Reporting on priority against time to assign to technician
This impossible task is mine to carry out. I am trying to setup a report which shows how long it took to assign requests to a technician, organised by department and then by priority. I'm fairly sure this is going to prove impossible since, while there appears to be a response time (made meaningless by the automated response) I can't see any way to see when the request was actually assigned out.
Indeed, finding such a value would also allow for reports on how long it takes for a request to be passed to a technician.
Anyone got any thoughts on how to do this?
Indeed, finding such a value would also allow for reports on how long it takes for a request to be passed to a technician.
Anyone got any thoughts on how to do this?