Reporting in SC+ 7.0 Using Account Manager Field
Hi,
I am waiting for hotfix 7004 before I upgrade our SupportCenter installation.
However, I did want to confirm in a bit more detail the reporting enhancements being introduced in release 7.0 that allow you to report using the Account Manager field.
Once hotfix 7004 is out will it be possible to use the report wizard (as against using the custom query option) to build a report showing requests grouped by account and filtered by the Account Manager field?
Will it be possible to add the Account Manager as one of the columns displayed in a Request report?
Thanks,
Jeff
I am waiting for hotfix 7004 before I upgrade our SupportCenter installation.
However, I did want to confirm in a bit more detail the reporting enhancements being introduced in release 7.0 that allow you to report using the Account Manager field.
Once hotfix 7004 is out will it be possible to use the report wizard (as against using the custom query option) to build a report showing requests grouped by account and filtered by the Account Manager field?
Will it be possible to add the Account Manager as one of the columns displayed in a Request report?
Thanks,
Jeff