changing the requester for a request
Is the changing the requester for a request feature avaliable ? are we gonna have this soon? Thanks.
Directly Assigning SLA to Requests
I want to directly assign SLA's to new requests, but it seems the only way I can do this is to create a priority or level, and have an IF statement within the SLA. It seems daft that I can't just select the SLAs from an SLA drop-down list within each request.
Application Manager editing hosts names
Hi everyone, I am new in using Application Manager and I have a trouble.After pressing on Add New monitor button I have to add an IP address which I want to monitor and I do so...but then I when I look at the Monitored groupes as a Icon view I see the machine with its IP address. Is there any chance to give the machine name so that I would see the name of the machine not the IP address. For example: Adding a machine with IP address 192.168.48.5 I want to see a name which I set for example "Mimi".Can
about monitor Weblogic 8.1+SP5
The version of Application Manager is Professional Edition. i had modified 2 parameters in my startWeblogic.cmd according to User GUIDE document. when i restart my Weblogic, a message had be displayed: disableMBeanAuthorization is not a recognized attribute...... then i can add a new weblogic monitor in Application Manager 7, but i can not see the JDBCConnectionPool and EJBRuntime monitors. i had ask this question to the supporter of Application Manager in China, but they tell me there are same problems
Misleading Test monitor error message
Hi, I just went thru a snapshot dial problem and I wished to point out that when the Memory Utilisation monitor is tested, and the asset for the total memory is 0 (In my situation the SNMP was not up yet when I first discovered the device) the error message states that the device did not respond to the request, wich is false, since in this case the request was answered, the error is that the returned value cant be computed since there was probably � Divide by zero error. So a message like "The asset
text
i have bought freesms software but it do not working. what can i do now? saikat
Editing Reports and Dashboards
we are currently evaluating the product and I have a couple of questions 1) is it possible to edit "my reports" or do I have do delete and recreate with my changes? 2)How can I get reports that are emailed to just email the pdf and not the zip? 3) Can I have different dashboards for different users? 4) (I know its not available but want to mention again anyway) will it be possible in the future to do ldap or active directory authentication? 5)as a prospective customer, what is the release cycle for
alerts do not trigger
I've created alerts(send mail + launch prog). When I test them by clicking on "launch" button in app manager, all goes very well. But when I affect them to a monitor (disponibility or health) and when the monitor goes red (unavailable), these action are not triggered. I can't figure out why they aren't triggered. Is there a way to fix that? Do I make something wrong or forget something? (Win XP sp2, java 1.6.0_03) Rémy Baud
OP 7 SP1 Alarms Possible Bug ?
Hi there. I've found a possible bug on our OpManager. When i'm in the Active Alarms window, if i select all the alarms and clear them with the default page size selected (25) it clears them exactly like it should but if i select all and try to clear them but with a page size of 100 or 125, as soon as i press the clear button i receive a Page Not Found error from IE. I return and change the page size to 25 and it works again. Any thoughts on this ? Best Regards OPManager Professional 7 SP1 build 7100
SNMP CPU Utilization in multi CPU servers.
I am currently evaluating Application Manager and am extremely impressed by this software. I just have one question/problem. I am monitoring Quad CPU machines and I did some research and it seems that SNMP reports the CPU utilization by summing the cpu usage and giving a "total" percentage. So for 4 CPUs this percentage would be (# of CPU's * 100) or for 4 CPUs 400%. So if 50% of each CPU is being used then that would be 200/400. The gauge on the performace monitor of a Linux machine only goes to
OPManager initial page
hi i publish a link of opmanager in our intranet and i would like to load directly to Home / Server and today default is Home / Overview last 24 Hours how can i do that? regards Gabriel
How to Disable/Enable Email Fetching Programmatically?
Hi, As part of the scheduled backups I am putting in place for our SupportCenter Plus installation I want to be able to disable and enable email fetching programmatically. Can anyone provide details of the SQL logic needed to update the SC+ MySQL database to switch email fetching off and back on? The idea is that the backup script I am creating will first disable email fetching before the SC+ archive file is created. That way, if I ever need to restore the SC+ archive file after a system failure,
Detecting VMWare interfaces on virtual servers
Hi, We are running many servers under VMWare ESX, hosting W2K3 servers using the virtal network card for each. I have SNMP enabled on all virtual machines servers but Opmanager can't detect the network interface. any way around this? thanks
New Report
How many times a user has logged in during the last X days Keith Spahn
Requester's Department and Company columns in the Requests View
For example: The customer has a big extension of local area. So, when a technician is allocated for any place in this area of the customer, other technician checks if there is any other request in that area. If exist, this request is assigned to this technician and he did not waste time returning to his department and then need back to the same place. The number of requests is too high and the technicians would not be able to open request by request to find another request made by the same department
Help With a Query Report
Hi Guys, I got the following MS SQL report off the forums about being How Long Until A Call was Picked Up: select wo.WORKORDERID 'Request Id', wo.TITLE 'Subject', au.FIRST_NAME 'Requester', au1.FIRST_NAME 'Technician', dateadd(s,wo.CREATEDTIME/1000,'01-01-1970') 'Created date/time', dateadd(s,wos.ASSIGNEDTIME/1000,'01-01-1970') 'Assigned Time', (wos.ASSIGNEDTIME - wo.CREATEDTIME)/3600000 'Time taken to assign (mins)' from WorkOrder wo left join WorkOrderStates wos on wo.WORKORDERID=wos.WORKORDERID
Monitoring VMWare ESX3
Hi all, I'm a new user of OpManager. I've managed to configured SNMP on windows based server and monitor all of them. I need some help in configuring SNMP (or anything else which will allow OpManager to Monitor it ) on ESX Server and also how to configure the same on OpManager to Monitor it. I've tried a lot so if some one can guide me ( step by step ) thanks a lot for all of you
Cannot view pictures in home screen or in dashboard
The pictures are not showing but displaying an "X"...(see attached) I am currently using OpManager 7, build 7025. Is there a patch I can apply to correct this? --Larry
Problem with some special character � � � � ...
Is it normal that when an user have one of this special character(�, �, �, �, ...) on his password, he can't log into the SDP application?? We are located in France and these caracters are used often, what is the best solution to me?? Is thre a patch for this??, Thanks
Kindly select an Asset
I searched the forum for this but couldn't find it. We have added a number of assets and when we try to amend the asset details a few days later (i.e. not at the time of the original entry), say to add an Acquisition Date, or a vendor name a box pops up and says "Kindly select an Asset" and it will not save the newly entered details.
HELP needed, upgrade problems.
We have recently upgraded to HD 7 and we can't find the report that would allow to display list of computers that would be filtered by their IP addresses. Where can we find that feature again? It is very important and it impacts our business. Thanks for any help.
CAN I IMPORT A XLS
IS IT POSSIBLE TO IMPORT AN EXCEL FILE TO ASSIGN NEW ASSETS TO WORKSTATIONS.
can i add more status to task??
is it possible to add more status to tasks in requests and cr?? currently there is just open and closed. can i add more than that like on hold and so on??
Manually force polling/scan of all servers
Is there a way to force eventlog analyzer to poll all servers that have been setup? I know you can go to each server and click the scan button but wit a lot of servers this takes a little time to go through.
Monitor intervals
Is it possible to clear something up for me please. If I have my "Interval" period on a monitor set to 30 minutes, and then set the "consecutive times" to 3, will this report if the threshold is breached 3 times in 30 minutes, or will it report if 3x30 minute (total 90 minutes) internals have a breach?
Weird behavior after switching to SSL
So I found several posts on these forums about implementing SSL using a 3rd party cert and have that working. However, now anytime you boot the server or restart the service, the initial splash screen (the one that shows the progress of SD+ loading) never goes away. The blue progress bar gets to about 90% and the words "Application Layer Started" are displayed. After a few seconds is starts appending periods to those words and continues doing so indefinitely. Now everything appears to be working
Broken link to "embedded" images in mail messages
There is a problem displaying "embedded" images in the mail message. It's a broken link to "embedded" images in the requests when forwarding or replying the message. The receipients recieves the message w/o images in the text. For example, there is an HTML code in the message, that I recieved into my mailbox: src="*inlineimages*WorkOrder*1*0.jpg". To view this picture in my mail client, i think, it must equals something like this: src="htp:**servername.domain*inlineimages*WorkOrder*1*0.jpg" Note:
Problem with reports
Our company is evaluating Service Desk Plus 7.0.0 Build 7012 and we are having a sort of problem with customizing reports. Seems like this feature works correctly only with English Display language set. I change Display language to Russian, then click on Reports tab, select �Reports by SLA Violated requests� at Report Folders, click on �SLA Violated requests by Group� link, push the Edit button and then push the Next button at the Display Columns screen. Once I get to the Filter screen I am able
Notification Problems
For some reason, SDP decided to stop sending out notifications to users/technicians yesterday. I managed to get it working again by rebooting the server, but that was only a temporary fix. Today, it will send out notifications of additions of notes will go through (if you tick the second box when creating a note), but will still not notify anyone that a new request has been created or closed. We have ran a test - sending an email from our server using telnet - that was delivered fine so it is definately
Informix database
Is possible monitoring also IBM Informix server? Petr Pomykacek
FacilitiesDesk ServicePack and HotFix
Dear ServiceDesk customers, Here is yet another update from FacilitiesDesk.... The HotFix for FacilitiesDesk (Build No.4001) over FacilitiesDesk 4 is released. This hotfix build can be applied over build number 4000. Following are the Issues fixed in this Hot fix: * In the Purchase Order feature the issues in E-mailing the Owner and the vendor are fixed. * Also the approval cycle issue is fixed in the Purchase Order functionality. * Yet another resolved issue in Purchase Order is that now the user
Clearing Alerts
Is there anyway to clear alerts in the alerts section. I would like the application to only show alerts of the issues I have not dealt with. So if I receive an email alert I can login and 'approve' or 'clear' the alert?
can i add more status to task??
is it possible to add more status to tasks in requests and cr?? currently there is just open and closed. can i add more than that like on hold and so on??
How do I cleanup the stats manually?
I want to remove the old result from previous capture. Is there a way to remove the stats manually?
Total Availability on Reporting feature?
Hi in availability reporting it would be nice to have a total availability (average) of the bussiness View calculated. It is very hard to export everything and try to calculate on excel or another tool Regards Gabriel
Failed script alert
Hi All, We have several scripts running in remote server for AppsManager monitoring. Sometimes those script failed to run with exit code 1 due error or unhandled error scenario. Is there a way for AppsManager to trigger an alert for those failed scripts? Thanks
"Asset Serial Number" field cleared after 7 upgrad
Hello, I was keeping all the serial numbers for purchased software in the �Asset Serial No� field under Asset Summary. After upgrading to version 7, all the entered software names have transferred across to software under version 7 however I have last all the licence details as this field seems to have disappeared. Where has this field gone and how do I get all my licence numbers back?
No data found
Hi, since last two days i am unable to get any report from my firewall analyzer, since i did not bring any new changes, just the message "No data found" is comming in dashboard. Your quick response and assistance for resolving this issue will be highly appreciated. Regards Shakeb
Street address show no information - Employee Search Page
Im sure I missed something but I want to enable the Employee Search function but when I choose the Street address nothing shows on the search page. I do have all street addresses in AD, so why would it not show under the Street Address Heading onthe search Page? is it not mapped correctly to AD?
single sign on problem
Hi, I have a problem that the technician can't see the picture when he click on the direct link in the assignment email, pls refer to attachment. Besides, the assignment email is not able to show the picture from 2 of our technicians. The login window prompts like attached. We are using Lotus Notes. Thanks all. regards, Wingo
Next Page