embed widgets
Hello I want to embed Meebo widget (meebo.com) to self-service portal page to communicate with customers. Can I do it by myself ?
No Alert Details
I have created two alerts to detect and advise of abnormal network traffic, this being a high percentage of UDP or ICMP traffic. My reasoning being that these would indicate something bad happening on the network given 95%+ traffic would normally be TCP. So I have two alerts, both the with the alert criteria set to 'port' and 'icmp' or 'udp', with utilization thresholds set to 15%+. Testing and setting the utilization low to trigger an alert, NFA detects and reports but when you click on the View
Check email durring business hours
Allow for service desk to only check and process email during operating hours. This will prevent escalation rules from starting on tickets entered when the IT department is not available to respond.
MSP Opmanager 7 - Update on the planned live?
Hello, in a previous post you spoke about Q2. In one of the latest post you spoke about a few weeks. Could you give us an idea of the official live for this product? We are waiting for that to avoid spending time to redeploy two times the same things. Let us know. Regards, Giuseppe
SDP 7.0.0 Build 7010 - Mail Fetching Broken?
Hey, SDP Forum Readers! I was recently psyched to see the 7.0.0 upgrade path released for existing customers! I've been eagerly anticipating this event. After applying the patches to go to build 7010, however, I discovered that mail fetching from my POP-3 help desk e-mail account is no longer functioning. I can reboot the server and it fetches once, but then doesn't do again -- even if you stop and start mail fetching from within the SDP front end. I don't see this as a scheduled Windows task. Anybody
Past Date Range limited to 3 hours?
When trying to view reports in FA for past dates I am unable to specify a date range of less than 3 hours. When I specify a range under 3 hours I get "No Data Available" reports. With 3 hours or more I get the reports. This does not apply to the current day. I am able to specify a date range below an hour and get a report. But it only works on the current day. Is this a limitation in FA?
https - cert and imbedded links
Hi, I have installed 7010 SDP on ubuntu. i have named the machine servicedesk. there are two instances where the hostname seems to be used. 1. for the https cert 2. in reports and emails from servicedesk. hostname servicedesk actual url in dns url.name.com example https://your-url.com my problem for 1 and 2 are the same, but 2 is easyer to explain. when a ticket is sent the link to the ticket is https://servicedesk/WorkOrder.do?woMode=viewWO&woID=16&; insted of: https://url.name.com/WorkOrder.do?woMode=viewWO&woID=16&;
Wrong statistics from Weblogic 9.2
There is a mismatch between the statsitcs shown in Application Manager compared to weblogic console. For example: AM shows 200 connection, WLS console shows 15; AM shows 5 threads (100% utilization), WLS shows 17 max threads, 1 currently in use. Gil Maletski
Ability to image machines
Ability to image machines or take a snapshot, if you will.
Cant see new performance monitor
Cant see new performance monitor. I built a new performance monitor to watch the load of a system. I can see the monitor, and add it to Linux systems, but I can not see it when I try to add it to Solaris systems, why?
problem with SLA email escalation
after enabling SLA email escalation for Business Applications I am receiving SLA violation emails that do not include any info. i.e. it will say "The following Business Applications violate the SLA" but then there is nothing after that statement. Do I need to add a variable to the email to see that and if so what would it be? Thanks
Cany see device: Unable to fetch Managed Object details for
Cant see this devices details after successful add device Get: Status message: Unable to fetch Managed Object details for the object: device name - have tried removedbentries and dbrepair to no avail - can delete and add device - device is a 2003 AD server - so this device has been added and removed a few times and in the interim has also changed its dns name; which I thought may be related help? thanks in advance
Settings Suggestions
Does anyone know of a good place to get a White Paper or something that would have a set of suggestions for what would be a good starting point for setting up Polling Intervals, Thresholds etc.... for all the options in Opmanager that you can set.
Anti-virus considerations
Do any exclusions need to be configured in an anti-virus scanner when installing it on the server ServiceDesk Plus runs on (assuming an MSSQL back-end on another server)?
URL is not shown as down when it is down
Hi, I am doing url monitoring.When url is down it doesnot send any mail to concern person plz help me
Problems with the Database SQL 2005
Hi, I am using OpManager 7027, I migrated OpManager 6.0 with DataBase SQL�s 2000 at OpManager 7.0. I�m used SQL 2000, but now I need to use Database SQL 2005. OpManager 7.0 is utilizing compatibility with SQL 2000, when I removed the compatibility and I used the motor the Database SQL 2005, the devices of the maps disappear. Annex the images of the problem. Any sugestions that resolved the problems? Thanks & Regards I. Delgado Especialista del producto
problems with Java Runtime Environment Monitor
Hi, i create a new monitor to my jvm, and have the follow problem: Service is not Running. Root Cause: Service port 1099 not accessible from [myhost] Having trouble adding Monitors? To monitor a Java Runtime Environment the following java runtime options needs to be added to your application -Dcom.sun.management.jmxremote -Dcom.sun.management.jmxremote.port=1099 -Dcom.sun.management.jmxremote.ssl=false -Dcom.sun.management.jmxremote.authenticate=false Replace 1099 with the actual port number of the
Where is my latest topic??
How is it possible that my last topic "Monitoring 'Free Disk Space' on ESX Server" isn't listed here any longer?? Did anyone delete it?? What's wrong here?? :evil:
Migration database of Linux to Windows (SDP)
I need to do the migration of a database in linux for Windows. I install the SDP in server Windows and now I would like of restore of database for Windows. This is possible? Anderson Carvalho
A useful query but it doesn't seem to give the full picture
We have been using the table below to show jobs submitted in the last quarter grouped by company (using a custom field called company). However, some of the requests come in from requesters and probes that do not have any data in the company field and their jobs do not appear to be included in the quarterly report. e.g. if we do another report showing jobs by technicians there are an extra 100+ jobs compared with the query below. The top line of this report does show a cell with no company in it,
Anti-virus considerations
Do any exclusions need to be configured in an anti-virus scanner when installing it on the serverOpManager runs on (assuming an MSSQL back-end on another server)?
SC will not install
Hi, When trying to install Vs 7(on a Small Business Server), the setup program will only de-install 6.5 and will not run as an actual install. Can someone tell me if certain files need to be deleted in order for this to work? Thanks in advance.
LEFTB equivalent in SQL queries?
Is it possible, in an SQL query, to take the results from a column and run the equivalent of an Excel LEFTB on them, that is trim everything apart from the first n characters from the result? Likewise, can the reverse be done, trim the first X characters and return everything else?
Request: Add some colour to the NOTES button in requests
A simple request I'm sure, just some of the tech team have commented that is is easy to miss notes on a request, because you are so used to seeing the buttons at the top with Conversations, Problem and Change. Having the number next to Notes is useful, but they'd asked if it were possible to make the button a different colour or something so that it stands out more when there are notes. Not sure if anyone else would find it remotely useful. Regards, Andy
Default Template
Hi, Is there anyway to make a user select a template? The reason I ask is that we have multiple teams but no dedicated helpdesk person to distribute the jobs. The templates we have setup are set to assign the request to the specified group automatically. At themoment a user can open a new request and send it off without having to select a template. Any help will be most appreciated, Jamie
Cannot Add Performance Monitor
OpManager 7 (build 7024) free edition. I cannot add performance monitors to my Netware server objects. I am trying to add the free space in GB and MB performance monitors using the add monitor button. I select the monitors that I want, click on add, the screen goes back to the snapshot page and the new monitors do not show. No errors.
Register Windows Server Error
Hello I´m evaluating the software, and when I want to register a Microsoft Windows 2003 Server, the software send this error: Error # Class not registered I check the user and pass and that´s ok. Juan José Puga Germany
Register Windows Server Error
When I try to register a Windows NT Server, I got "ERROR # Class not registered", the Error and I can´t make a connection with the server. What can I do? Juan José Puga Germany
Getting negative CPU Utilization
How come my CPU Util is now giving negative utilization? Date Time CPUUSAGE Percentage Apr-14-08 14:59 -6.0 Apr-14-08 14:59 -6.0 Apr-14-08 14:59 -6.0 Apr-14-08 14:57 -6.0 Apr-14-08 14:42 -6.0 Apr-14-08 14:27 -6.0 Apr-14-08 14:12 -6.0 Apr-14-08 13:57 -6.0 Apr-14-08 13:42 5.0 I'm using the snmp monitor for CPU using advent's linux agent. I had all positive numbers till this weekend.
OPManager Refuses to Start
I am posting this in the hopes there will be a quick fix that someone knows of, I have also logged a call in the support area. I am running OPManager 7 (7025), Windows 2003 (all patches installed), with MSSQL backend. I had a report from OPManager when I went to add a new switch. I got an error message indicating that 'some record of that switch already existed, click to remove'. I did that multiple times with no luck. At that point I shut down OPManager and cycled the server. Since then OPManager
Config File Manager
Hello, When I use the Config File Manager Tool, It works on a router that I have, but it does not work on my switches. 3750 and 3560's in particular. It says "Config file retrieved successfully" but when I click on the S, R or compare, it comes up blank. I am running build 4413. Can you help? Thanks
Move server SD+ 7.0.0.12 from W2003/MySQL to RedHat/MSSQL
Hi, excuseme for my bad english I need move trial SD+ 7.0.0.12 This server it's installed in Windows 2003 STD and MySQL in the same server. i need move all to Linux RedHat ES and MSSQL 2000. How to? thanks
OP Manager Help!
I am having trouble starting the OP Manager server. Here is a copy of my log file. administrator@BCPSMON01:/opt/AdventNet/ME/OpManager/bin$ sudo bash StartOpManagerServer.sh [sudo] password for administrator: Java Home /opt/AdventNet/ME/OpManager/jre This evaluation copy is valid for 28 days inside addon check Starting AdventNet ManageEngine Server Modules, please wait Process : StartTelnetClient [ Started ] Process : OpManagerStatusProcess [ Started ] Process : AuthMgr [ Started ] Process : DataMgmtRPI
Problems with information SLA
Hi, In the manual cites the following " You can add shortcut icons to business views that helps you to drill-down the network. This helps you to easily navigate to a view from another view when objects are grouped based on their geographical location" In OpManager 7.0 You added dashboards to the maps and views of business for see the availability of the views. I would like to understand, Whether a view of business show information in the Dashboards with devices, Why not show information with view
Business Views with shortcuts to other views show critical
Hi All -- We have a problem with Business views we've created that contain shortcuts to other business views and the shortcuts to those views show as device critical when no devices associated to that view show critical. More specifically: -We have a campus view showing multiple buildings and each building we have equipment in has a shortcut (with icon). Click on the shortcut icon you get a floorplan business view with the polled equipment shown where it is located and a shortcut back to the campus
"Silent" member of a group
Is is possible to assign a technician to a group, but for them not to be seen in the assign request to drop down box? I know I could create filters but to be honest, the custom filter screen is dire! Every rulle has to be the same - either and or or, but you have have both types of filter such as: Techician is "Technician" OR Technician = "Technician" AND pending = "yes"
Another asset name after scanning new workstation
Hi, We give our laptops always a name, for example: laptop1 ect. Now, after installing update 7.012 the original name changed: after laptop1 we now have our domainname, laptop1.domain.nl How is that possible? It's happening by scanning new laptops, but also by excisting!!! Excisting laptops have the name laptop1 but after scanning it's changed in laptop1.domain.nl (the field I mentioned is asset home/ edit workstation in the left uppersite of the screen, called: Name* Thanks, F.
is there any way to rearrange the additional fields
is there anyway i can rearrange the additional fields that we add to requests form? i have added 4 date fields and 4 numeric fields, and i want to arrange them in a specific format in the request form. how can i do it?
App Manager wrong System Date
My Windows Server has 9:49 AM as the current time, but our app Manager shows 2:48 P.M. !! where is getting this date from? This is a fresh installation of your product. Please help
Delete Multiple Contacts
Delete Multiple Contacts Madhu
Next Page