Duplicating Requests with PNG attachment results in 0k file
One of our users recently tried to duplicate a request which had a PNG screenshot attached. The new request was duplicated as expected and the attachment was present. Unfortunately when trying to open the PNG file in the duplicated reqest nothing is displayed.
Whilst debugging the issue I found that SupportCentre has made a copy of the attachment and placed it in the attachments folder for the new request. Unfortunately this file has a 0K size and contains no data.
Can someone please confirm whether this is a know bug (version 6500) and if so which version it was fixed in. If it's not known could someone please try the above test in 7004 before it's released in case there's an opportunity to have it resolved in this version.
Kind regards,
Andy
Whilst debugging the issue I found that SupportCentre has made a copy of the attachment and placed it in the attachments folder for the new request. Unfortunately this file has a 0K size and contains no data.
Can someone please confirm whether this is a know bug (version 6500) and if so which version it was fixed in. If it's not known could someone please try the above test in 7004 before it's released in case there's an opportunity to have it resolved in this version.
Kind regards,
Andy