Duplicate computer names in different asset states
Is there a way to have 2 computers with the same name exist in ServiceDesk? We are constantly retiring old hardware, and still need to track it. We switch the old hardware to 'disposed' in ServiceDesk, but get an error when trying to scan the new workstation with the same name. What if we move it to a Non-it asset category...would it then work?
If this cannot be done, can it be considered for a upcoming hotfix? It is very critical that we are able to show auditors the entire lifecycle of our hardware. It makes no sense that there is a disposed asset state, but ServiceDesk still considers it a live computer.
Any help would be appreciated. This is a really great product, and I can't wait until 7.5.
Dave :?
If this cannot be done, can it be considered for a upcoming hotfix? It is very critical that we are able to show auditors the entire lifecycle of our hardware. It makes no sense that there is a disposed asset state, but ServiceDesk still considers it a live computer.
Any help would be appreciated. This is a really great product, and I can't wait until 7.5.
Dave :?