Technician not appearing in list in Requests
There is a technician who is not appearing in the list of available techs in the Requests page.
As a result, he is not able to complete requests.
He has the same access as other technicians, and is a member of the same groups, but does not appear in the list.
He does appear in the technician lists in work logs, problems, etc - just not in the Requests page.
I have attached 2 screenshots to better illustrate.
Does anyone know why this would be happenning?
As a result, he is not able to complete requests.
He has the same access as other technicians, and is a member of the same groups, but does not appear in the list.
He does appear in the technician lists in work logs, problems, etc - just not in the Requests page.
I have attached 2 screenshots to better illustrate.
Does anyone know why this would be happenning?