wmi windows monitor returno 0 (zero) value
I�m configure wmi counter, like StateServerSessionsTotal (terminal server) or phisical disk counters, but they return 0 (zero) everyone. What do i? thanks
Can i create an inventory of all our software assets
Hi, I am trying to find out if i can create a manually updated inventory of all our software assets within the helpdesk tool. This inventory will also include details about licences and keys, OS compatibilities etc. Cheers and thanks for helping out Olu
Bulk edit IIS monitor
I have IIS running on 1 webserver that has 100 web sites. Sometimes I'll consolidate 20 sites into 1 new site. As a result, AppManager says there's a problem with IIS and I have to unmanage the 20 sites...one by one. Is there a quicker way to do this?
Why do I keep getting esclation alarms?
Working on setting up escalation alarms. All of the servers in question are up and running just fine, but I keep getting the escalation alert. It looks something like this: Message : TEST TEST The Pending Alarms as on : Wed Jul 09 08:16:59 PDT 2008 Category : Server Severity : Critical ------------------------------------------------------------------------------------------------------------------------ Source Modified Time Message ------------------------------------------------------------------------------------------------------------------------
Is this router supported bandwidth.com router model 1001
i was wondering if this router is supported by the netflow analyzer software.
Hotfix 7019 question (resolved and autoclose issue SD-9621)
Hi Adventnet, can you tell me if all the calls currently set to resolved to automatically close which have not been responded to will all be changed to status 'closed' when 7019 is applied? Many thanks
Problem with Used Disk Space monitoring
Hi, I am currently using OPManager build number 6010. I am currently encountering the following problems with regards to Used disk space monitoring. Pardon for the long post. i am trying to give as much details as i can to describe the current situation i am facing. 1) After a specific drive "used disk space" threshold has been violated, it does not clear automatically. I have to go into the administration console to clear the alarm myself. Qn ->> Is this how OPManager works? Is OPmanager able to
Scheduled Task does not remember the Client Account
Hi, we have a problem with scheduled tasks, when it is created it does not remember the client account information, just the client name, but no account no telephone number. The problem is when we make our monthly report it listed in tasks without accounts(but for sure it has an account). I edited the scheduled task and i can change the account for that client, but when i save and reopen, it is not anymore there. So that task is always created without account and there is only a "-" in the account
Upgrade - without a gui on the Linux server?
Hello we are running v5 of the software on Linux. I am following the instructions here but the upgrade script seems to need a gui which we don't have installed- is there a way to upgrade just with console access? thank you Anthony
OpManager MSP Remote Control Issue
Hi, I'm running the trial version of MSP Build 6005 and cannot get the remote control to work. The ActiveX does not install due to windows not recognising the publisher (I've turned all Windows settings to run the ActiveX no matter what and it still fails). The Java version gives a black screen that does not change. The Flash version gives a black screen that I can make blue if I move the mouse to the bottom of the screen. Moving and or clicking the mouse has no effect and Ctrl-Alt-Del only works
Troubles with copy & paste monitor
Hi! I'm trying to copy some monitors and i found a trouble. May be I'm wrong. It is possible to copy all type of monitors. I'm asking it because when I go to the Admin tab --> bulk configuration , and click over "the copy monitor" button. Then appears a window (see picture attached ) asking about the hostname or ip and mask. But if I want to copy a script monitor o an url monitor .... Are these options correct? Or it is a bug? Thanks & Regards Daniel
Organisation details corrupt link to random customer account
Running latest version on SQL server. The Organisation details (in Admin tab) somehow became linked to a customer account record so if I change the details the customer account changes and vice versa. I also am unable to change the name back to my company name as it gives this error: FAILURE :Error while fetching the organization details. Please report the problem to the system administrator, with the Error Code - 1,179,658,090,551. At some stage I added an account with the same name for testing
possibility to run script monitor for certain time per day
Hi , I need to run script monitor every day at determinate time, for example: every day at 8:00 am. It must be one polling at 8:00 every day that all. How I can realize this. Best Regards.
Customer Reports question
We are using the trial version of this software (Service Desk Ent) and the main reason we need this appilcation is to do software licensing reporting. For instance: I need to run a report for a particular software package with a break down of computer name, user name, and General Ledger (GL). I am putting the GL information under location for the asset, but cant figure out how to run a software report with workstation and users in the same report. I have made a sample of what it whould look like.
Service Desk & Exchange 2007 Mail Fetching
iI am unable to fetch mail when using a Exchange 2007 email account. is there any way round this.
How do I delete a device template?
How do I delete a device template?
Instant messenger
IM would allow for the ability of the techs to communicate with each other.
Access to the database for response time
Hi, I would like to create a custom monitor (via a script) which give me an average of the response time and the jitter. In OpManager, there is a response time for each device. I would like to get back these data in the script. So for this, I need know where the response time is saved in the database. How can I access to these stats. What table and columns in OpManagerDB hold Response Time data? What Instance, Name should I be looking for? I've been trying to find in POLLEDDATA and AVAILABILITY_STATISTICS
Cache Hit Ratio - MSSQL 2005
From the MSSQL Dashboard I am attempting to add two Cache Monitors to a MS SQL Server 2005. I check the box next to MSSQL cache count (SQL 2005 Server) and Cache Hit Ratio(SQL 2005 Server), click Add and the system says "Successfully added MSSQL services & monitors.". I then browse back to the MSSQL Dashboard and under the Cache Monitors section it states "No Monitors associated to the device." Any Ideas? I have refreshed and waited a good bit of time but it never displays�
dns server monitoring no longer works
Hey There, I have an outside DNS server set up as a router which we monitor using TCP port 53. All of a sudden a day or two ago the monitor started to report it was down. This is not the case as I can telnet to port 53 as well as use it as a DNS server. I ran repairDB.bat but it didnt help. I deleted the device but now I can't create it again, i assume because it doesnt ping? How can I recreate this device, and furthermore why would this port monitoring suddenly stop? The secondary DNS monitors just
Servers adding themselves to services
Hi.. I'm having a problem of servers adding themselves to services. Example. I go to the SMTP service monitors and have NO servers added to monitor SMTP, I will then add Server005 to SMTP services monitor then click save.. I go right back into the SMTP service monitor association and now instead of ONLY Server005 being there, there is NO Server005 but yet 4 Other servers that are NOT supposed to be there that I did NOT add... The server I added will not show up on the SMTP service associtation but
Error code
I am running central application on win 2003 server. Whenever I click on start server I get this error message: Webserver port 443 is occupied. Please stop Apache and its dependent processes and then start server What is the solutions to this problem?
Custom SQL Query - Software not installed and scan ok
I would like to find all workstations without Symantec Antivirus, this query works, except that it also returns any workstation that has failed all scans. I need a query like this that is limited to workstations that have been successfully scanned. select systeminfo.workstationname from systeminfo where systeminfo.workstationid NOT IN (select sys1.workstationid from systeminfo sys1 left join softwareinfo on sys1.workstationid=softwareinfo.workstationid left join softwarelist on softwareinfo.softwareid=softwarelist.softwareid
Requesters select to receive surveys at time of request
In our organization many of the users don't want to be bothered with "junk mail" even once every tenth closed support case. Other users feel it is important to give feedback about our quality of service more frequently. To this end allow the requester, at the time she creates a new request, to select whether or not she want to receive a survey.
Cannot get the Audit function to work
We have just installed ServiceDesk Professional 7018. I am having a problem where I set the auditing to occur every day at 10 a.m., but get no indication that the scan is actually happening. When I go to run any of the audit reports, the browser just hangs at a white screen. All my settings stay intact, but I just can't seem to have any luck with the scans. Can anyone help me? Thanks, Dave
Notification of request being assigned sent to group
We are wanting an email to be sent to a group or to all techs when a request has been assigned. Right now it will send an email to the tech it was assigned to, but we would like the other techs to know it was assigned by sending an email.
Pass through Authentication utilizing a higher security level
Currently in 7018, if the workstations have a higher setting for NTLMMinClientSec and LmCompatibilityLevel in the registry, then you cannot use the Pass Through Authentication without lowering the workstation's security settings. Obviously our security manager has a big problem with this, and I am sure it is the same in other companies. Please fix this issue, or bolster the security that ServiceDesk uses so we can turn this feature on.
Login bug
This is only a minor issue and I can't really think of a scenario where it would actually happen, but I consider it a flaw none the less. In configuring my system, I set up pass thru authentication, but because I'm configuring I frequently log off SDP and use a test account to test the system. While doing this I noticed that if I type in invalid credentials (put gibberish in the username and password fields and select any domain) and hit login it logs me onto the account I'm currently signed onto
Asset Scanning Causing issues
Whenever I try to schedule an asset scan, the scan causes the SD server to reboot. However, the server that SD is on does not reboot. It would appear that the SD Program crashes out, and the SD server program initiates a restart of the services. Is there any fix to stop the reboot and to do a scheduled Asset Scan successfully? Regards
open/closed request by technician gap report
i need some help in creating a report. i need a report which has the number of requests assigned to a techy and closed by the techy but also the number of calls still open during a week period. can this be done?
Switch Monitoring Problem
Hello All, We have an Enterasys Matrix N7 switch core in our LAN but when I added the switch in the Opmanager the device was not recognized as a switch neither the vendor Enterasys... the SNMP community is configured OK. I set manually the vendor, category and type and customized the "EnterasysNetwork" template with a custom monitor (as displayed in the attached file), that is working fine. I have 2 questions: 1) The custom monitor is a CPU Utilization, it is possible to associate the graph to this
Moving sub-category under different category
I'm pretty sure this type administration isn't available from Service Desk interface but I was wondering if I could manually (SQL Server) move a sub-category underneath a different category? Has anybody ever had to do this? Does SD have any nice little utility programs or SQL Update scripts that would help us preform this? Thanks Jerry
Moving DB from 6001 to new server running 7001
My current DB is about 100Gig, I've got a new server I want to migrate to. The old server s running 6001 the new one is running 7001.
Does Simulation Tool kit support Other NMS Software
Hi, I am new to this tool, i need a simulated network so i downloaded this tool, but nowhere i can able to see which NMS it will support, iam using Netcool tool for Network monitoring does this support Netcool. If it supports i need to know how the configurations can be done.
disconnection between client and server?
I start server in a computer,then i want to start client application in the other computer,and the two computers connect well. i enterinto user,password,serverip,in the client ,but i can't get connection from server.i also find the client can't ping server successfully.so i close client loading windows,then the client computer can ping server computer well .from above i guess the client application makes these two computers disconnected,i don't know why this happened,please help me.thanks.
Adding new licenses - SDP 7018
I hope that this is not me being really dense here but how does one add software licenses outside the PO system. I have looked and looked and cannot find it. The Help screen says: From the software view list page -> Click Create New link -> select Software License option. This opens Add Software License page. Select the Product Name from the combo box. If the product name is not available in the list select Add New link to add the product. specify the Product Name in the given field. This is a mandatory
Adding a new item in a PO
Can you please add a "Manufacture" field to the form when you add a new item in the Massive, un-sortable and every item in your DB list when trying to create a PO req. this not being in there then forces you to go into the item list and edit every single new thing you enter. Since you are unable to completely enter all the information when you first create the item this can lead to very long updating times depending on how many new items there are.
Monitor Serial no.
Hello, We are currently on SD+ Build 7015. As workstations are scanned and information on workstations monitor is populated, it seems the serial no. is no. While I understand that if the information is provided through WMI, it will populate following a scan of a workstion however; if we need to add the serial number manually, when you edit a workstation, the serial number field does not appear. It would seem the only way to do this on SQL database is to enter the information on the dbo.MonitorInfo
Switch Port Mapper and LAG ports
Hi, We Force10 switches that we've configured with LAG's (Port Channels, or multiple physical ports combined as a single virtual port). Switch Port Mapper isn't show us what systems are connected to any of our LAG ports. Switch Port Mapper sees the port channels but apparently isn't getting the bridge table entries for those ports. What should we do to resolve this? -Brian Brian Booher
Single Sign on
Hi all, Is it possible to have Single Sign on. What we try to chive is that when users go the the main page they do not have to type in user-id and password. Aniel
Next Page