Reply to creates new ticket
I tried to search the forum, but the function isn't working for me right now.
When my users reply to the helpdesk ticket email, it creates a new ticket. How do I stop this and can the reply be added to the current ticket rather than creating a new one.
When my users reply to the helpdesk ticket email, it creates a new ticket. How do I stop this and can the reply be added to the current ticket rather than creating a new one.
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BartEnder_me
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