupportCenter could be made to recongnise certain types of field and then self-populate a support log? We would be most interested in user-defined fields. i.e within the email [othersystemlognumber]19827946-1[/othersystemlognumber] Cheers Simon
Resolving requests
Greetings. I try to find the similar problem, but haven't succeeded. So, when I assign SDGuest role for my technicians they can't edit Requests so they can't manually set Resolve status. But if I assign SDAdmin role, or role that I manually created with request change rights they can change everything in the Request. Is there a way to give them option to change status to Resolve and add resolution, without changing anything more?
Clean Build - SDP Loading, but wont display the frontend
I've just rebuilt our Helpdesk after what we assumed as a server crash. However, the helpdesk is still suffering from the same symptoms as it was before. Everything if fine according to the lofs, howeve the font end to SPD fails to load anything. I've tried two reinstalls and still nothing. It all works fine ip to the point when I resto my data. From that moment, it fails to load anything. The only thing I can think of that might be causing this is that we've recently disabled/turned off our second
mysql-nt.exe fails
I am having a consistent problem with the mysql-nt.exe process failing and then not being able to monitor my applications. Please help. Aaron Steele
Adding New Monitor for Riverstone
Hi!! I�m trying to add a new monitor for Riverstone.. I go to device templates--->Device templates ---I select my Device templates(RIverstone)----->Add Monitor----->New Monitor...In New monitor window I try to search for Riverstone MIB, Bbut I don found them... So I go to the server and search for the Mib�s folder.. [root@localhost mibs]# pwd /opt/AdventNet/ME/OpManager/mibs There I want to create the MIB that I need rsCapCPUCurrentUtilization60Sec TABULAR read-only Unsigned32 ( 0..100 ) 1.3.6.1.4.1.5567.2.270.5.1.1.3
Feature Request: WorkFlow for Self Service
It would be great if there was a workflow feature added to Self Service so that you could mark certain fields as needing approval by a manager before changes are applied. Specifically in my organization's case we would need this on the Title field as people have working titles but we don't want them putting in just anything they want.
Mail Fetching with Exchange 2007
Does it work? If it does work, how can I check what might be wrong with it? We are not using POP or IMAP, what other options do we have to get this thing working?
Configuration Archive
Is it possible to have the Cisco configuration backup retain more than a single backup of the startup and running configurations? It would be very nice to schedule a backup every 24 hours and have the display show each backup instead of it overwriting the previous backup. Also, is it possible in the Bandwidth Manager to write in a description for the interface being monitoring instead of just having the interface name? Finally, can the unit of measure be changed in the Bandwidth Monitor to use kbps
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