Configuration Archive
Is it possible to have the Cisco configuration backup retain more than a single backup of the startup and running configurations? It would be very nice to schedule a backup every 24 hours and have the display show each backup instead of it overwriting the previous backup. Also, is it possible in the Bandwidth Manager to write in a description for the interface being monitoring instead of just having the interface name? Finally, can the unit of measure be changed in the Bandwidth Monitor to use kbps
Database Type and Structure
Currently we are thinking of doing an automated report that regularly compiles a selected reported for an interval of lets say a month. Is there any way for us to do this automatically? Other option that we've been thinking is basically to get import the database from the netflow server than compile the report ourselves. Just wondering what type of database and structure is the netflow using.
Custom tool to report firmware version
Forgive me if this is an ignorant question but I have a requirement to gather firmware versions from all my servers (Windows, Linux and Solaris). Would it be possible to use the custom tools feature to do this? I am not familiar enough with snmp to know. It doesn't seem to show it in the server monitoring system snapshot.
auto associate an incident with a existing problem
Is there any way to auto associate an incident (on a recurring theme) to an already open problem ? Or does the association of incidents to problems have to be only a manual task ?
Early Access available for SDP 6.0
Users, we thank you all for your patience. Please find the early access for ServiceDesk Plus 6.0. You can install the build in your test environment and get a feel of the release features. We recommend to test in mysql itself as they are few issues to be resolved in mssql database. However if needed you can connect with mssql database. Both Mssql 2000 and 2005 versions are supported. Take the link below to download SDP 6.0; bonitas.adventnet.com/servicedesk/02Feb2007/AdventNet_ManageEngine_ServiceDesk_Feb_02_2007_windows.exe
WMI fails on Windows 2003
I'd just like to share this with you. I've been having problems with WMI failures on some servers but not others. After troubleshooting this with Jason in the OpManager team we found that the reverse DNS was incorrect. After correcting the PTR record WMI was fine. Example Forward DNS Server name: w2k3-server1 IP: 172.16.2.1 Reverse DNS 1.2.16.172.in-addr.arpa Name: w2k3-server2 * * The reverse DNS should resolve to w2k3-server1. To correct this delete the incorrect PTR record Run ipconfig /registerdns
shortcut to entering time spent (work log) to call
Is there a way, or if not can the functionality be added, so that from the list of open or pending calls you can click an icon in this list next to a call and it will pop up the 'add work log' dialogue box so that time spent and a brief description could be more easily added as you work on calls. Some of the calls we have are open for some time and a large dialogue builds up in them. To add time to the work log you have to click on the call, scroll past all of the dialogue in the call and then click
devices disappear
I'm having a weird issue. When I add a new device, it doesn't always map to the correct device type. So, when I go and change the device type, the device simply disappears. I got so sick of it that I blew away my OpManager install over the weekend and started from scratch. Same thing. Anybody else seen this?
Create a New Monitor Type
Hi, I create a New Monitor Type with a "tables in output file". I have 3 Numerics Attibutes and 2 Strings Attributes. I add two scripts monitor. How can i change the orders of Attributes when i click on a script monitor. Best regards, Stephane
Private Messaging on the forums
Has it been considered to allow private messaging on the board at all? Sometimes an offline post between people could be useful without having to use e-mails? Andy
Creating Reports
How can i convert my reports to other format (e.g. excel) so i can have it presented in different graph type. When you do Custom Reports it only shows you the graphs, it does not show the details.. Please suggest some techniques or procedures how to get detailed reports on the monitored devices. Hope you can help us on this. Thanks..
OpManager MSP: Issue with Inventory
Hello there! Whenever i try to see the Inventory section on the Central server the following error is generated: Unable to connect to the OpManager Security Service. Possible Reasons : The given/available NAT_NAME(sccm.ExchangeLabs.net) & NAT_PORT(6565) for the probe may be wrong. Firewall configuration might not be done in the probe LAN. Probe May be Down. Internet Connection may be poor.Connection might have timed out. Security/Inventory module possibly not started in probe.Make sure you have applied
Drop down boxes in the Servicedesk 7 Enterprise interface
Please could all dropdown/combo boxes be sorted alphabetically/numerically in an ascending list. It is very frustrating as well as inconsistent to have some sorted and other not.
After a upgrade c v7009 on 7010 pictures in request are not
After a upgrade c v7009 on 7010 pictures in request are not displayed: the Reference to a picture looks so: http://server/inlineimages/workorder/1393/0.png On file system there is this picture: \\server\c$\AdventNet\ME\ServiceDesk\inlineimages\WorkOrder\1393\0.png How to correct?
Untrusted Server Certificate Chain.
I just inherited the Service desk + app with no knowledge transfer from the prior admin. My problem is that the server logs are filled with the following errors. All of my certs and keystore check good. I'm not sure when this started since the log files on this server fill up so fast the start of this was pruned. -------------------------------------------------------------------------------------------- [10:18:50:199]|[01-28-2008]|[SYSOUT]|[INFO]|[13]|: requestScheme is https | [10:18:50:199]|[01-28-2008]|[SYSOUT]|[INFO]|[13]|:
SUGGESTION: Buttons to add to bottom of page
When ever I look at our request screen, it is spread across more than one page. What is really getting on my tits is having to keep scrolling up in order to view the next page. Can you, as soon as is possible, add the Showing : X-X of n as well as the navigation buttons (next, previous,first/last etc) to the bottom of the screen as well as the top? Many thanks
Reporting Period
Hi, I cannot seem to get a report to work for more than the current day...do I need to amend my Archive Settings to make this work? They are currently set to the default: Create files every 24 hours Create zip file every 168 hours I want to create some reports that run weekly every Monday morning. Many Thanks
Build 7011 Released
A hotfix (version 7011) has been released. This hotfix is applicable for 7000 to 7010 builds only and is available at http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_11_0.ppm The complete build can be downloaded from the URL : http://download.adventnet.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus.exe Instructions to apply the hotfix remains the same, however the steps are given here for immediate reference. 1. Shut
Add Jboss Monitor: java.io.EOFException
Getting this error while adding Jboss monitor java.io.EOFException I choose Jboss version as 4.x in AP Jboss Version: 4.0.4 GA AP version: 8.0 build 8100 Os version: Windows XP
Fresh Install using 7009 Data - Only 7010 Install available
We have just had a server crash and are having to reinstall our helpdesk. We have a backup from just before the crash, but we were still using 7009. The installer I downloaded and re-installed from is build 7010 and wont allow me to install the old data into it. I have had a search around the site and I can't seem to find a pure 7.0 (7000) installer and the 7009 service pack. How can I get my data back?
Ability to associate Contacts to multiple Accounts
Currently, for each Contact, that Contact can only be associated to a single Account. Region Managers, or local IT contacts who are responsible for primary points of contact for multiple accounts/sites can only be associated with a single account in the product, today. I would like to have the ability to select multiple accounts a Contact is associated with, so that the Contact can see tickets pertaining to multiple sites without needing separate, site/account-specific login information.
Cisco FWSM DMZs
While I am interested in tracking data across all of my DMZs, it would be nice to select which DMZs I want to see traffic. I have defined my intranet as 10.0.0.0/8 which is addresses on the inside and also on some of the dmzs. As an example, I would like to see on the Inbound/Outbound Traffic report to be able to see traffic by DMZ to the outside. Thanks, Doug
move archive folder to new drive
hi, just wondering how to change where archives go from say c:\adventnet\me\eventlog\archive\ to d:\adventnet\eventlog\archive reason for asking is the server has a 250gb D drive and that's where i really need to store the data thanks for a quick response, we are running eventlog analyzer profressional patch 30. thanks stephen
Spam filter?
Hi, I'm using SD+6 (6015 precisely). I'd like to create a spam filter so SD+ doesn't create request for unknown sender's domain and for a specific email account. So I've added the following rule: Sender does not contain: mydomain.com, myotherdomain.com It's working fine, then I added: Senders is not: ignore@mydomain.com Then I only have one line left: Senders is not: mydomain.com, myotherdomain.com, ignore@mydomain.com which is obviously not what I need ... Anyone can help me? Thanks!
Feature request smtp mail in and centennial inport or link
We don't use POP3 mail on our exchange server so would like to see smtp mail in. Facilities to connect to external 3rd party databases such as Centennial Audit would be good too. I've used the free demo and would buy this superb service desk software in an instant if there is a work round for the Inbound mail. Phil.W
Custom Filter View Options? Permissions? Eeeeeeeeeeep!
Hi Hi again! I've created a special view under Administrator where the helpdesk can view requests that have the status of: Open, On Hold, Project, Pending, Scheduled, Delayed etc Basically anything that's NOT on hold. I have not ticked the box to make it a private view. I can see it in my drop down list ( See attached ) But when I connect as a user, like the helpdesk, who have less permissions, they do not see the custom view. they only see a couple of basic ones. How do I enable this? I need them
HOTFIX 7025
I am trying to apply hotfix 7025 and it's stuck at 98% complete. I just called into support and was told the one person who does support has gone home!!! WTF?!?!?!?!?!?!?!?!?!?!?!?! Support for OpManager really sucks. thanks for taking our money.
upgrade to 7 from 6 failed
I upgraded to version 7 and logged in, all the data was there, i then applied the latest hotfix (7025) and restarted. I now get this message Oops looks like a few tables got corrupted. Don't worry.. Run RepairDB.bat from bin directory and restart the server I have done this as asked but it doesnt matter. I still cannot log in
New Install / linux -> xp / Failing miserably
Hello, To test out the product we put ServiceDesk Plus on a linux box. We found that gathering information from windows machines to be "hit and miss", and thought we'd try it on a windows server. Worked great! In the meantime, for "testing" we have entered a LOT of data into the SD+ on the linux box. Now we have installed SD+ on a windows box, acquired the enterprise license key, and wanted to transfer the data from the Linux box to the windows box. Unfortunately, the backup/restore routine doesn't
How to migrate ServiceDesk w/sQL 2005 dabase to new server
Is there a procedure for moving a Service desk 7 install with SQL 2005 to a new server? thx,
Linux server monitoring?
Hi, Using OpManager, is it possible to monitor linux boxes? I'm very impressed with the presentation and features of OpManager for our windows boxes, but in order to compete with our current solution (zabbix) it needs to be able to monitor linux boxes to (monitor services, memory usage, performance etc). Can this be done ? Olly
UPS monitoring
I have a MGE Galaxy 3000 UPS. There is no device template in OpManager so I loaded the MIB and made on myself. How do I get the UPS load and status to show up in the pictures on the top half like they do with an APC UPS?
OpManager 7 startup problems
Windows XP Pro sp2 / OpManager 7 (d/l 16feb08 installed as free version) Hi, I would have posted here, but the thread seems to be abandoned. The "ManageEngine OpManager" and "ManageEngineOpManagerApache" services appear to start ok, see screenshot 1 and screenshot 2, but the "ManageEngine OpManager" service stops after screenshot 2. I have tried several possible solutions suggested in the forums without success. Any advice or suggestions please? Thanks, Mark.
Change Approval N/A, no calendar view
I have been implementing the Change Managment in the system. I'm having problems with the approvals. When I select standard the approval works great, system generated, and gets sent to the change calendar. But when i try the Major Change Type, and the approvals get sent, and approved, it does not update the approval status on the change itself (approval status : N/A) and does not go to the calendar. Any help on this one would be great. Thanks! Mike
Switch Port Mapper
I am using OpUtils Build 4409. I have several switches mapped that return information on only a fraction of the ports. For example I have a Cisco 2950G that shows I have 2 ports used and the rest are listed as open or transient. I know for a fact that this is incorrect. There are at least 2 dozen devices connected to that switch.
Assigning unassigned requests to a technician
Hi, I am setting this product up at my company and everything looks to be in place except for one thing, email requests. Currently if someone emails in a request, it will sit in the queue unassigned to anyone and we won't see it until we log into the help desk. Is there a way to make all unassigned requests be automatically assigned to a tech? I believe it would be possible in business rules, but everything I've tried doesn't work. Any help would be appreciated. Thanks, Matt
Domino Server
Do you have monitors for Domino Servers? Thanks..
CLI - CPU Utilization question
Please see the below picture, basically my dial for cpu utilization is showing -1%. What can I put in my host-resource.xml or opmanager_snapshot_dial.xml to correct the issue? This box has 4 cpu's My output for top b n 1 | grep 'CPU[0-9]* states:' CPU0 states: 6.0% user, 1.0% system, 0.0% nice, 92.1% idle CPU1 states: 5.1% user, 1.0% system, 0.0% nice, 93.0% idle CPU2 states: 1.1% user, 58.0% system, 0.0% nice, 40.0% idle CPU3 states: 9.1% user, 1.0% system, 0.0% nice, 89.0% idle top b n 1 | grep
Loss of views and Alarms graph
All business and infrastructure views are missing and cannot create new views. The alarms graph is also missing from the Home tab. This is version 7025 and repairdb runs without errors.
4.2 Service Pack 2
The beta version of this build needed to be tested on a separate box. Can this service pack simply be downloaded on the existing server without any issue? Thanks.
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