changeDBServer problem
Hi, I have a problem changing the DB server. I want to use a MySQL data base stored on a different server. I use changeDBServer.bat from the bin directory. After I enter the hostname and the port (3306 for the new db) if I press the test button, it woks ok, it says the connection it's ok but the ServiceDesk server won't start. I checked the log file and it says: "Trying to start MySQL server failed ". What should I do? Thank you.
Feature Request - Client Password Database
Hi Support, Can you please add this as a feature request: The ability to securely store user names and passwords to access clients systems. Perhaps under the account there can be a Passwords section where you can enter credentials for specific client systems.
Can't discover Interface
Hi All, I am evaluating OP 7, i tried add my DSLAM D-Link DAS-3248, i set community read only in the DSLAM and add traphost and snmp host to OP 7. I can add the DSLAM but i can't discover the interface, when i tried to rediscover, there is an error. How can i discover the interface? Query Result : RFC1213-MIB : IfTable Query OID : .1.3.6.1.2.1.2.2 ifDescr.1:eth-0 ifDescr.2:eth-1 ifDescr.3:eth-2 ifDescr.6:dsl-0 ifDescr.7:dsl-1 ifDescr.8:dsl-2 ifDescr.9:dsl-3 ifDescr.10:dsl-4 ifDescr.11:dsl-5 ifDescr.12:dsl-6
concerns on upgrading to 7 from 6
My company is currently running OPmanager6. Before we upgrade to 7, we are looking at the layout of 7. OPmanager7 gives us less views to our business view. We have over 40+ that we need to see at the same time. Is there no way to customize the view on the overview page?
Reports by department don't include blanks
Is this intended behaviour? I am running a report on completed requests by department, and one of the departments is "not assigned", yet if I run the same report without departments the total is higher, suggesting that empty department fields are not counted, but what then is "not assigned"?
Need help on sql report script.
Hi, need help on writing SQL report. I need to add to the script field of duration of problem and date of last modification. Somebody help please. SELECT prob.PROBLEMID as "Code",prob.TITLE as "Title",probdesc.FULL_DESCRIPTION as "Description", ownaaa.FIRST_NAME as "Specialist",case prob.REPORTEDTIME when 0 then 'Not assigned' else DATE_FORMAT(FROM_UNIXTIME(prob.REPORTEDTIME /1000) ,'%d-%m-%Y %k:%i') end as "Reported date", case prob.DUEBYTIME when 0 then 'Not assigned' else DATE_FORMAT(FROM_UNIXTIME(prob.DUEBYTIME/1000)
How to exclude an IP address from reports?
Hi, I want to exclude some range of IPs of reports of NFA.. is this possible? regards, Israel
Your site is amazing!
Hello! Your site is just amazing! Good luck!
Monitoring equipment
Hello, DOes anyone have experience with monitoring Polycom devices from within OpManager? Any information would be great. THanks, CHris S.
OPmanager crashed and need to recover FAST
Hello Everyone, Opmanager server was not showing certain features (like server disksapce monitor, which was previously visible). So we restarted the opmanager server and now all the Maps, Nodes, almost everything is gone and it looks like a fresh installaion. Not even a single business view, infrastructure is visible in the dash board. we had like 20 different views and none of them could be found. Previously (before this incident) when we try to run "RepairDB.bat" it said two of the users are still
using the system for the development team
hi guys any one using the service desk for the software development team? how does it work for you? how do you manage to have the plaaning, assesment, implementations and all those system analysis procedures here in sdp?? thanks!
Service Desk plus: access to mysql database
Dear Support, I really really need to change the department in the old requests which as i understand is only possible by Database. I installed PHPMYADMIN and i'm having problems connecting it to the database. Please help me with this asap, i really appreciate your fast response. Best regards, Fadi
Unable to get to SD after setting up AD PassThrough
How do you disable the AD pass through... ?
Crystal Reports
Is it possible to use Crystal Reports to create our own reports against the SupportCenter database?
Bug still exist in Hotfix 7002 (French language) URGENT !!
Hello, When we try to planify a report we still have an error message "provide a name for the document" in french language only. In other hand could you please tell us if you plan to intagrate multi mail account for a contact ( for example : claurent@cylande.com;xxxxxx@cylande.com;etc..) ? Best Regards.
Forward Button in request view
Forward Button in request view. Hello i want to know if it's possible to see the mail when we use the button "Forward" like when we use the "Reply" button in the request view. In our version when have change the translation in french we have replace Forward by "Mail hardware Support" and we want that this mail appear visible in the request . Is there a simple solution ?
Bulk update of tickets corrupting data
When we bulk update tickets, all the custom fields values all go to -1. The ticket also gets bolded like it has not been opened.
timeout on copying running-config
Is there a way that we can change the timeout on the running-config? our config is about 71KB and it's taking very long to do a "show run". DeviceExpert managed to copy the startup-config but not the running-config so the backup failed. Any idea either to speed the show run or lengthen the time out? Thank you
How do you all enter your servers in?
Hey all, I noticed all of our servers are in the workstation list. This is undoubtedly due to the domain scan. Yes, we do have our servers in one folder on AD so I could uncheck it. However, I have a question. Does the server portion have a scan or do you just enter them in as assets? How does software management work in the server list? Here's another one pertaining to workstations: When you buy laptops or desktops, do you enter them in as assets or simply scan them once they're up and running?
SQLServer statistics
hi all, I would like to see sqlServer statistics per each instance on the server. In other words, I have 3 different db instances on a server and need to see lock/recompilation etc. statistics for each db instance seperately. Is there a way of doing it? thanks Dincer Salih Kurnaz
Required Drill Down Catagories
I did a search and got nothing useful so I am posting the question here before I submit a enhancement request. I need a method of forcing a user to select a sub-category for specific Categories. We do not want to make it all or nothing for requests that have nothing to do with the category at hand. In short, can the required \mandatory information fields be made more granular :?:
Windows or Linux- is one better than the other for sdesk+
I am evaluating servicedesk plus and will probably also use Opmanager. I am thinking of putting this on a CentOS machine however I want to be sure that if the product works better under windows that I take this in to account during my decision process. I have tried this on a windows XP Pro system and it seems to work fine but I am thinking of CentOS for the live system. Can anyone comment on this? Thanks
Requests show in bold still broken after 7012
Although the 'asset disappearing when changing the category of a request' has been fixed the 'request showing as bold again after category change' bug is still present! If I put in a new request it shows in bold, which is fine. Then I 'Pickup' the request and it no longer shows as bold, which again is expected behaviour. However, when I change the category of the request through the 'View Request - Request Details' screen and click the little green tick the Request shows as bold again. This is a
Problems in RestoreDB.data
Hi, I'm trying to make a RestoreDB.bat in a clean instalation of OpManager 7.0. The log says the following: java.io.IOException: Stream closed at java.io.BufferedInputStream.getInIfOpen(Unknown Source) at java.io.BufferedInputStream.fill(Unknown Source) at java.io.BufferedInputStream.read1(Unknown Source) at java.io.BufferedInputStream.read(Unknown Source) at java.io.FilterInputStream.read(Unknown Source) at jdbc.RestoreBackup.readZipAndUnzip(RestoreBackup.java:1136) at jdbc.RestoreBackup.unZip(RestoreBackup.java:1123)
Monitor Dell Server Hardware
Hi everybody, We are trying out OpManager as we think it is our best price/functionality choice. However besides Exchange, SQL, switch, router, etc monitoring features witch are working as expected, we could not get any information about the physical hardware of our Servers. Our server's are mostly Dell PE 28XX and 29XX. All of them have Dell OpenManage installed. We have tried everything we could think off... In device snapshot the Vendor ID is (manually) selected as Dell Inc. The credential test's
Microsoft ISA 2006
Does Firewall Analyzer support Microsoft ISA 2006? Thanks, Roxana
Change port for Device Expert
Wondering if it is possible to change the port that Device Expert uses for the web admin access? I have it on a stand alone box so I would prefer to utilize port 80 instead. Thanks, Joe
Interface issue
Hi there: Thanks for looking to this post... I had been using OpManager V6 for quite a while and it has work sweet. I have upgrade to v7 and notice that under the switches and routers interfaces are huge amount of interfaces (on a router more than 400+) reported. For example, I have a Cisco 3560-48 which has 48 copper ports + 4 gbits ports and I will expect to see 52 physical ports plus virtual ports like VLAN's, Null, etc. Instead, I have 1595 interfaces, some in error but what I see are the same
Changing chart name after creation
Creating a custom report with chart I have saved it with name X, but the chart is still titled "Untitled" even if run later. I cannot find a way to change this name.
Security problem! Passwords in plan text!
Trying to get SSH CLI running to a few server, only to find my password, in plain text in the logs! Look, one more CRITICAL security problem with OpManager... stdout35.txt:08:13:29:616 AM SnmpDetailsForm ***** = DynaActionForm[dynaClass=SnmpDetailsForm,isSNMP=,protocol=SSH,nonSnmpCredentialName=,snmpport=,credentialType=,nonSnmpCredentialList={},protocolValues={Telnet,SSH},loginPassWord=MY_PASSWORD,protocolLists={Telnet,SSH},devicename=linux_box_test-03,version=v2,writeCommunity=,prompt=$,passWordPrompt=:,snmpCredentialList={None,FOO
restored db now won't server start
I am evaluating Servicedesk Plus. I installed servicedesk plus free version. I added various config items through the admin wizard and all seems to work well. I then installed the full 30 day trial (on a second computer) to allow 2 technicians to log in to try it. I backed up from the free version and restored using the batch file in the bin directory as per instructions. Now Servicedesk Plus (the 30 day version) will not start up. It seems to fail when loading the dbs. It just keeps trying 2 or
MySQL Administrator
Hello, How do I connect to the EventLog Mysql instance using MySQL tools? I need to extract some custom data using Query Builder. The default port looks to be changed to 33335 but I don't know the admin password. Thanks
Problems on Interface Monitoring
Here are few of the problems I have found with the OpManager software so far. 1. You continually get 100 % false utilization errors on the serial interfaces. Here is an example. Feb 27,2008 02:36:05 PM Traffic Utilization for Interface Wan Link from State Building to Pilot Road is 100%, threshold value for this monitor is 98% The actual utilization value never got above 92.8 %. 2. After rediscovery of device interfaces, the RX, TX Traffic and Errors will have a value of NA. The documentation says
Exclude requesters
I would like to exclude certain requesters from being able to sign in to sdp. If I delete a requester from sdp, they just reappear the next time a domain scan is done. Our OU structure has all the users from each location in the same OU. Some of the users I want to use sdp, and others I don't. How do I do this?
Downtime Schedules mixes day and month -> wrong date
Hello, when I create an entry in Downtime Schedules it shows for next schedule "Thu, Dec 4, 2008" instead of "Thu, Apr 12, 2008". So it seems it has trouble with day/month and month/day. PS: I am using Build 7025 Regards Alex
Error when doing windows domain scan
Hi, When doing a windows domain asset scan i get the error: Either access denied for the user or the remote DCOM option might be disabled in the workstation. This only happens for some workstations/laptops, so initially i thought it was a Win XP SP2 firewall issue. Disabling the firewall had no effect on the problem though. I followed the 6 step guide for that exact error in the servicedesk+ documentation, and all settings seems to be fine. I can ping the hostname of the latop i'm currently testing
Customize Reports "Grouping"
Hi Adventnet, Have a Question unable to resolve. I'm doing daily customize reports, thing is when i group a certain catergory together for instance "closed" tickets and "open" tickets I get "closed" tickets as my first group top of my reports and "open" tickets as my second group. I want the open tickets to appear at top and closed tickets at bottom of my reports. How can i go by in applying this if possible?
How to add standalone laptops/PC's?
I want a little feedback from both current users of Service Desk and support. We have dozens of laptops through out the company which do no connect to the company network i.e. are standalone used for workshop applications. We want to be able to add them as assets to Service Desk. How would/do other people deal with adding these laptops to Service Desk? Do you add the laptop to the network temporary and let SD+ do the scan? Or do you create extra asset fields such as memory, CPU, etc... and add it
CC Field query for replying from request to user
When we send a reply to a user from within request when viewing, via Reply>>Reply it appears that if the IT help desk email address is in the CC field, our fetching fails!! Is there any way to stop the IT help desk email address from appearing in CC field?? Help
Filter according to profile for category, sub category and item
They could add an option that following the group in which this technician, can be visualized or not options in the section of categories, Sub Category and item
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