Help with email setup
Hi Support,
I am currently having difficulties in two areas:
1) I have been trying for some time to have users generate emails from their outlook 2003 client machine to a "help desk" email group which would then automatically create the message within SDP (is it possible )? i have been trying for some time but no luck, nothing comes through i presume that the mail fetching area would trap emails and then create the request automatically, well if possible that is but it appears as though the incomming mail feature is there for that.
I tried it with an actual address and with a group mail account still no luck, we dont have anything on the network that should prevent it from working, hopefully it isn't an error on my part.
2) Secondly, i had gotten SDP to autoreply mails to the fellow members of the IT department once a new request is created however after trying once more to edit the mail settings to allow automatic email request creations it isn't working.
The incomming server currently has in the email group and the admin account as the account to access it. The outgoing server has the same account however emails are not being sent to the technicians neither can we reply back to users who created the request.
Any ideas would be appreciated in regards to the setup.
Thanks (hope it wasn't too lenghty)
Jaram
I am currently having difficulties in two areas:
1) I have been trying for some time to have users generate emails from their outlook 2003 client machine to a "help desk" email group which would then automatically create the message within SDP (is it possible )? i have been trying for some time but no luck, nothing comes through i presume that the mail fetching area would trap emails and then create the request automatically, well if possible that is but it appears as though the incomming mail feature is there for that.
I tried it with an actual address and with a group mail account still no luck, we dont have anything on the network that should prevent it from working, hopefully it isn't an error on my part.
2) Secondly, i had gotten SDP to autoreply mails to the fellow members of the IT department once a new request is created however after trying once more to edit the mail settings to allow automatic email request creations it isn't working.
The incomming server currently has in the email group and the admin account as the account to access it. The outgoing server has the same account however emails are not being sent to the technicians neither can we reply back to users who created the request.
Any ideas would be appreciated in regards to the setup.
Thanks (hope it wasn't too lenghty)
Jaram