Creating emails in Servicedesk - you MUST know the email add
When you forward an email in ServiceDesk, you have to know the email address you want to send it to. However when you start typing in a requester name into the requester field, SDP gives you a list of people matching that name. Why doesn't SDP use the same process for email as it does requesters? It would be so much better if I could start typing a name into the email address field and have a list of users to choose from, as well as having the ability to put in an email address which is not stored
Work Log
We are not yet live on SDP but IT staff are currently testing. I've had some feedback regarding the lack of formatting in the worklogs. Is this something that you guys running SDP find to be a problem ? Nothing much on the forums. And Support, is this any different in 7.5 or in future plans ? Thanks in advance
SQL to retrieve current Group name for Workorder ID
Hi Could you please point me in the direction of writing a sql statement to retrieve the current group name for a workorder id? Thanks Eric
BUG!! the eventID is error .
When use report tab creat a report with chinese ver,the eventID is error.
FAILURE :Could not enable Active Directory Authentication.
Dear All, I installed Service Desk on Linux Centos 5 running on IBM Blade Server. I tried to enable Active Directory Authenticate but encountered : FAILURE :Could not enable Active Directory Authentication. Ensure Domain Controller is configured for at least one of the Public Domains. Another things is when tried to Windows Scan for Asset encountered : FAILURE :Domain scanning cannot be performed in non-windows OS. Please advise, Thanks
Linux Install - SD+ Pro Free Version
I am attemtping to install SD+ Pro Free Version to my test box, Linux; Linux Mint KDE CE Daryna DVD Edition Kernel: 2.6.22-14-generic Kmint already comes with Sun Java mint@mint:~/ServiceDesk/bin$ java -version java version "1.6.0_03" Java(TM) SE Runtime Environment (build 1.6.0_03-b05) Java HotSpot(TM) Server VM (build 1.6.0_03-b05, mixed mode) mint@mint:~/ServiceDesk/bin$ If I follow the debug steps as listed in another thread I get: mint@mint:~$ cat log.txt ------------------ file type: 0 file
busy web client
guys... is anyone experienced loading for a long period in NFA web client (GUI)?? It keep loading before you can continue to other pages i have to reset NFA server to make the web client normal again. any troubleshooting suggest?? thanx before
Compliance Reports showing "No Data Available"
Hello, I have been running the free version for a couple of weeks now to test it. Before today I could view compliance reports with no problem, but now when I click on any of the reports, I am seeing "No Data Available." I even go to previous days where I have viewed the compliance reports for that particular day, and it still shows "No Data Available." I can go to the Windows server itself, and view successful logins and logoffs with no problem, but they will not show up in the reports. Any Help
STP / spanning tree protocol
Is there any way to generate alarms for changes in STP ?
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Change detection & Startup config on a catalyst IOS swit
Hi there, just wondering if anyone is able to help with this. it seems like when real-time change detection is enabled on a catalyst ios switch, DeviceExpert can detect changes in running-config and make backups, but it is not able to detect changes in startup-config. if "copy run start" is issued right after changing the running-config, the startup-config does get backed up (guess when DE detect running-config change, it also attempts to backup startup-config as well). thanks! -Eddie
Drag and drop of documents and e-mails
Hi Team, A very cool feature would be to just drag and drop files and mail messages. Is this planned for the near future? At the moment we are getting a lot of e-mails in our Enterprise mailbox, problem is that we do not support IMPA4 or POP3. So we are not able to sent and receive directly so we type all the mails manually. Sometimes we have a lot of documents related to the call and adding these are very time consuming. Thank you
"Unaccounted" traffic in Netflow 6.0
Hi all, I use Netflow analyze 6.0 and i found "unaccounted" traffic , How can i know this traffic generate from [Application, port, source and destination] I already change "Product Setting-->Record Count to 100" but it still exist and if i see in troubleshoot it will not show unaccounted support(It will show only know traffic) Please see in attachs picture Thank you Mussusaka
PO Approval Notification Fails
When submitting a PO for approval, I receive a message indicating that the message has failed and the PO does not progress to the Submitted for approval stage. Please advise.
Multi-lingual interface
Is the user interface available in other languages (ie french) Thanks steve
Query based distribution group
How can I generate a report on a query based distribution group to find out the members? Shafeeq Hamza
View Attributes in other reports
How can i enable the Exchange Reports attribute "eMail Proxy Addresses" in the All Users report Ketal Patel
System availability (UPTIME).
Hello, I think it will be useful a report in "AD Reports \ Computer Reports" that displaying system availability (UPTIME). Eventually use this tool from Microsoft: http://support.microsoft.com/kb/232243 Thank you, Razvan
Perl Script Monitoring on Windows
Hi, I am having a perl script a simple one which gets the data (sp_who) from a database and sends the count to an output file The script works fine when I run manually. The scripts are located locally on the app manager server which is running on a windows box 64bit Now i am trying to run this script through script monitoring and the options are local server and the script path c:\perlscripts\new.bat (new.bat internally calls c:\perl\bin\perl.exe dbconnect.pl) execution dir c:\perlscripts Output
Change Mysql to MSSQL unsuccess
after i install ela 5,the license choose tiral, the service don't run and no host add. i run changeDBServer.bat ,no error occur.but i start the service,i only can login the web and the 2nd page is blank.i read the source of page,i found error at the end of file.
Unable to type a resolution
Hi, We have a problem (on all clients) where we are unable to type in the resolution field. It's easy to reproduce: 1. Go to the view request page 2. Click on the resolution tab (now you can type) 3. Click the history tab and go back to the resolution tab Now the cursor is gone and you cant type anymore unless you click the left allignment button. Also the tekst typed in step 2 is gone. Any idea how to fix this? Version 7018 IE7 client's
Gray/Blackout unused fields
Hello: Is there any way to gray-out or blackout any unused fields? Presently we've removed the values from these fields, but it would be helpful to denote their decommissioned state by making them gray or black. Thanks for your help. Rosa
Request Editing
Still implementing SDP (waiting on 7.5). Just spotted an issue. I have allowed all technicians to edit requests. This seems to be essential. However I have just noticed that any technician can delete or edit an other technician work logs. Have you found that to be a problem in practice ?
Remote desktop sharing in 7.5
I see this as a feature that has been announced to be in Servicedesk 7.5. Can anyone provide more details as to what exactly this entails? is this part of the new inventory agent application? just a shortcut to RDP?
ADManager Plus Report Feature
Recently created mailboxes or SMTP email addresses. Jeremy Sanborn
Netflow URLs
When I display an IP group then the URL is as follows: http://servername.domainname/netflow/jspui/traffic.jsp?ipgroup=true&iI=2701 This actually gets me an IP group with a specific name. Is there any way of using the name of the IP group in the URL. That way I can link to it from my other web pages without having to know this strange number (2701 in this case).
Mailing Failed Logins
Hi, I am running ELA4, and am wondering how I can set up a daily report that mails me with only details of failed logins. I see it is possible to select a compliance report with these settings, but can not see how to get this mailed on a daily basis. Many thanks. Rob
Date and time changes when editing a note within a request.
Hi, Running ServiceDesk Plus 7015, when editing a note within a request it changes the date and time to be current when saved. This is something that I believe should not happen. it should keep the original time stamp. Is this something that is being looked into, or is this the way that it was designed to work? When it does this it puts the note out of order from the others where it no longer makes sense. Thanks,
Turning off imbedded images in requests.
Hi, How can we turn off imbedded images in requests. Currently we have support email going directly into SDP. However I believe there is a security risk allowing imbedded images to automatically load within service desk. Other application such as outlook no longer allow imbedded images to be rendered by default because of these security issue. Please advise Marc
Upgrade to Windows Server 2003 and latest updates
Hi guys, Currently I am running SDP7 build 7015 enterprise on a Windows Server 2003 R2 SP1 server. The database is hosted on a MSSQL 2005 server. I want to know if there are any issues in upgrading the server where SDP is installed to Windows Server SP2 and then to the latest critical an security updates. Thanks, Raul P.S. I searched around the topics, but I couldn't find one that matches my current configuration.
Changing Standard request views
Can anyone tell me how I can change the standard request views from e.g. My Open and Unassigned to My Open and New Requests. I know I can create a custom view but I want to know what the filter should be to make this work.
Java.exe memory utilization
I've noticed that the java.exe process eats a lot of memory when performing an asset scan. I have 800 or so machines on the network (don't know if this is a large number, really) but 700MB seems like a lot of memory for that process to be using. Once it uses that memory, it doesn't release it until the process is restarted. Can someone give me an estimate of how much memory this process typically uses? If this is normal, I can throw more memory at it, but it seems the process should be releasing
Technician also a requester
How can we make technicians also a requester without manually adding each technician back as a requester?
system uptime
HI , how to get the system uptime? when we did custom monitor in that we given the OID: .1.3.6.1.2.1.1.3.0 the result is like this: Test results The Monitor responded to the test request Summary Device Name 192.168.0.5 Monitor Name Uptime-4 Protocol SNMP OID .1.3.6.1.2.1.1.3.0 Monitor value 1224067 Units In the place of system uptime we are getting some miscleneous value "1224067". please help us
Database Query Monitor
Hello! Have Appmanager a monitor to tests database availability and content by connecting to it and performing a query ?? Thanks Spectator.
Database query monitor
How Appmanager do Tests database availability and content by connecting to it and performing a query ? It can do this? May be with scritps? Have you an example?. Thanks Danielsam
Task from Changes
Hi, we start using more and more the Changes. But we have a question about the Tasks sent from the Change. When the user receives the Task, he can't see any reference to the Change where it was sent from. Is it possible to include this in the Task? Regards, Jeroen
system bounce message
When a user is no longer with the company and a ticket is still open, we try to close the ticket, system sends a message back saying " did not reach the following recipient(s): Joe_Smith@ABC.com on Tue, 8 Jul 2008 13:37:45 -0400 The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address." How do I close still open tickets, without deleting them, for users no longer in AD? Thanks
List of Issues getting fixed in 7018 hotfix
Following are the list of issues getting fixed in 7018 and will be released (tentatively) by early next week. Issues fixed in this Service Pack: 1. SD-9229 - Issue with reverse calculation of sales tax rates based on product price when the price is zero in Purchase Order module during migration. 2. SD-9232 - Issue while fetching purchase order approver details when adding/editing a purchase order. 3. SD-9219 - Unable to partially receive item if the item name contains special characters. 4. SD-9261
Pass error to Run System Command
I want a notification profile that pass event messages to a batch script. I have tried both the Err Append and Append options, but my scripts is not seeing any arguments. I might be getting this all wrong, but this is a test script that fails: Example script C:\scripts\myscript.bat --- @ECHO OFF rem This var contains all arguments passed to script set msg=%* rem unique tempfile SET tempfile="C:\smsscripts\sms-%random:~-4%.tmp" ECHO %CMDCMDLINE% >> %logfile% echo "%msg%" >> "%logfile%" --- Logfile:
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