Reopened Requests
Hey Hey,
Is there a way to report or notice which requests have been Re-opened (after close)?
We often close requests after delivering what we believe is the solution, however sometimes there are followup actions afterwards, where the customer will reply to the original 'CLOSE' notification email. We need the ability to be aware of which requests are re-opened, or a method where SC+ will Create a new Request after the close (if the case is responded to), and link/notify to the original request.
Thanks,
Matte
Is there a way to report or notice which requests have been Re-opened (after close)?
We often close requests after delivering what we believe is the solution, however sometimes there are followup actions afterwards, where the customer will reply to the original 'CLOSE' notification email. We need the ability to be aware of which requests are re-opened, or a method where SC+ will Create a new Request after the close (if the case is responded to), and link/notify to the original request.
Thanks,
Matte
Topic Participants
Matte.Stevenson
rasgas.com.qa
ServiceDesk Plus
slvdn_me