Request data import tool?
My company has set up all the framework of Servicedesk, technicians, requesters and self service portal.
We now have some more ticket data from our old system that we need to import. I'm using ServiceDesk plus 7 (build7014) and MSSQL server.
Is there a import tool that I can use? An SQL script for mapping fields over would be just fine.
I'm going to be in a time crunch for this one, as management is expecting a short downtime for migration - less than a day.
Please advise.
We now have some more ticket data from our old system that we need to import. I'm using ServiceDesk plus 7 (build7014) and MSSQL server.
Is there a import tool that I can use? An SQL script for mapping fields over would be just fine.
I'm going to be in a time crunch for this one, as management is expecting a short downtime for migration - less than a day.
Please advise.