Service Level Agreements
Dear, at this moment it's only possible to setup "Resolution Time :" in the Service Level Agreements. We would like to configure escalations based on "Start time". To achief this we need an extra field in the criteria box, the ticket "Status" criteria. Can we setup this by our own? Thanks in advance. With kind regards, Selvedin.
Mail server can't fetch
Hi, I having a problem with mail server. Now, mail server can't fetch. Because, Support Reps can't reply from their mail box to SC+. Who can help me, please? Thank you very much!
Cant change Administrator Password
Hi, Whenever I attempt to access the properties of the Administrator (Support Rep) account, I receive the following error: FAILURE : Error while list the available support reps. Please report the problem to the system administrator, with the Error Code - 1,203,463,360,838. It is imperative that I change the Administrator Password immediately. Please help. Thanks, -PerryNY
Configuring interfaces, viewing global device flows
Hi, i'm using Netflow Analyzer in evaluation mode and I wonder how to remove unused interfaces that are not sending sflow anymore, or how to remove whole device ? There is a "Device interface" and I thought it was used to see all the in & out traffic in my device but it seems to be something else (it's not the sum of all other flows). Is there a way to see the global in & out traffic for a particular device ? Thanks a lot, the product seems quite good.
My View (My Request Summary)
Hi, For some reason if I click on " My View" the request overdue, due today,pending request still show 0. If I click on Global view it working and it display the number of requests. Is there a way or options so it will update in my main view page? Thanks, Tim
Handling of Problems, Changes - SD+7
Am I the only one with this requests?? Some questions about handling Problems and Changes: 1) it should possible, when creating a Problem or Change from an Incident to take the attachment with it 2) do I first have to create an Incident/Request when I want to forward an eMail request?? => multiple PostBoxes, one for Incident, one for Problem, one for Changes 3) out from 2):isn't it possible to attach an email directly to a Problem or Change? 4) it would be great to manage (on an easy way, calendar
Scheduled Reports - xls feature
Hi guys, the scheduled report feature is great one thing though it would be brillaint to be able to choose the file format (like when you export) so that it could be sent in csv / xls format etc... THanks David.
AD/Exchange
disabled users with mailboxes chris
Monitoring the CPU of a single Windows Process
Is it possible for OpManager to monitor the CPU utilization of a single process running on a Windows box? Just like in task manager. Thanks
Probe may be down (or) Internet conncetions and LAN settings
Probe may be down (or) Internet conncetions and LAN settings may not be Proper.After Fixing this,the Device will be added automatically. How to fix this problem.
EventLog Analyzer crashes while importing a local log file
Hi all, I installed EventLog Analyzer v4 Free Edition on a WinXP SP2 and tried to import a >250 MB security event log file saved from a Windows Server 2003 as a local .evt file. This log started from 2007/09/07 to 2008/03/11. I can import small log files (e.g. tried 5 MB) without any problem. But the import process for this security log brakes at 2007-02-06 and shows that famous "Debug Error for java.exe" and gives me 3 options for Abort, Retry, and Ignore. No matter what you select, it would terminate
Request ID
When discussing help requests many of our users refer to the request ID of their tickets. Is it possible to display the request ID on the main request page making it easier to locate requests by their ID?
Issue running report
We are having an issue with Opmanager 7 build 7025. When we run the "All Servers Disk Usage Report" the report only returns data for 1 Windows server and 4 Unix servers. We have close to 100 Windows servers. How can this be fixed?
AD import of users and workstations
It seems that some of the issues fixed in V6 is now back in V7 guys. 1. When making changes to the AD OU selection when importing users. It does not save the selection for next time I go back in. 2. When importing users from AD, the process gets to about 50% and stops and gets stuck. I have to manual stop the import. 3. When I use the "auto assign" function in ASSETS, it stops at random and does not complete. Have to manualy stop it. 4. When scanning AD for workstations, it also does the same thing,
Software Scanning - All Users
I am currently running SDPlus 7010 and I have noticed when doing workstation scans that it only finds software installed for "All Users". Is there a setting I can change to scan all software installed on the workstation. It seems that if someone installs software with the option to only install for themselves, the scan does not track it and this seems to be most of the "prohibited" type of software. Thanks in advance for your response.
Changed Web Server Port
I'm running ver 7.013 with MSSQL. I changed the server port from 8080 to port 80. Restarted my server and now the client doesn't want to load. I'm getting blank screen. Is anyone ever ran into this problem?
ERROR in Mib Couldn't resolve these MibNodes : { ifIndex }
Hi, I�m try to load a mib file into my DB MIB, but I have the following error: Mib Couldn't resolve these MibNodes : { ifIndex } Please you are can HELP me ????? :?
Deactivating a notification profile
Hello! I have a SMS notification profile and I don't want to receive SMS for a couple of days. I don't want to remove the notification profiles from the devices and add it again because there are about 60 entries. Is there a posibility to deactivate it centrally? Or do I just have to delete the mobile number from the profile? Kind regards, Mok
Network Drive is disconnected
I have Windows 2000 server as domain controller and i am using windows XP professional as a client. when i join the domain the map drive is disconnected after 15 mins. please give me solutions.
Network Drive is disconnected
I have Windows 2000 server as domain controller and i am using windows XP professional as a client. when i join the domain the map drive is disconnected after 15 mins. please give me solutions.
error in api when trying to add monitor
Exception occured in savePolledData api this is what I get when I try and add a monitor to just one of my servers. I have tried deleting and readding the server several times. any thoughts?
Linksys srw248G4 template?
Hello, I'm new to OpManager, and SNMP in general. Is there a template available for the Linksys srw248G4 managed switch? Thanks, Matt
Disabling AD Passtrough
Hi guys, Is there a way to disable AD Passtrough directly from the MSSQL database? Thanks
Show the copied recipients on e-mail request
Is there a way to customize to show the the copied recipients when sending an email request to help desk.
restore service desk build 7010
hi all, I have a backup of sdp 7010 running on ubuntu 7.10. I cant seem to find standard restore procedures. thanks J
Migrate from Linux to Windows
Hello, I'm running SDP 7011 with MySQL 30 day Trail on Linux but I need the Windows Domain Scan. So I set up SDP 7011 with MySQL 30 day Trail on Windows. I want to import the data that I put in on Linux into Windows. So I used to script to make a backup backup from Linux. When I use the script to import the data on Windows I get the following error message ******************************************************************************** * Restore DB Setup Wizard ********************************************************************************
All my SLAs are wrong
After the recent upgrade to v7 all of my support plans have changed from my STANDARD plan at 8 hours response to a GOLD PLAN at 4 hours. However this gold plan is greyed out and I cannot chagne my support plans, when I try to change this it get ERROR RETRIEVING SLA DETAILS. Also this is leading to all of my DUE BY times being the same as the creation time, instead of +8 hours. My inbox is now being filled with escalations of every single call this is booked in. Any way also to crate a bulk of contacts?
Event log IP address DNS resolution
I'm created an alert for unsuccessful login attempts and would like to resolve the IP in which tried to sign in so we can tell if a desktop user is trying to guess a password for a server. Example: Source Network Address: 192.168.1.126 Right now I just ping -a 192.168.1.126 to find out which host that is. Is there a way to do this in EventLog Manager? If not, I'll send a feature request.
Selective notifications
I have heard that the notification system is to be revamped in release 7.5 scheduled for June 2008. Is this true and if so will it mean I can now notify certain Requestors when a Request is closed, but not others? This is a feature we would like. Thanks to anyone with any information.
Reply a request
When we do Reply a request, the original message is cut. The orginal message is cut after 535 characters with spaces, 85 words and 6 lines. Is there any changes to do so we can handle large messages? /Mattias
Standard restore procedures
I am running SDP 7010 on Ubuntu 7.10. 1. Backups - I have a good backup. 2. Where to is the restore procedures? 3. Why in need to restore? I start the server, it seems to completely start up, but i cannot access http://localhost thanks Scott
Group Notifications
Hi Support, I have the group notification of "Send notification to group support rep(s) when a new request is added to this group" enabled but it's not working quiet the way i want it to. I was hoping that it will only send a group notification if there isn't an assignee. This will be very handy and reduce the amount of confusion in our organization as the group gets an email as well as the assignee. Thanks
Asset Relationship View Assigned to incorrect
Hi all, We have just started using the asset section of SD and have come across the following problem that when clicking on the relationships tab of the asset and in the used by section it it showing the department of the user not the users name. Attached is a screenshot of the problem. Can someone please verify if this is a problem or something to do with the setup? Thanks Brett
Version 7 - Unable to delete Requests
I'm logged in as administrator and when i select a request that i want to delete it wont let me. It gives the error in the attachment even though i have clearly ticked the request that i want to delete
Version 7.0 - No Graph of Stats in Global view
Version 7.0 - No Graph of Stats in Global view, Cheers Rich
SD 7 - Reports - Serial number not a selectable item
Just an annoyance really , but BARCODE is a selectable reportable field but serial number ( resources.Serialno ) isn't but for many I guess it is a field that will be populated with data and should be easily reported on without having to resort to editing the SQL. Regards, Andy
unable to print from View Purchase Order
Hi, After updating Service Desk plus to Build 7011 we are unable to printer after selecting View Purchase Order unable to print or save as Any suggestion would be gratiful Regards Ara
My Groups for tech missing from filter under Requests tab??
I have 1 tech that is not able to see the MY GROUPS under the requests tab, and yes he is in several groups, but no luck?? He is the only tech on a different domain, but has had the ability prior, but not now?? The only thing I have done is to turn on "enable pass through authentication" but have since turned off again to troubleshoot this issue, with no luck Alkl that is showing under the filter is Requests? Help
Can you add Survey Link to Call Closure Notification?
Hello Again! Just wondering if we could add a survey link to the actual call closure email. This is to stop the double up on emails, and we'd like the user to have a choice whenever there call is closed. Sending an additional email on top of your "This call has been closed" alert is overkill for us. Anyone got a way around this, or if Hima or bjm can confirm if this is impossible? Exciting stuff Thanks!
Preventing full computer names in the workstation scans?
Previously, SDP would scan workstations in as just the computer name. We'll say the computer name is "computer1." Now, it enters it as the FULL computer name so I end up with "computer1.this.that.com." How do I prevent this?
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