Problem with Sending an Email to Ticket
Hey guys,
Sorry if this has been brought up before, I couldn't find it in the forums.
I have a user with technician rights, that when he emails an open ticket with any information it shows up with another users name as the "from".
Example:
Bob emails open Ticket # 123 with a comment about the issue, and in the Conversation section Bob's email shows up as John. The information is all correct just anytime he emails any open ticket it shows up as John instead of bob.
I don't have any crazy customizations going on, so I'm not sure what would cause this. I've combed his account in Service Desk and his account in Active Directory but everything looks normal.
Any suggestions?
Sorry if this has been brought up before, I couldn't find it in the forums.
I have a user with technician rights, that when he emails an open ticket with any information it shows up with another users name as the "from".
Example:
Bob emails open Ticket # 123 with a comment about the issue, and in the Conversation section Bob's email shows up as John. The information is all correct just anytime he emails any open ticket it shows up as John instead of bob.
I don't have any crazy customizations going on, so I'm not sure what would cause this. I've combed his account in Service Desk and his account in Active Directory but everything looks normal.
Any suggestions?