Hello Support,

We have not yet upgraded to 7018 (from 7011) due to some worrying threads made on the forums and will probably wait until ServiceDesk 7.5 is released before upgrading.

In the mean time, I believe if we remove our assets and active directory users and then re-scan the network and re-import from AD it should fix up a few problems we have.

Could someone please advise me of the following:

What is the recommended way from ServiceDesk of removing all assets and users and starting with a clean slate?
When I re-import users, will they automatically link back up with their old call requests?
Are there any sort of problems that I should be aware of before doing this?