Mailbox Rights
Is there a way to assign Mailbox Rights inside ADManager Plus?
Custom links linked to device template/Category
Allow the custom link to be associated to a device template or the device category, example, Novell Servers have iManage on a specific port, I wish I didnt have to delete and recreate the link each time we add/change a server, all other devices don't need a link to the specific port.
Contracts
Adding in contracts under accounts and contract management / reminders.
Request Reports: Filter by Site for Requests
This functionality should extend to request reports so you can select Site to the requests reports. Then it's possible to filter requests by sites.
More logging
Every tape MSP recevied a trap that the backup has stop. We want to have a futher that a engineer must marked add the backup doc with it a close this event.
unable to shut down service desk on linux....
hi,, the service desk plus was unable to shut down on linux any help tnx!!!!!!!!!!!!!!!!
Powershell
Just wondering if you will be putting powershell compatability into Opmanager for Exchange Server 2007 and Windows Server 2008? Not necessarily a request just wondering if that is in the future for Opmanager. Thanks
Front-end / Back-end setup?
What's the best way to set-up SDP for use in a front-end / back-end environment? Can you set-up a server on a DMZ that acts like a front-end server for external users to access that then talks back to a back-end server on the private lan? We currently run SDP internally but we are about to open a new office and that office will not have secure access to our network, so what we are looking at is the ability for these users to access SDP via the Internet, (just as like a webmail server)
Asset update scan error
When I open an asset and start rescan workstation... its give an error How can I update my assets ? Version : 7.0.0 Build 7012 FAILURE :Database exception while updating Workstation. : Cannot delete or update a parent row: a foreign key constraint fails Please report the problem to the system administrator, with the Error Code - 1,208,865,477,137.
view all conversation in requests doesnot show all emails
i dont know if anyone is facing this problem... it happens at random so no idea how to recreate this problem as well. when a technician replies to a request using the 'Reply' button in the request template, the email does not show in 'View All conversations', but if i go to the email account for ithelpdesk i can find the mail there in sent items. for some reasons, it doesnot reflect in the call logged itself. no idea y it happens, and it happens at random, not that all emails are not being logged.
Cannot do Custom View with Unassigned tickets displayed
I have the following custom view set up: Group is : "Network and Database Services - 3rd Line" and Request Status is not: "Closed" and Technician is not: "Joe Bloggs" as soon as you enter any Technician infomation, you loose not only "Joe Bloggs" but all unassigned tickets in the group too... any idea on this? I really need to sort this new group out asap. cheers
Cannot add additional asset field - Doesn't save changes!
I wanted to add an additional field in the asset portion of SDP for "IP Address." When I type it in and hit save, I get no confirmation. The text will remain there until I click away at which point is disappears. Any ideas? I currently only have 5 other additional fields: - Service Tag # - Express Service Code - Location - Sim Card # - Phone # Thanks guys.
Lack of support... need to clean up MySQL Database
I have attemtpted to put in a support request, sent an e-mail, and called and have been told that they would call me back with no luck... I need to clean up the SQL database for SDP. We just want to get rid of the empty SQL entries from asset imports that were imported wrong. AssetID's are now almost into the 100,000's and there are only really about 20 assets imported. Can anyone provide any help? Thanks! Jonathan SUSD
Add custom scrpts on device info
Hi all is there a way on device info (Asset Management, or applications installed etc) to execute custom WMI scripts and see the results or even save them - add them to the DB? Regards Gabriel
Wrong detection of Ms Exchange 2003 Server
Dear all, I've added my Exchange 2003 Cluster servers to OpManager. configured SNMP and tested both SNMP & WMI and both of them passed the test. but OpManager Detects the OS as WinNT even thoug I'm running on Windows 2K3 SP2 and also doesn't show me that it's an exchange server ( Doesn't show exchange server features) I've changed the OS manually and set it to Windows 2k3 but still can't detect that it's an exchange server... could any one guide me on the above :) thanks
HD 7 missing Network report by IP
We have recently upgraded to HD 7 and I can't find the report that would allow to display list of computers filtered by their IP addresses. How do I find that feature?
Asset Relationship Problem
Servicedesk Plus gather some information about Assets but there is a some wrong information .. Its say " Used by User " but Its gather Department information from AD not User Name Ver. 7012
Exception while trying to send notification to the request.
I am using SD build 7008. I looked under System Log Viewer and saw lots of "Exception while trying to send notification to the request, module Helpdesk" error message. The message doesn't say what request caused the problem. And I didn't see any major problems in SD. Requesters and technician get notifications as expected. Does anyone have any ideas? Thanks
Supported Browsers
Hi, We use Safari 99% of the time as our company browser. The service desk appears to work ok with this browser but we keep getting a daft message displayed when clicking on New Request - See Attachment. Can we please turn off this silly announcement? It works ok and my users are confused by the message. Thanks, Chris
Tomcat 500 Error
When I am working with views and trying to get them come up we are experiencing issues. We are receiving the error that is attached.
Monitor the number of users on a Terminal Server
I'm trying to figure out how best to monitor the number of users currently logged on to a Windows 2003 Terminal Server, how can I monitor this through OpManager?
Custom report for future PMs
Hello, I have set up many preventative maintenance tasks and would like to generate a report which would show me all future pm tasks, not only requests generated from the pm but all upcoming ocurrences of the pms. Any assistance would certainly be appreciated. Thanks! Brian
Release 7002 - Some Requests Won't Display
Hi, I have been testing SupportCenter 7.0 (build 7002) and encountered a problem with viewing the contents of some support requests. I have reported it to AdventNet support but I was wondering if anyone else has seen this issue? The background is as follows: - I upgraded from 6009 to 7002; - When I log in and go to the Requests tab I find that many of our support requests won't display when I click on the Title shown in the Request list. - The page clears briefly and then redisplays the Request list.
Technician no longer notifed when request re-opened
Hi It seems that since we have installed hotfix 7012 technicians no longer get notified when a request is re-opened. This may relate to the problem that when a reply is sent to an existing request a new request is raised and then merged with the existing. Can we have a fix released asap.
No escalation/overdue
I've installed SD+ on Win2003 Server/MSSQL. Since installation escalation and overdue does not work. I've found errors in logs: [10:47:43:687]|[04-14-2008]|[com.adventnet.workengine.scheduler.internal.RefreshController]|[SEVERE]|[16]|: |com.adventnet.persistence.DataAccessException: java.sql.SQLException: Syntax error converting datetime from character string. at com.adventnet.persistence.internal.GetUtil.get(GetUtil.java:102) at com.adventnet.persistence.DataAccess.get(DataAccess.java:1153) ...
Unable to change the server ID
Hi Guys I have installed Applications manager 8.2 enterprise edition and I have issues with adding the managed servers. Both Managed servers registered a server ID of 1 and I there for cannot both of them to the admin server. This is a big issue and I need to resolve this ASAP. On top of this the two managed servers were installed on an evaluation edition and I have added one of them to the admin server. The software is licensed but on the managed server it says that I have 8 days and the trial will
Problem in creating a new monitor for Websphere Application
Could not connect to the authenticated Websphere Server.Kindly check whether the username/password provided are correct. On selecting Global Security is enabled and providing User Name & passwords, The error message shown is as below:- The PerfServletApp isnot installed or not started. Please advice on the same issue as early as possible as i am facing severe timelines. Deepak Saini
Email alerts for managed servers (Enterprise)
We have five managed servers running in Enterprise edition, and I need to configure email alerting should one of these serves fail. I've read the manual and each managed server has the option set for 'E-mail me when status of this server is down' in the managed server Edit properties dialog. This in turn uses the Admin Email settings, BUT that only allows you to specify a mail server, not a recipient for the email. How can I determine who gets the alert? Elsewhere in App Manager there is a windows
Service Desk stopped - mysqld-nt.exe
Hi We have this problem, we can�t operate the application service desk, correctly what should we do? � � Version of the product: service desk 7012 � Operating System: Windows Xp Profesional service pack 2 all the update available in server � Browser and Version: IE 7.0 � Details of the problem: o Start the service desk service, and few minutes late, appears an error where show mysqld-nt.exe detect a error and will close the application.
Cannot email reports on a scheduled basis
Problem: - I cannot get a scheduled report to email out. Situation: - ServiceDesk is emailing fine - for new tickets, updates to tickets and ticket closures. - Reports are emailing fine as long as they are not scheduled. Options: - I have tired emailing HTML, PDF and other formats with no luck - I have tried different email addresses (all internal to my microsoft domain & exchange server) - I have tried different report types. I really need to get this up and running for my CEO. Any ideas OR if this
Several Branches w/ Opmanager and Only one ServiceDesk Plus
Hi, I'm planning to implement ServiceDesk Plus on the company's Headquarters. I need to implement one Opmanager server on each branch, for a total of 3 branches, to communicate with ServiceDesk Plus. In other words, several Opmanager Servers to communicate with only one ServiceDesk Plus Server. Is this possible? In addition, I know that ServiceDesk Plus can be configured for SSL port communication. Can I configure the Opmanager to communicate with ServiceDesk Plus through SSL ? In advance, Thanks
OPMANAGER Process Fails to Start
After 7.1 upgrade we get this error starting opmanger: Process : OpManagerProcess [ FAILED ] Removing upgrade e restoring /mysql/data dir we get the same error. Any help will be appreciate. We run under Linux Centos 5.0
How to Delete Monitors in a Device Template
Hi all, I created a new device template and added some monitors. However one of my monitors appears now twice. And another has the wrong units. How can I delete a monitor I added previously? Juergen
Email server monitoring - response time
As I found POP3 monitoring works with different threshold times than what can be configured through Threshold Profile. Its critical response time is 2000ms and I can not change it. Beyond this value AppManager declares that the mail server is not available, therefore the response time is not displayed. My goal is to measure the round trip time of a message sent through the mail server to a mail server outside of the office and forwarded back to the office. Now the system virtually works fine, however,
Introductions
I am new to this forum and I think you all will help me to enhance my knowledge. I have been here many times and have always found this to be a great place for information and advice about a wide range of topics Paul
Integration with netflow
Hi, We have integrated opmanager with netflow. The issue happens is that when you click top application link, it prompts for user name and password everytime for once for 1 session. Any known solutions? Thanks, -H
SNMP with OsBridge 5Xli
Hi to all and sorry for my english, i try to manage an OsBridge 5xli wireless antenna (Firmware 4.01R SNMP capable). Loook@lan and all other snmp scanner scan correctly and retrieve all information at regular port 161 and public string. Scanning with OpManager (7100 release) from MIB Browser return: Request failed or timed out. SNMP ASN1Error encountered due to Illegal SNMP packet received from xxx.xxx.xxx.xxx If i try to query device from new device template i receive Device is not reachable. Check
Help with custom report
I need to run a repot to find out what workstations have an intel 2200BG wireless network card. I didn't see network adapters in the custom report option. Is there a query repot I can run that will give me that information? Thanks!
new vendor
Hi all, does anyone know how to add a new vendor into manage engine?
Reporting Issue on WorkStations < 1GB RAM
Hey Guys, I'm trying to make a report on computers on our domain that have less than 1GB of RAM. Now in the description this is called "Physical RAM", and there is "Virtual RAM" for page files and such. When I run the report, I only get options for "Total RAM" and "Virtual RAM" Does this mean the "Total RAM" is the Physical + Virtual RAM? Can someone help me make one that will find only computers on the domain with UNDER 1GB (Not 1GB that is fine) just anything under the 1GB. I'd appreciate any help
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