Adding Resolution does not change request status to Resolved
Hi
I remember reading somewhere that when you add a resolution to a request the status of the request should change to resolved.
Can you confirm if this is the case and if so look into why it does not work.
Technicians currently have to change the status manually by editing the job.
Thanks
Mike
I remember reading somewhere that when you add a resolution to a request the status of the request should change to resolved.
Can you confirm if this is the case and if so look into why it does not work.
Technicians currently have to change the status manually by editing the job.
Thanks
Mike