Duplicate Computer names under different asset states

Duplicate Computer names under different asset states

We are running into an issue with ServiceDesk with swapping out computer hardware. An example is that we have an old computer (COMP-A). This computer is currently in ServiceDesk as an asset. We are replacing COMP-A with new hardware. The old hardware is to be discarded. Even though I switch the asset state to disposed on the old COMP-A computer, I cannot add the new COMP-A computer into ServiceDesk because it detects it as a duplicate.

How can I get ServiceDesk to allow for the tracking of disposed computers, as well as the new ones with the same names?

Some ideas that I haven't tried yet:
1. Can I move the retired workstation to a non-it asset group to have it exist with the IT asset with the same name?
2. Can I rename the retired workstation to a different name, and have it exist with the new COMP-A workstation?

If there is no functionality to track disposed assets within ServiceDesk, are you planning on this soon? One of the main reasons that we wanted a good asset management solution was to track the full lifecycle of a pc automatically. It seems like ServiceDesk should easily have this ability.

Thanks for your help.

Dave











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