Can't backup SD
Several days ago my colleague dropped SD`s DB by issueing some stored procedure directly. I can't figure out what stored procedure he run and to tell the trues I even don't want to know. I just restored DB from backup copy and restarted SD. And it worked fine. Till today. I tryed to make a backup using backUpData.sh script and it failed to complete. Here what it says: [root@megaraid bin]# ./backUpData.sh Starting.... Active DB Server = mysql Database connectionProp : useUnicode=true characterEncoding=UTF-8
WMI Support on OpMananger 7 for Linux
I am evaluating OpManager 7 running on Debian Linux and notice there is no WMI support for Windows clients. After searching through the forums I found this post: forums.adventnet.com/viewtopic.php?p=46382. The post mentions that Version 6 of OpManager doesn't support WMI when running on Linux but that it is a feature that is being looked at. Does anybody know if this feature made it into Version 7? Thanks
'My View' Can Switch Between Requesters Tickets or Entire Helpdesk
The 'My View' option for a requester only shows statistics for tickets they have submitted. I would like the user to be able to see stats for the entire helpdesk (requests only to beging with) as well so they can see the current workload. The counts I would like are 'Submitted this week', 'Closed this week', 'Pending total', if limited to three as is the case for the requesters counts only.
Alert on new tickets with no technician response
I would like to devise a method of sending an alert to myself when a ticket has been created in our SD7 queue and x amount of time (eg an hour) has elapsed without a technician responding to it. The system responds with an auto reply, but I want to improve our turnaround times by getting a technician to respond within the hour Any advice would be appreciated Thanks Anthony
Jboss monitoring on Stateless beans - Issues
I have an issue with the this tool. Presently we are evaluating this tool for monitoring the Jboss 4.0.x. The EJB statistics shows the creation of SLSbs as 10,000. If this is relating to the number of ejbCreate invoked on the bean, what I would like to understand is that why the count of removed is zero. Does this mean none of these SLSBs are removed from the pool or there's more to this.? You earliest reply would help us in making an early decision to buy this tool. Thanks and regards.
monitoring sql cluster
hello all, our main database servers are a win2003 cluster. server one's IP is 10.0.0.90 and server two's ip is 10.0.0.91 - the clusters IP is 10.0.0.93 we monitor both server 1 and server 2 using their ip addresses, but i cant seem to get the SQL monitor to work. is this because of the clustering? if i try to add the cluster as a device it will not let me since an interface on server 1 is using it. any suggestions?
No disk IO stats
Hi, I am evaluating this prduct purely to see it's ability to monitor disk IO ,ironically this is the only metric it does not display. How can I do this ? As well as when I try to add a new monitor it tells me SNMP is not responding , when I can walk the MIB from other machines. Can you help ? Regards, Stephen Stephen Willemse
Auto Signature block
It would be nice if service desk had an auto signature feature similar to that of microsoft outlook or other popular email clients.
Free edition
I'm trying to get PMP to convert to the Free edition to see if the limitations will work for what we need or if they are too limiting. I set the server date 2 months ahead and restarted PMP, but the license page just keeps saying: Trial Period expired. Restart the server to revert as Free Edition Is there a license file you can send that will convert it to the free version?
Monitoring others disks
Hi, I am monitoring MSSQL databases, but my databases are in another diks, as enable monitoring of other discs both physical and SAN disks, to be more explicit. I have a device in which I am monitoring MSSQL, I have 3 databases which are in the drive D: in a second physical drive, 2 other bases are in SAN disks and data related to these databases are not shown. As add these discs additional at monitoring of the disk C Thanks & Regards I. Delgado :(
User Portal and Categories
Hi there, I would appreciate some real World experience/observations of the following: I am currently configuring the categories in SDP (not yet live). I see the customer portal (requester login or whatever you call it) as being very useful in this organisation since we have 24 hour sites but 9-5 Service Desk. I am creating the categories from an IT staff perspective and keeping in mind the need to be able to escalate, assign SLAs etc against specific categories/items. However, users have a different
OpUtils using SNMPv2c
is there an issue with using the "+" character in the community string? we are havign issues discovering routers/switches with our new snmpv2c comm string. Other app software is having no issues. gengg
Custom Report
Looking for a script to run a custom report that would give me the last login info of a computer as well as the IP and/or the computer name
The Partition Details of the Device (%) monitor is not worki
The Partition Details of the Device (%) monitor is not working , when testing the monitor it gives the error : The Monitor did not respond to the test request Summary Device Name <ipaddress removed> Monitor Name PartitionWiseDiskDetails Protocol SNMP OID (.1.3.6.1.2.1.25.2.3.1.6.4*100/.1.3.6.1.2.1.25.2.3.1.5.4) The Monitor snmp oid value is : (.1.3.6.1.2.1.25.2.3.1.6.4*100/.1.3.6.1.2.1.25.2.3.1.5.4) I get values for the oid's when I snmpget the oid from command line so snmp on the device is working
Unable to delete an Administrator
I have been trying for the longest to delete an Administrator who is no longer part of our company. However, wheneverI do that, I got the error message " FAILURE :Error occurred while deleting technician Please report the problem to the system administrator, with the Error Code - 1,208,783,104,468. " Customer Service have not been able to help after 3 calls Can anyone help me? I'm also an administrator with full rights. Thanks!
Resource Tag & Assets Tag - What has happened here in SD
We used the Asset Tag in SDP 6.0 to assign our unique Asset numbers, these appear to have been imported into SDP 7.0 as Resource Tag, however. - Columns in view doesn't have this as a choice - Reports in Custom Reports for Resources lists "Asset Tag" as a choice only but doesn't return the correct value, it gives the scanned "Resource Tag" only, not the entered value from Assets in SDP 6.0. There is no choice available for "Resource Tag" We really need these two columns to be independant and accessible.
Down Down Lists Closing IE
I'm having an issue with the unpopulated drop down lists in SD+ closing my ie window down. I figure its some issue between ie and java and not SD but its starting to really tick me off... Basically on all the drop down lists with values in it works fine. But the second i try to access a drop down list without a value ie simply closes down, no matter how far through a ticket i am. On our SD+ we remove as much info for the user as possible and some fields you cannot. I have a completely new HP 8150w
Build 7012 Released
A hotfix (version 7012) has been released. This hotfix is applicable for 7000 to 7011 builds only and is available at http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_12_0.ppm Issues fixed in this Service Pack : 1. Sorting of users / departments not in the alphabetical order when assigning users to assets has been fixed. 2. 'Location' field not available when adding/editing Workstation has been fixed. 3. If department with same name exists
Cisco Content Switch Monitoring
Hi, Can you please help me on how to monitor Cisco Content Switch Model: Cisco CSS11501 Monitor: CPU, Memory and Port. Recieved SNMP Trap. Regards, Aries
View others requests
Hi - can anybody help with how we set requesters to view other requesters tickets, i.e. a manager can view his teams requests Thanks
Requester's Default Screen
I would like to set the users' logins so that instead of opening at the Home tab on their main page, it automatically opens to the Requests tab. Is there any way to customize this?
Export Alerts/Reports
Hi, Is there a way to move Alert Profiles and reports to another ELA server on a seperate network? Many Thanks
Interop Las Vegas 2008!
We are happy to inform you that we are taking part in the upcoming Interop Las Vegas 2008, to be held between Apr 29-May 1, 2008. Visit us at Booth #2319 See you at the show! Regards, VJ
OP7 SP1
Already upgraded to SP1. On Report generation, what you can only export to Excel are the Summary Reports. What we need are the reports generated using the snapshot module which should be exported also. Its still the same. We need that report for our analysis how the system behaves. The only one i found useful is Process Monitoring. Hope you can improve on Report Generation. Thanks..
Problems with monitoring the devices
Hi, I got an energy problem, my server OpManager restarted, to lift services dropped mistakes with the license, so make a backup of the database and reinstall OpManager 7.0, but in the moment to restore the database me a framework mistake with the last backup prior to the contingency, java.io.IOException: Stream closed at java.io.BufferedInputStream.getInIfOpen(Unknown Source) at java.io.BufferedInputStream.fill(Unknown Source) at java.io.BufferedInputStream.read1(Unknown Source) at java.io.BufferedInputStream.read(Unknown
Exchange Monitoring - DBs moved to SAN
Hello, I recently migrated my exchange databases to a NetApp SAN. The LUNs are mounted via iSCSI as local drives. Since migrating, OpManager no longer reflects used disk space. Is there a way to correct this? Thanks!
Import from CSV
Hi, I'm running ServiceDesk 7011 version. I cannot import the new accounts to SD from a CSV file anymore. It worked when I was running the old version 6003. Very appreciated if someone can help.
Cannot change vendor from unknown
Upgraded to 7100 and now, on the device snapshot page, the vendor is set to unknown and when I change the vendor to some other it resets back to unknown when I save the data.
Backups Failure
I have scheduled backups running every night...I have 20 devices each day I come in there is an inconsistent amount that fails. One night there is 1 failure, next day there are 13, then maybe 0. Does anyone know?
Can we customize scheduled reports?
We have Opmanager build 7025. We found that the scheduled reports give us only Avg, Min and Max values for the period of time. It's not enough for us. We need more details. Is it possible to create new reports and use it as scheduled reports? Thanks!
Application hangs while editing the Request Details
Hi, I have been using the demo version of Service Desk plus for a few days now, and I have encountered a rather annoying problem with the edit fields on the Request page. I have created a test administrator and user account, giving the administrator full privileges. Upon the submission of a dummy request, the administrator closes it and tries to reopen it as per the Administrator manual. Except, upon clicking the edit button for the Request Details field, the application freezes and does not commit
Email the end users??
We are eval'ing this product and i had a stupid question that i cant seem to get working. We a tech updates the ticket. With a note or a Work Log entry. Can the ticket summry be sent to the end user so the end user can see the latest actions for his/her ticket? Also...when the client gets the ticket via an email and hits "Reply" will the ticket get updated with his/her comments and the tech assigned be notified also? Thanks. Matt
Import of ticket data from old system?
We are migrating ro SD+ from an old helpdesk software. Has anyone had success importing tiket data from an old system? There does not seem to be an import tool for ticket data. I also contacted Support, and they were going to get me something in 3 weeks, and that deadline is approaching very fast. I'm getting under a bit of time crunch, and would be willing to import things myself (from CSV or other) if I had the tools...
Can I assign a call to multiple technicians?
Is there a way to assign a call to more than one technician?
Remote Connections to Managed Devices
Clicking on a device takes you to the device snaphot. It would be useful since we already maintain a login credential for the managed device in our system to be able to use that credential aside from monitoring to also be able to click on a link within the page to directly connect the administrator via Remote Desktop if it is a Windows Host and VNC or anything similar for a Linux host. That way, we can further extend OpManager's management capabilities
some integration with SDP
allow Desktop Central to be tied to Service Desk Plus. instead of having two software databases and PC/server/asset inventory DB's use one where updates are reflected in both apps. Both DB's don't display the same info. etc. there are other areas where they could integrate. For instance if you deploy an Enterprise app via Desktop Central Deployment utility maybe SDP could declinate an available license or record where its installed.
Import printers via CSV not correct
Hi, i want to import all our printers via a CSV file into the Assets management. Import is ok, and i can find the printer via the search option. But I cannot see the printers in the Printers folders of the Assets. What do I wrong? The field Asset Type is mapped t a field with the text "Printer" Please help!! :?:
Wrong ServiceTag?
When I scan a specific notebook into the system it's coming up with a service tag that is dissimilar to what it should. It is also showing the wrong model. I was under the impression that it pulls the data from the bios, and Windows on the PC tells me the correct model, but Servicedesk Plus shows an incorrect model and service tag. The computer name and IP are correct. I am sure it is scanning the right machine, but it's getting the wrong information. Is there any reason this should happen?
Domain scan config / ad authentication issue
I've noticed that the Domain Controller per domain set up in the domain scan configuration is the same DC used to authenticate the users signing in to Servicedesk (v7 build 7012). I had an issue where a DC was taken offline (not in my domain) and we were not aware of it and users could not sign in. I changed the config to look at another DC in the affected domain and all was well once more. My question: is it possible to configure SDP to look at more than one DC per domain, or would a 'round robin'
Possibility to extract solutions in the report module
Please help me what script do I need to extract the resolution of each ticket.
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