Add vendor options missing
I have created a role that has full rights to POs. I associated that role with a tech. This tech does not have an Add Vendor button or pulldown. What am I missing?
Google Map Issue Fixed
Hello, Some of our users reported an issue regarding google maps.Adding a new device or modifying old locations on the google maps are not working.We have traced the problem to changes in behaviour of some of the Google MAP APIs.We are happy to announce that we have fixed the problem. Please get in touch with support@netflowanalyzer.com for the fix. Special thanks are due to the users who alerted us of the problem yesterday... Thanks Raj
Custom Notification rules -
Is there any way to create custom notification rules? I am looking to notify certain technicians based on requestors domain name.
Rescan deletes manually added software
I added some software-assets to my inventory. I also managed to add that same software-asset to a workstation. But when I rescan that workstation it deletes the software-asset from the softwarelist from that workstation. What am I doing wrong? Is it possible to do what I'm doing? I have the latest build (7012) installed
HELP!!! MYSQL don�t work DB don�t start
Hello My version service desk 612 my DB don�t start y don�t make backup and don�t restore, my backups don�t working, you can�t helpme to rescue my DB. hurry...
Asset problems
Can anyone help ?? We have been losing PC's from the inventory, they seem to linked by their unique ID number. I have just scanned the pc named NDC00132 and lost the pc named NDC00135 I get the following line when i view the histoory for PC named NDC00132 Computer (NDC00132) - Name changed from NDC00135 to NDC00132
Interfaces, Disk Util, Exchange, UPS Load Issues
Issue 1. All my interfaces are getting NA, however I can click into it and see what traffic is going on. I had this problem about 6 months ago and thought typing this in mysql, update MetaTable set ENDTIME=UNIX_TIMESTAMP(NOW()) where lookuptablename = 'ifraw' and endtime=-1; - would fix it, like it did before. However now all my interfac es are gone. Deleting the device and adding it back doesn't fix and rediscovery the interfaces didn't fix it either. Issue 2. My disk util on a linux server will
Purchase Orders missing info when printed
When selecting PrintPreview for a Purchase Order, everything seems to dipsplay just fine but if you actually print it the formatting getts messed up and some data is not displayed. In particular, the Purchase Order Status does not appear when printed. I have tried multiple printer drivers including printing to PDF, all with the same result. I have also tried from IE, Firefox and Opera. I have attached a screen shot of how the report prints out.
Global View Tab availability in SD+
Is it possible to give techs this tab(as shown in screenshot), I am an admin and have it, and several of my techs have shown interest in having it also, as it shows a quick snapshot of what is outstanding poer tech and unassigned? Hope someone can help?
Assign workstations/Assets
I would like to know if there is a way to assigning an asset (ie. workstation) to a room location like a cube instead of a user. We have so many coming and going its hard to keep up what user is assigned to a certain piece of equipment. Maybe have a third option on assign to say just location?
MSSQL Monitor shows wrong job run date
Job run date column of MSSQL Monitor is wrong (Build Number 8200 Service Pack 2.0) Cahit Can
Built-in reports no longer being populated
Our built-in reports such as Top Users by Login and Top Interactive Login are showing up blank for any day after March 6th... What's the problem?
Exception in traffic_jsp: lang.NumberFormatException
Hello! Some troubles with NetFlow Analyzer 6.1. When try view Traffic-Utilization tab, page don't load full. And in server log we got error (in error.txt attach). OS: Windows 2003 Server R2 Eng. Locale: English (United States) HW: HP DL360G4 (RAM 4Gb) How we can solve this problem?
Chatter box
Create internal chat box to talk with requesters and create requests from there. If it can be integrated with popular IM systems it will be just incredible!
Trap Message Notifications
Hi All, Is there any way that each trap alert can send notification to different person? Ex. TRAP A --> Person A TRAP B --> Person B TRAP C --> Person A&B Thanks, Aries
Transfer License
Hi, I had to move the server that netflow was installed on. I installed the same version onto the new server, then just copied the mysql and data folders from the old server to the new server. All that worked well but the new server is saying that its a trial version and i have 20 days left. How can i get the license from the old server to the new server? thanks
AD monitoring
I just want to monitor the cpu/memory usage of our AD server, but none of the AD features . However, nothing can be shown and it said: Active Directory Monitoring Add On Feature is not licensed. Does it mean it is "A Must" to purchase such addon...even I just wanna check basic server info? thx, Joe
"Save and Resolve" button on resolution screen
When the "automated close" feature is enabled, currently a technician must enter a resolution, then edit the ticket and set the status to resolved in order to notify the customer. Instead, the "save and close" button should become a "save and resolve" button when this feature is enabled to streamline the process.
OP7 SP1 Process Monitoring
On SP1 you can only monitor Windows based processes. How about different platforms like AS400, AIX , Sun Solaris etc. When will it be available. Hope you can include this on your future updates. Thanks..
How do I import CSV files??
I am using SD+ Version: 7.0.0 Build Number: 7011. I am trying to import a CSV file containing a list of Monitors. I cannot get the CSV file to import into SD+ I get an error saying "Please Recheck. Only CSV format is Allowed." I really don't understand this error since the file is a CSV file. I am using OpenOffice to edit the CSV file. I am using (Western Europe Character set), (,) Field delimiter, and (") Text delimiter. I will attach the test file that I am trying to import. Thank You in advance
Template is required to request creation
We received some requests from some Brazilian customers asking for how to make obligatory that the customer need to select one Request Template to open a request. We know that today this is not possible. So, it will be a nice feature to exist in next version.
Purchase Order Processing
I'm on the verge of purchasing ServiceDesk plus, been evaluating it and it seems to do what I need, however, I have a small but VERY significant question: Regarding Purchase orders, am I correct in assuming, after reading the forums and the admin guide, that only technicians can be assigned the SDApprovePO (Or any role other than SDGuest) thusly I have to give my Director of Finance, the person responsible for purchase order approvals, Technician level access to my ServiceDesk? If so, since Adventnet
Technician unavailability due to vacation, various shifts?
I don't immediately see a way to 'check out' a technician that goes on vacation. It seems I have to manually remove them from various categories/queues. Is there a way to make a technician unavailable for tickets assigned to them during a vacation period? Begin/end date? Or show shift availability? If this is implemented, a notice should pop up whenever that technician is listed as the only person within a category or queue to enable for coverage.
Multiple Requesters on a ticket
In version 7 demo I am not able select multiple requesters. How can I setup my SDP to allow multiple requesters to be selected? Also, I have noticed when I merge tickets, the requester list is not expanding to show the additional requester who was merged. Why is this?
SD7012 - Attachment unavailable when comma in name
Just found a minor bug in the attachment handling within Requests - 7012 build. If the attached file has comma's in the name and arrives via e-mail ( possibly manual entered as well ) the request page acknowledges there is an attachment but is unable to locate it. The attachment is saved in the file system on the server as it should be, just the name displayed for it and the link to it becomes broken. Guess this needs to be fixed asap unless it is just our install with the issue. Regards, Andy
Incoming Mail Settings
How do I stop ServiceDesk Plus from deleting e-mail messages for the mail account on the mail server. I created a separate mail account and alias it to the mailbox but emails are still being deleted.
SMS integrations
Our company is looking at Service Desk Plus as a future replacement solution for Remedy. Is there any current or furture plans for SMS integration? I am concerned with additional WMI traffic on my network and would like to leverage my existing scans from SMS to fill the Asset Management portion of Service Desk Plus. Thank you,
Dont update AD contacts if i have a "�" character
Hi. Its not very strange, i think its normal but if i try to get a contact from the AD that contains the letter "�" (a spanish special character), the AD sync stops and i must cancel it. This is normal? Thanks!
A couple more questions...
I have a couple more questions for you all.. Is there a way for the system to change the request to a "resolved" state when a resolution is added? We want the users to close the tickets on their own, and we have that running, but right now, we need to enter the resolution, then go edit the ticket and change the status to "resolved". It doesn't seem to do that automatically. I am having a sort of problem with the surveys too. I have them set right now to every time a request is closed, it sends one.
SERVICE DESK SUPPORT
Can I ask if AdventNet have gone bust?? I am a paid customer and have requested support via support@servicedeskplus.com on the 17th March. I have had no reply to this email, especially as the paid support has a 1 business day response time. I have followed this up with ad email on the 26th March, still no reply, again followed up on the 3rd and 7th April no reply whatso ever! (Also copying in sales,mward,dch and emea-sales) I have followed this up with a call on the 24 hour support line this morning
AD users migrating to other domain
Hi, I have a question. Currently, the users are imported from AD from 8 different windows domains. In the near future there will be only 2 windows domains and the users from the other 6 domains will be transferred on the 2 domains. What will be the impact of this to the servicedesk? I will have to recreate the users groups if they will change the domain? Thank you.
Customize Purchase Order
We would like to be able to add cost center information to the PO. I would like to see the ability to add fields for the purchase order. Additionally, our finance department assigns PO numbers... I would like to be able to initiate a PO without the PO number, and use a business rule that handles the routing of the PO through the approval process.
Astaro V7
I�d like to test the Firewall Analyzer with my Astaro V7 and need to configure the firewall to send logs to analyzer. Can you help me? Thanks.
SD6 and Suse Linux Enterprise Server 10
I have managed to install SD6 on SLES 10 successfully and created a service settings so that it restart after a reboot of the server. However I notice when you patch SD6 with hotfixes I'm unable to unistall these hotfixes. Will there be support for SD6 for SLES 10.
SMS integrations
Our company is looking at Service Desk Plus as a future replacement solution for Remedy. Is there any current or furture plans for SMS integration? I am concerned with additional WMI traffic on my network and would like to leverage my existing scans from SMS to fill the Asset Management portion of Service Desk Plus. Thank you,
Support for multiple domains in ServiceDesk Plus
Please implement an identifier within the requesters table when importing AD info to show the domain the user comes from, to stop duplication of usernames within SDP. Currently the next domain import will overwrite any users with the same login name, and as I have 11 domains with 8,000 users you can imagine I have a few with the same name. We will not be able to move from a test to production environment without this feature.
Exchange 2007 on OpManager
Hi, I read on an earlier post that MAPI support may be available Q1 2008. Does this mean that Exchange 2007 will also be supported? Can OpManager use an ODBC connection to SQL 2005 server on the network as it's back-end? Thanks Stephen
way of licensing
Hi, This is the scenario, i purchased a license, 1o licenses, now i add 3 more licenses.. my question is, in the procedure is it possible to send the 13 licenses for good or just for patch only?? Any input will be appreciated!!! Tnx....
Report Request
Logon and Logoff history for a particular user. James Hayes
Group Reports/Management
Disabled users in distribution groups David Greene
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