MAJOR Unaccounted issue after upgrade from 6.0 to 6.1

MAJOR Unaccounted issue after upgrade from 6.0 to 6.1

This issue occured after we upgraded to 6.1 from 6.0. In 6.1 we see any time longer than a 2 hour window show as unaccounted in the application view.

for example, if i select last hour i see the application break down, if i select the today view it shows one bar that unaccounted.

if i select any 2 hour period it shows correctly.

We can go to the troubleshooting report to see the data but this is drastically imacted our ability to use this software via the interface.

why would this be the case. why would this work in 6.0 and not in version 6.1

see attachments.

see ticket numbers 8190793 and 8215647

Nathan Holman
Chamberlin Edmonds














                New to ADSelfService Plus?